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PayOps Analyst - job 3 of 19

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The Payments Analyst is an important role and is responsible for the execution and completion of payment processing, liquidity management and exception handling processes and tasks.

The Payment Operations team is a core function within Visa Payments Ltd and is responsible for the timely execution of all processing activities and associated operational tasks to ensure the effective day to day running of Visa payment services. The team is not client facing but does regularly interact with our network of Partners.

What we expect of you, day to day.

Responsible for the approving payments, including Faster Payments, International Payments/SWIFT, ACH domestic payments, and global real time payment schemes, in line with the agreed cut offs.
Responsible for the approval of incoming liquidity within agreed times scales
Assist and support the team with general Investigations and correctly resolve payment exceptions, (e.g. rejections, returns, failures, etc.)
Responsible for the approval of Bank partner statements, investigating and resolving any breaks.
Correspond and liaise with Network Partners through email, telephone, and the SWIFT network to resolve issues in a timely manner and minimise service/client impact
Develop an in-depth understanding of the payments platform and our global network of Payment Partners
Actively seek to improve processes, workflows and tooling
Support the identification, management and resolution of service affecting incidents
Manage your time, as well as the payment specialists, effectively to ensure all critical tasks are completed and deadlines achieved
Collaborate with other internal teams, including compliance, reconciliation, customer support and App services to ensure issues are resolved in a timely manner.
Collaborate with the Payment Team Lead/Manager to discuss and report on daily challenges, work loads and improvement ideas.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About PayOps Analyst, Visa

As a PayOps Analyst at Visa Payments Ltd in the vibrant city of Miami, you'll play a pivotal role in ensuring the smooth execution of payment processing and liquidity management. In this exciting position, you will focus on approving payments across various platforms, including Faster Payments, International Payments/SWIFT, and ACH domestic payments. Your day-to-day tasks will involve not only the approval of incoming liquidity but also assisting the team with investigations on payment exceptions such as rejections and returns. Collaborating closely with a network of partners, you'll communicate effectively via email and phone to resolve issues quickly, minimizing impacts to services and clients. To thrive in this role, you’ll need to develop a solid understanding of our payments platform and our global network of Payment Partners, while always seeking ways to enhance processes and workflows. You'll also manage time efficiently, ensuring that essential tasks are completed on schedule. Additionally, working alongside other internal teams, including compliance and customer support, will be essential for the timely resolution of any challenges. This hybrid position gives you the flexibility to enjoy a mix of in-office and remote work, with the expectation of office days confirmed by your hiring manager. If you're a proactive thinker with a passion for payments and a knack for solving problems, we can't wait to see you thrive here at Visa Payments Ltd!

Frequently Asked Questions (FAQs) for PayOps Analyst Role at Visa

What are the responsibilities of a PayOps Analyst at Visa Payments Ltd?

As a PayOps Analyst at Visa Payments Ltd, your responsibilities will include the approval of various payment types such as Faster Payments and ACH domestic payments, managing incoming liquidity, resolving payment exceptions, and collaborating with partners to maintain exceptional service. You will also work to enhance operational workflows and ensure compliance in all tasks.