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Software Engineer - Microsoft Dynamics CRM  (Hybrid/Onsite) image - Rise Careers
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Software Engineer - Microsoft Dynamics CRM (Hybrid/Onsite) - job 13 of 21

The Customer Relationship Management (CRM) team is part of Payment Product Development (PPD) CRM Technology team and is responsible for managing system requirements, design, development, integration, quality assurance, implementation and maintenance of corporate applications. The team works closely with business owners of these services to deliver industry leading packaged software and customer developed solutions.

The candidate will work as part of the CRM team to build and support applications to improve the effectiveness and efficiency of the Microsoft Dynamics CRM business function. This role will participate in design, development, testing and support of CRM applications and ensure successful delivery of business capabilities. The ideal candidate will bring strong experience in developing technical solutions in CRM area.

Essential Functions

  • Design, develop, test, document, deploy, and support high quality technical solutions on Microsoft Dynamics 365 CRM Platform.

  • Integrate MS Dynamics 365 CRM with other applications using Realtime or batch integrations or building custom solutions using webservices.

  • Implement best development practices for efficiency like leveraging re-use, eliminating duplicative components, efficient architectural design.

  • Able to work on multiple projects and initiatives simultaneously with different/competing timelines and demands.

  • Flexible to work on Project Implementations, Operations and Support activities.

  • Work with limited direction, usually within a complex environment, to drive delivery of solutions and meet service levels

  • Coordinate with other developers and stakeholders for providing technical solutions for implementation and support related needs including working on a wide variety of tasks spanning the full application development life cycle and maintenance.

  • Own critical Visa applications/services necessitating in coordination with teams in different time zones, including during non-standard hours as necessary.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Average salary estimate

$100000 / YEARLY (est.)
min
max
$80000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Software Engineer - Microsoft Dynamics CRM (Hybrid/Onsite), Visa

As a Software Engineer specializing in Microsoft Dynamics CRM at our innovative company in Austin, you'll be joining our dynamic Customer Relationship Management (CRM) team within Payment Product Development (PPD) CRM Technology. In this role, you’ll have the opportunity to manage system requirements, design, develop, and implement cutting-edge applications that enhance our CRM capabilities. Collaborating closely with business owners, you'll help deliver top-notch packaged software and tailor-made solutions, making a real impact on our operations. Your day-to-day tasks will involve designing and developing high-quality technical solutions on the Microsoft Dynamics 365 CRM Platform, as well as integrating it with various applications using both real-time and batch integrations. You'll also be expected to follow best practices to improve efficiency, such as reusing components and creating robust architectural designs. With the ability to juggle multiple projects and deadlines, you'll thrive in our fast-paced environment. As a hybrid position, you'll have the flexibility to balance your work between home and the office, with set days designated for in-person collaboration. Join our team and bring your strong experience in CRM technical solutions to help drive our success and service delivery.

Frequently Asked Questions (FAQs) for Software Engineer - Microsoft Dynamics CRM (Hybrid/Onsite) Role at Visa
What responsibilities does a Software Engineer - Microsoft Dynamics CRM at our company have?

As a Software Engineer specializing in Microsoft Dynamics CRM, your responsibilities will include designing, developing, testing, and supporting high-quality technical solutions on the Microsoft Dynamics 365 CRM Platform. You'll also be tasked with integrating MS Dynamics 365 CRM with other applications and implementing development best practices to ensure efficiency.

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What qualifications are needed for the Software Engineer - Microsoft Dynamics CRM position?

The ideal candidate for the Software Engineer - Microsoft Dynamics CRM position should have strong experience in developing technical solutions within the CRM space, especially with the Microsoft Dynamics 365 CRM Platform. Familiarity with integrations, best development practices, and the ability to manage multiple projects are crucial for success.

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What does a typical day look like for a Software Engineer - Microsoft Dynamics CRM?

A typical day for a Software Engineer - Microsoft Dynamics CRM involves collaborating with business owners to gather requirements, designing solutions, coding, testing, and supporting CRM applications. You'll work on multiple projects simultaneously, ensuring that you meet various service levels and timelines.

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Is the Software Engineer - Microsoft Dynamics CRM position remote or onsite?

The Software Engineer - Microsoft Dynamics CRM position is a hybrid role, which means you'll have the flexibility to work both from home and in the office. Expect to be in the office 2-3 days a week based on business needs.

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Which programming languages or technologies should a Software Engineer - Microsoft Dynamics CRM know?

A Software Engineer - Microsoft Dynamics CRM should have strong expertise in Microsoft Dynamics 365 CRM, along with programming languages like C# for backend development. Knowledge of integration technologies and web services is also essential for this role.

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Common Interview Questions for Software Engineer - Microsoft Dynamics CRM (Hybrid/Onsite)
How do you approach designing solutions for Microsoft Dynamics CRM?

When designing solutions for Microsoft Dynamics CRM, I first gather requirements from stakeholders to understand business needs. I then create a blueprint that aligns with best development practices, ensuring scalability and maintainability are considered.

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Can you describe your experience with integrating Microsoft Dynamics 365 CRM with other applications?

In my previous roles, I have integrated Microsoft Dynamics 365 CRM with various applications using both real-time and batch integrations. I utilize web services to ensure smooth communication between different systems, facilitating better data flow.

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What development practices do you consider essential in CRM development?

Essential development practices in CRM development include adhering to coding standards, leveraging reusable components, performing thorough testing, and implementing version control to manage changes effectively. These practices help improve code quality and reduce technical debt.

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How do you handle tight deadlines when working on multiple CRM projects?

To effectively manage tight deadlines, I prioritize tasks based on urgency and impact. I also communicate regularly with team members to ensure alignment and utilize project management tools to track progress, enabling efficient execution under pressure.

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Describe your experience with troubleshooting CRM applications.

I approach troubleshooting CRM applications methodically—first replicating the issue, then analyzing logs and system behavior. I use diagnostic tools to identify root causes and collaborate with other developers for a comprehensive solution, ensuring minimal disruption to users.

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What do you find most challenging about working with Microsoft Dynamics CRM?

One of the challenges of working with Microsoft Dynamics CRM can be ensuring that custom solutions meet evolving business requirements. It's essential to maintain flexibility in design and improvement while keeping performance optimizations and user experience in mind.

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How do you keep your skills updated in CRM technologies?

I keep my skills updated by participating in webinars, following industry blogs, and engaging in online courses related to Microsoft Dynamics CRM. Networking with peers and engaging in forums also helps me stay abreast of emerging trends and best practices.

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What role do you think documentation plays in CRM development?

Documentation plays a critical role in CRM development, serving as a reference for developers and stakeholders alike. It enhances knowledge transfer and ensures that solutions are aligned with business needs, making it easier to onboard new team members.

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Can you explain how you implement user feedback into your CRM applications?

I actively seek user feedback through surveys and direct communication, then prioritize this feedback based on impact and feasibility. I work closely with the design team to implement changes that improve user experience and meet business goals.

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What do you think is the future of CRM technologies?

The future of CRM technologies is headed toward increased automation and integration with AI and data analytics. This advancement will enhance user experience by providing predictive insights and personalized interactions, ultimately driving business growth.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 3, 2025

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