Senior Director, Global Head of Design - job 9 of 22

As the Senior Director, Global Head of Design at VISA, you'll be responsible for leading a global design team and ensuring the delivery of best-in-class creative solutions across our brand ecosystem. Key responsibilities include overseeing the implementation of a cohesive visual identity, building relationships with agency partners, and mentoring design talent. You'll also guide photoshoots and collaborate across regions to create remarkable ideas that resonate culturally, ensuring a forward-thinking approach to design.

To qualify for the Senior Director, Global Head of Design role at VISA, candidates should possess extensive experience leading successful design teams, ideally within advertising or brand-side creative studios. A strong portfolio demonstrating sophisticated design systems, a background in visual branding, and a passion for culture-influencing design are essential. Familiarity with current trends, especially in motion and social media, as well as a strategic and innovative mindset, will set candidates apart.

Collaboration is crucial for the Senior Director, Global Head of Design at VISA. You'll work closely with internal design teams, regional marketing executives, and external agency partners. The role is about radical collaboration and building trust to ensure that all creative executions align with the brand vision. This requires open communication, mentoring, and guiding teams to achieve high-quality outputs that reflect the cohesive brand narrative.

At VISA, we foster a culture of creativity and innovation for our Senior Director, Global Head of Design. You’ll find a supportive environment that values mentorship, inspiration, and collaboration. We prioritize building teams where members feel motivated to contribute their unique perspectives and talents. The creative studio encourages remarkable ideas and aims to create a workplace where people want to come and thrive.

The Senior Director, Global Head of Design position at VISA follows a hybrid work model based in either our Los Angeles or San Francisco offices. While specific in-office expectations will be discussed with your hiring manager, this arrangement allows for flexibility while ensuring that the collaborative bond among creative team members remains strong.

In your response, highlight specific examples of how you led design teams to success, focusing on your ability to provide guidance, support, and mentorship. Discuss the types of projects you managed, the challenges you faced, and how you inspired innovative thinking within your team to deliver high-quality creative solutions.

Demonstrate your strategic thinking by discussing your process for developing a visual identity that resonates across different cultures and markets. Highlight your experience with visual design systems, incorporating examples of how you have implemented these systems in past roles to create a consistent brand experience.

When discussing design trends, focus on your ability to stay current and innovative. Share specific trends that you find impactful, particularly in motion graphics, social media, and experiential design. Explain how you've embraced these trends in your previous work and how you see them influencing the future brand strategies.

Prepare a case study of a past project where you played a pivotal role. Explain the objectives, your strategic approach, the design solutions implemented, and the final outcomes. Emphasize how creativity and collaboration contributed to the project's success while ensuring it aligned with business goals.

Share your strategies for fostering effective collaboration, such as establishing clear communication channels, building trust, and encouraging open feedback. Provide examples of past experiences where you effectively coordinated between multiple parties to ensure the creative vision was realized seamlessly.

Describe your mentorship approach, touching on how you encourage creativity, provide constructive feedback, and support professional development. Mention the importance of creating a positive team culture where all members feel valued and are motivated to share their ideas.

Explain your process for receiving and integrating feedback while ensuring that the project vision is maintained. Emphasize the importance of constructive criticism and how you cultivate an environment where all input is welcomed and reviewed thoughtfully for the best outcomes.

Discuss your approach to leveraging data and insights to inform design decisions. Explain how you assess user behavior and market trends, and how this data impacts your strategies for implementing successful design solutions that align with audience needs.

Share your perspective on potential challenges, such as navigating diverse cultural markets, managing remote teams, or staying ahead of design trends. Discuss strategies you would implement to address these challenges and ensure the continued success of the design function.

Articulate your strategic vision for the Global Creative Studio by focusing on innovation, creativity, and collaboration. Discuss how you envision elevating the studio's output and culture, engaging teams globally to contribute to best-in-class design work that resonates with cultural trends.