Senior Manager - Payment Intelligence and Cybercrime, Scam Disruption

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

This impactful and high-visibility role is part of the Payment Systems Intelligence team, a critical component of Global Risk's Payment Ecosystem Risk and Control (PERC) initiative. PERC's team of technology experts is crucial to Visa's efforts to identify, investigate, disrupt, and prevent attacks targeting the global payment ecosystem. This position will focus on comprehensive and technical analysis of cybercrime and fraud operations, particularly global scam campaigns.

Primary Responsibilities:

• Lead efforts to uncover and disrupt scam activity, using both closed and public sources to identify scam infrastructure, connect indicators across investigations, and take action to disrupt scams at their source.
• Develop detailed processes for the identification of scam activity, intake of reports from key partners, triage of identifications, and follow investigations through to the disruption of scam campaigns.
• Manage vendor relationships and leverage vendor tools innovatively for scam disruption.
• Supervise a team of three direct reports focused on scam disruption.
• Draft, publish, and present intelligence reports for various audiences, including senior leadership, external clients, and public consumption.
• Identify emerging fraud and cybercrime threats to the payment ecosystem and communicate them to relevant stakeholders.
• Conduct triage and analysis of forensic investigation reports, identify technical correlations between cybercrime attacks, and develop digital infrastructure maps of overlapping cybercrime operations.
• Provide intelligence and technical analysis support to the Investigations team during official PCI forensic investigations.
• Support Visa risk personnel with investigations, intelligence collection, and extracting actionable information from intelligence sources.

Secondary Responsibilities:

• Conduct all-source analysis of cybercrime and fraud tools, methods, and attacks to communicate these threats to internal Visa partners and external clients.
• Provide presentations on cybercrime and fraud threats impacting the payments ecosystem to global audiences.
• Support the Global Risk organization with intelligence and technical analysis to further protect the payment ecosystem.
• Perform other duties as assigned.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
• 8+ years’ experience in payment card or information security industry, all-source cyber intelligence organizations, or investigating payment card cybercrime fraud
• 2-3 years of direct experience investigating and disrupting scam activity.
• 3-4 years of management experience.
• Excellent written, oral, and presentation skills with the ability to synthesize information and make clear, concise recommendations.
• Moderate understanding of networks, risk management, network security, digital forensics, and security operations.
• Ability to identify emerging cybercrime and fraud techniques in a fast-paced, technical environment, understand network and system vulnerabilities, and recommend mitigating controls.
• Conduct in-depth fraud analysis in support of investigations and present findings to clients or internal partners.
• Leverage assistance from local, state, and federal law enforcement agencies investigating incidents of fraud.
• Adaptable and able to work well in a fast-paced, team-oriented environment.
• Experience with data analytics, visualization tools, and concepts.
• Proficiency in drafting detailed, technical reports.
• Ability to respond after-hours, weekends, and holidays to major global fraud events.
• Passion for fraud schemes and cybercrime investigations.
• Strong interpersonal, facilitation, and leadership skills.
• Understanding of payment processes and cybercrime and fraud techniques.
• Advanced written and spoken communication skills; effective presentation skills.
• Previous experience in developing and producing reports for executive management.
• Ability to prepare reports on meaningful trends and fraud statistics.
• High level of self-motivation and initiative.

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• 10-12 years’ experience in payment card or information security industry, all-source cyber intelligence organizations, or investigating payment card cybercrime fraud,
• Master’s degree in a related field.
• Knowledge of transactions, systems processing transactions, and overall transaction processes.
• Familiarity with information security concepts, terms, processes, policy, and implementation.
• Experience with intelligence databases and analytical tools or similar intelligence reporting systems.
• Analysis of cyber threat intelligence and fraud intelligence.
• Relevant certifications such as CISSP, CHFI, CEH, GIAC, Security Plus.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 143,700 to 220,850 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.