Service Experience Consultant

Qualifications

Basic Qualifications

5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications

6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).
Excellent time management, organization, and planning skills are essential.
Experience in troubleshooting complex web applications, API gateways, integration and environment issues (REST and SOAP web service calls, SSL Mutual Authentication, .Auth)
Working knowledge of Visa Products and various aspects of Visa.
Strong technical aptitude with the ability to absorb technical information and apply to business solutions.
Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
Strong interpersonal skills and proven abilities in negotiating with and influencing stakeholders at all levels.
Comfort working in a flexible environment where existing processes are not established and take the initiative to develop new processes.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 100,700 to 154,600 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Average salary estimate

$127650 / YEARLY (est.)

min

max

$100700K

$154600K

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What You Should Know About Service Experience Consultant, Visa

If you're looking to enhance customer interactions and deliver outstanding service, then the Service Experience Consultant role at Visa in Ashburn, VA might just be the perfect fit for you! In this position, you will play a vital role in ensuring that customer experiences are seamless and satisfying. With your extensive experience—five years if you hold a Bachelor’s or a bit less if you have a Master’s or PhD—you'll leverage your troubleshooting skills on complex web applications and API gateways to provide solutions that matter. Mastering MS Office tools like Excel and PowerPoint is essential, ensuring you have everything you need to manage projects and present your findings effectively. You will also engage with stakeholders at all levels, cheering on your incredible interpersonal skills, as you develop new processes in a flexible environment. Your technical savvy and ability to absorb and implement information will make you a key player in Visa's mission to use tech to improve customer service experiences. Not to mention, this role comes with the potential for travel 5-10% of the time and great benefits. So if you’re ready to take your experience to the next level, let’s explore this opportunity together!

Frequently Asked Questions (FAQs) for Service Experience Consultant Role at Visa

What are the primary responsibilities of a Service Experience Consultant at Visa?

As a Service Experience Consultant at Visa, your primary responsibilities will include troubleshooting complex web applications and API gateways, working closely with stakeholders to enhance customer service strategies, and implementing business solutions based on technical insights. You will also manage various projects, utilizing your time management and planning skills to prioritize tasks effectively, all while contributing positively to team dynamics.