Senior Manager, Sales Learning Consultant, FI, CMS, and EMF North America - job 12 of 20

The Senior Manager, Sales Learning Consultant at Visa is responsible for serving as a key enablement partner for stakeholders in the Financial Institutions and Enablers, Merchants, and FinTechs sectors. Key responsibilities include collaborating to identify learning gaps, creating strategic learning plans, influencing senior stakeholders, and delivering engaging training solutions that align with Visa's commercial strategy.

Candidates for the Senior Manager, Sales Learning Consultant position at Visa should possess strong business acumen, expertise in stakeholder management, and experience in consultative selling. Familiarity with the payments industry and FinTechs, as well as a deep understanding of adult learning principles and instructional design models like ADDIE, are essential for success in this role.

The Senior Manager, Sales Learning Consultant contributes to Visa's commercial strategy by developing strategic learning plans that address performance gaps in selling skills. By collaborating with various stakeholders and leveraging sales insights, the role helps ensure that Visa's training programs align with organizational goals and drive measurable improvements in sales performance.

Stakeholder management is crucial for the Senior Manager, Sales Learning Consultant role at Visa as it involves collaborating with senior cross-functional stakeholders to align learning priorities with business needs. Effectively managing these relationships helps to ensure that the voice of the customer is represented in learning initiatives, and it fosters support for ongoing commercial learning efforts.

The Senior Manager, Sales Learning Consultant at Visa will provide various training programs, including the IDDEA Training Experience and sales skills development. As a Master Trainer, they will market and deliver content both in-person and virtually, creating a safe learning environment that encourages participant engagement and continuous improvement.

When discussing your experience with stakeholder management, emphasize specific instances where you've successfully collaborated with senior leaders to identify learning needs and implement solutions that enhanced performance. Highlight your ability to influence others and demonstrate the impact of your initiatives on the organization's overall strategy.

To identify learning gaps effectively, I utilize a combination of data analysis, stakeholder feedback, and industry research. I focus on understanding organizational goals and align learning initiatives with these objectives, ensuring that the training provided truly meets the needs of the business.

Incorporating adult learning principles involves creating sessions that are participative and relevant to the participants' real-world experiences. I tailor my training by using relatable examples and encouraging discussion, which fosters a more engaging cohort environment and enhances overall learning retention.

My approach to developing a strategic learning plan starts with a comprehensive assessment of the current learning landscape, paired with aligning that assessment with business objectives. I involve key stakeholders throughout the process to ensure buy-in and adapt the plan based on continuous feedback for ongoing effectiveness.

Measuring the effectiveness of a learning program involves defining clear performance metrics beforehand, such as completion rates, participant feedback, and observed changes in on-the-job performance. I always aim to establish a system for assessing and analyzing these metrics to drive continuous improvement.

I once implemented a comprehensive sales skills training initiative that successfully integrated technology into the learning process. By collaborating closely with stakeholders, we tailored the content and format, resulting in a substantial increase in sales team performance metrics and positive feedback from participants.

To ensure training content remains current and relevant, I continually engage with industry trends, solicit feedback from participants, and collaborate with cross-functional teams to adapt the program. Regularly updating content based on evolving business needs and market changes is key to maintaining engagement and effectiveness.

Vendor management plays a critical role as it ensures quality assurance in training delivery. I assess potential vendors based on their expertise, align their offerings with our training objectives, and continually evaluate their performance to maintain synergy between our learning goals and the services they provide.

Creating an engaging learning environment involves fostering an atmosphere where participants feel valued and encouraged to share their insights. I focus on interactive activities, group discussions, and real-time feedback to ensure that learners are not only recipients of knowledge but also active contributors to the learning experience.

I have extensively worked with the IDDEA Sales Methodology, focusing on customizing the training experience to serve varied stakeholder needs. My implementation strategies often include thorough training that emphasizes key concepts and practical applications, allowing participants to comprehend and apply the methodology in their respective roles effectively.