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Senior Director, Global Head of Design - job 15 of 22

We’re looking for a Visionary Global Head of Design to join our Global Brand Creative Studio and lead us in our continued mission to build the iconic brand of VISA.

The ideal candidate will be a strategic design leader with a proven track record of leading highly successful, award winning, global design teams - either within advertising agencies or at brand-side internal creative studios. A strong portfolio of work is a must.

You must have a passion and a background in visual design systems that can work globally across every single touchpoint no matter how big or small. Your experience needs to show that you have done the job of spearheading and leading a global visual brand refresh as well as implementing this visual system across multiple touchpoints, languages and countries.

In addition to being a systems thinker, you must have a passion and a portfolio to prove how design can be used to influence culture and be a part of cultural conversation. Fresh unique, conceptual thinking in this space is a must. You must be strategic in your thinking and have an ability to articulate and execute global design strategy. You must be ahead of all trends including AI and ensure that the brands that you have touched are current, innovative and always looking forward.

A building mentality is a must - you must have the ability to build, hire and mentor a talented team that consistently produces innovative and cohesive creative design solutions across the full spectrum of the media mix. You need to be able to thrive in a global environment, and must be comfortable guiding internal design teams, agencies and production partners, but also willing to roll up your sleeves to do the work, when necessary, as a designer yourself.

You must have the experience in motion, social, content, and art direction. You should be comfortable leading a photoshoot, as much as guiding an animated short. You should have a deep knowledge of how best to implement design in the social space, in film, and in experiential.

Effortless collaboration is a must - as this role will work closely with regions across the world to ensure best in class creative is implemented. You must have a genuine appetite for building - for building and motivating people, for building a culture that fosters creativity, for building teams, and for building new capabilities. You will be responsible to lead a team of designers and work closely with all agency partners and report into the VP Global Brand Creative.

Does this sound like you?

Essential Functions

Build a Center of Design Excellence

  • Be a part of the Creative Studio leadership team who will support in strategically shaping and building upon the vision and operating model for the Global Creative Studio.
  • Be a doer by leading by example rolling up your sleeves to do the work when necessary and inspiring others with clear guidance in the craft. You need to have the skillsets in multiple programs to design, concept and implement best in class creative work that pushes us forward.
  • Being a thought leader on trends, products and applications to support our team to move forward.   
  • Build and maintain key relationships with senior Marketing executives by demonstrating a deep understanding of the global design needs and a commitment to driving a cohesive brand across all touchpoints.
  • Ensure the Global Creative Studio is delivering best-in-class capabilities and partnership across all regions instilling a culture of collaboration
  • Consistently deliver crafted creative design solutions for the VISA brand ecosystem on a global scale.
  • Consistently innovating and staying ahead of design tools, trends and capabilities to ensure VISA is always a future forward brand.
  • Influence and inspire teams across the globe with beautifully crafted and strategic creative design
  • Guide photoshoots for the brand - being on set and art directing - guiding teams of photographers to capture the assets and ensuring a very high level of craft in everything.

Build relationships

  • Help lead, inspire and manage both internal and external agency partners in creative design, execution and production
  • Ensure external agencies become an extension of the team – radical collaboration is a must with a deep trust, and mutual respect between all partners to get the work done.              
  • Provide thought partnership to business partners both regional and global and regularly make recommendations on directions to improve area under scope

Build upon a culture that fosters remarkable creativity

  • Contribute to an environment that fosters remarkable creativity by providing inspiration, thought leadership, and mentorship for the creative studio.
  • Maintain a culture where people love to work (and want to come and work), feel they can flourish, and are proud of what they contribute
  • Support the development of remarkable ideas - across a variety of marketing touchpoints - that resonate with our audiences, earn an outsized share of cultural conversation, and create competitive advantage.
  • Influence and achieve consensus on direction, priority, and decision making of area under scope
  • Ensure quality output in all creative output. 

This is a hybrid position based in either our Los Angeles, CA or San Francisco, CA offices. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$175000 / YEARLY (est.)
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$150000K
$200000K

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What You Should Know About Senior Director, Global Head of Design, Visa

Join VISA as the Senior Director, Global Head of Design, and take charge of our Global Brand Creative Studio! This is a unique opportunity for a visionary design leader who excels at crafting world-class brands. You will be at the forefront of our mission to solidify VISA's iconic status while leading a dynamic team of talented designers. Your strong portfolio demonstrates a history of success in shaping global visual brand strategies and refreshing brand identities across various platforms. A passion for visual design systems is essential, enabling you to influence cultural conversations and drive brand relevance. As a strategic thinker, you'll articulate and implement forward-thinking design strategies that resonate on a global scale. You will thrive in a collaborative environment, guiding both internal teams and external agency partners in the delivery of high-caliber creative solutions. Your experience in motion, content creation, social media, and art direction will be invaluable, as you lead photoshoots and direct animated projects. This role requires a hands-on approach, ensuring you’re not only conceptualizing but also creating impactful designs. With your commitment to building and mentoring a diverse team, you’ll foster a culture of creativity and innovation. If you’re excited about leading a design team that consistently pushes the boundaries of what’s possible, we’d love to hear from you! This is a hybrid position based in either our Los Angeles or San Francisco offices, allowing for flexibility while you work to shape the future of VISA's brand identity.

Frequently Asked Questions (FAQs) for Senior Director, Global Head of Design Role at Visa
What responsibilities does the Senior Director, Global Head of Design at VISA have?

The Senior Director, Global Head of Design at VISA is responsible for leading the Global Brand Creative Studio to innovate and implement cohesive global visual branding strategies. This includes overseeing a talented team of designers, guiding creative direction across multiple media, and ensuring that all design touchpoints reflect the brand's identity. The role also involves building strong relationships with internal stakeholders and external agency partners to achieve best-in-class creative output.

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What qualifications are required for the Senior Director, Global Head of Design position at VISA?

To qualify for the Senior Director, Global Head of Design role at VISA, candidates should have extensive experience in design leadership—ideally within advertising agencies or brand-side studios. A robust portfolio that showcases successful global design projects is essential. Candidates must have a deep understanding of visual design systems, cultural influence through design, and proven skills in leading creative teams across various digital and social platforms.

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How does the Senior Director, Global Head of Design contribute to VISA's cultural relevance?

The Senior Director, Global Head of Design plays a pivotal role in ensuring VISA remains culturally relevant by implementing innovative design strategies that engage audiences on multiple levels. This includes leading the design of campaigns that resonate culturally, influencing current design trends, and ensuring that VISA's brand identity reflects a commitment to creativity and forward-thinking solutions in a rapidly evolving landscape.

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What skills are essential for the Senior Director, Global Head of Design at VISA?

Essential skills for the Senior Director, Global Head of Design at VISA include strategic thinking, strong leadership qualities, expert knowledge in design software and systems, and the ability to mentor and inspire a diverse team. Proficiency in various forms of design—such as motion graphics, content, and art direction—is also crucial. Furthermore, candidates should excel in fostering collaboration across teams, ensuring high-quality creative output.

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What is the work environment like for the Senior Director, Global Head of Design at VISA?

The work environment for the Senior Director, Global Head of Design at VISA is collaborative and dynamic, requiring a hands-on approach to leadership. This hybrid role allows for flexibility between remote and in-office work in locations such as Los Angeles or San Francisco. The culture emphasizes creativity, innovation, and a commitment to excellence, fostering a supportive environment where team members are encouraged to thrive and contribute meaningfully.

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Common Interview Questions for Senior Director, Global Head of Design
What design projects have you led that best illustrate your capabilities as a Senior Director?

When answering this question, highlight specific projects that demonstrate your leadership in creating and implementing successful design strategies. Discuss your role in these projects, how you led your team, the challenges faced, and the impact these projects had on the brand's visibility and market position.

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How do you stay ahead of design trends that could affect your role as Senior Director at VISA?

Discuss how you actively research and follow industry trends through design publications, networking events, and professional communities. Mention the importance of innovation and continuous learning in your work, and provide examples of how you've applied emerging trends to your design philosophy or team projects.

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Can you give an example of how you've fostered collaboration among diverse teams?

Share specific instances that highlight your strategies for promoting collaboration among teams with different backgrounds and skills. Discuss the methods you use to create an environment of trust and respect, facilitating the sharing of ideas and constructive feedback, leading to more cohesive and innovative solutions.

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Describe your approach to mentoring design talent within your team.

Outline your mentoring philosophy and the specific actions you take to nurture talent within your design team. Discuss the importance of providing constructive feedback, supporting personal development, and sharing opportunities for team members to showcase their work, all while building a culture that values creativity.

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How do you measure the success of a design campaign?

Explain the key metrics you use to assess the effectiveness of a design campaign, such as engagement rates, audience feedback, and conversion statistics. Discuss how you use data to refine creative approaches for future projects, ensuring that the design aligns with overall brand goals.

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What role does audience understanding play in your design process?

Illustrate how understanding the target audience shapes your creative decisions. Provide examples of how audience insights have informed design choices in previous projects, emphasizing the importance of empathy and user-centric design in creating impactful visual experiences.

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How do you ensure quality control in your design output?

Describe your quality control processes, including how you review work and provide feedback to your team. Discuss the importance of maintaining high standards and ensuring that every piece of creative aligns with the brand’s vision and identity throughout the production process.

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In what ways do you see design impacting the cultural conversation?

Reflect on your understanding of the significant role design plays in cultural narratives. Offer insights on how strategic design can influence public perception and engagement, citing examples from your experience where design has successfully bridged gaps across cultures and conversations.

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What are your strategies for leading creative teams through change?

Discuss your approach for guiding your teams during transitions, such as adopting new technologies or evolving design trends. Share examples of how you've effectively motivated teams to embrace change and supported them in overcoming challenges through clear communication and inspired leadership.

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How do you balance strategic design with creative exploration?

Describe how you maintain a strategic focus while encouraging imaginative thinking within your team. Talk about the importance of setting clear objectives while allowing room for experimentation and creativity to yield innovative solutions that align with brand goals.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

8890 jobs
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Full-time, hybrid
DATE POSTED
April 3, 2025

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