Sr. Consultant, Services Digitization - job 2 of 9

As a Sr. Consultant, Services Digitization at Visa, your primary responsibilities include driving the Digital & AI automation of service experiences, managing end-to-end program implementations, and collaborating with business stakeholders like Operations and Technology to identify and develop solutions for service process improvements. You'll also provide data-driven insights, develop business requirements, and enhance operational tools used by Client Services employees.

Candidates for the Sr. Consultant, Services Digitization role at Visa should possess a strong background in project management and digital automation. Typically, a bachelor’s degree in a relevant field, experience with service process optimization, and familiarity with AI technologies are essential. Strong communication and collaboration skills are crucial due to the role's stakeholder interaction.

The Sr. Consultant, Services Digitization plays a vital role in enhancing the client experience at Visa by leveraging digital and AI solutions to streamline service processes. By understanding and analyzing the needs of clients and developing innovative tools for internal teams, the consultant ensures that client interactions are efficient, intuitive, and enjoyable.

At Visa, a Sr. Consultant, Services Digitization can expect a hybrid work environment that combines remote work with in-office days. Your specific in-office expectations will be outlined by your hiring manager, allowing for a flexible work-life balance while maintaining strong team collaboration.

In the role of Sr. Consultant, Services Digitization at Visa, you will work with a variety of platforms and tools aimed at improving service processes. This includes understanding interfacing applications and their capabilities, as well as leveraging both existing solutions and potentially integrating new technologies to enhance operational efficiency.

When discussing your experience with Digital & AI solutions, focus on specific projects where you implemented technology to improve service efficiency. Highlight any measurable outcomes, such as increased client satisfaction scores or reduced service response times, and elaborate on your role in driving those initiatives.

Discuss your approach to team management, emphasizing your ability to delegate tasks effectively, maintain clear communication, and set realistic deadlines. Provide examples of how you have successfully led teams in previous projects, ensuring that all team members were engaged and motivated.

In your response, explain how you use data analysis to identify trends and areas for improvement. Talk about tools or methods you've used to gather and analyze data, and provide an example of how these insights led to actionable business requirements in past roles.

Choose a specific project that had obstacles such as tight deadlines or resource constraints. Explain the strategies you employed to navigate those challenges, including how you motivated your team and adapted the project plan, and highlight the successful outcome.

Discuss your approach to stakeholder management, focusing on how you communicate regularly, gather feedback, and ensure that their needs are met. Provide an example of a time you successfully balanced multiple stakeholder requests while keeping the project on track.

Mention specific project management tools you've utilized, such as Jira, Trello, or Asana. Discuss how these tools helped you manage tasks, track progress, and ensure that deadlines were met, providing examples of how they contributed to overall project success.

Explain your methods for staying informed, such as following industry news, participating in webinars, or engaging with professional networks. Highlight any recent trends you've identified that could directly impact the Sr. Consultant role at Visa.

Provide a specific instance where you analyzed and improved an operational tool used by your team. Discuss the initial challenges faced, the steps you took to identify improvements, and the positive results that followed, such as increased productivity or reduced errors.

Emphasize the importance of collaboration by discussing how you foster a collaborative culture within your teams. Provide examples of successful projects that benefited from cross-team collaboration and how you facilitated communication and teamwork.

Describe your process for identifying and addressing project risks. Include specific steps such as reevaluating project goals, engaging with stakeholders to discuss solutions, and developing a revised project plan. Emphasize the importance of staying adaptable and solutions-focused.