The Analyst role is within Global Client Services Loyalty VAS Go-To-Market Services organization and maintain the developed operational experience in a repeatable and scalable process for Loyalty Products, a Visa proprietary application.
Global Client Services Loyalty Go-To-Market Services organization helps issuers, merchants, and acquirers execute marketing promotions that change and reward cardholder behavior, increase revenue and build deeper, more profitable customer relationships. Our robust loyalty applications provide options for program customization and enhanced cardholder experiences, helping our clients to differentiate their loyalty programs from the competition.
The ideal candidate will be a self-motivated, highly collaborative team player who is proactive at identifying and resolving issues. This individual contributor position is based Atlanta office location. Relocation assistance cannot be provided.
What you’ll do:
Your responsibilities will grow with the role, but the list below provides a picture of the tasks you’ll be doing at the outset:
What you'll bring:
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
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If you're looking to make a significant impact in the world of customer loyalty programs, then the role of Service Experience Analyst at Visa in Atlanta is just for you! In this position, you’ll play a crucial role within the Global Client Services Loyalty VAS Go-To-Market Services organization, focusing on enhancing operational experiences for Loyalty Products. You'll collaborate with issuers, merchants, and acquirers to execute marketing promotions that reward cardholders, increase revenue, and build meaningful customer relationships. As a Service Experience Analyst, you will develop subject matter expertise on Loyalty services and proactively support operations with minimal guidance. Your responsibilities will include working closely with product management to identify gaps before product rollouts, communicating changes effectively across teams, and analyzing opportunities to optimize customer experiences. We are looking for a self-motivated, collaborative team player who is passionate about problem-solving and making complex topics easily understandable. The best fit for this role will have an eye for detail, the ability to manage multiple projects, and a willingness to tackle challenges outside their usual scope. Please note that this hybrid position requires time in the office, with specifics confirmed by your hiring manager. If you are ready to step into a role that helps shape the future of customer loyalty, we can’t wait to welcome you to the team!
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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...
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