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Sr SW Test Engineer - job 16 of 18

Global Client Support Services works with issuers, acquirers, processors and merchants worldwide to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, back office support and customer performance reporting.

 

This is an individual contributor role responsible for identifying and resolving issues of moderate complexity. This position is at an intermediate professional level and requires strong execution and analytical abilities. This role works independently and receives minimal guidance only in the most complex situations.  The role will analyze and troubleshoot user requirements, procedures and problems to automate or improve existing systems under broadly defined practices and procedures, including working with developers in analyzing and developing process improvements for system administration/environmental build function.

The Issuer Processing Client Test team is part of Visa's Global Client Services group. We deliver quality services and solutions using best-in-class processes, methodologies, and technology with our worldwide workforce. We are an integral part of revenue-generating areas within the company.  This team is dedicated to its customers and to building on past achievements. We are committed to leveraging innovative technology to enhance quality and to accelerate time-to-market. Visa has one of the most visible and most used comprehensive payment systems in the world.

 

Position Summary

The Senior Software Test Engineer of the Global Client Testing (GCT) team reports into Visa's Global Client Services group.

 

The Global Client Testing (GCT) team is responsible for ensuring compliance of clients’ transaction processing software/hardware to VISA’s technical requirements. Before activation of a Visa project or service, the GCT team carry out tests with clients to ensure the integrity of transaction processing through VisaNet and DPS.

The successful candidate will be responsible for developing and executing tests, validations and certifications of transaction processing for the Global Client Testing (GCT) organization. He/she will perform Functional and Regression testing for Test Transaction Processing Environments and simulators. The candidate will need detailed analytical skills and a good understanding of the test methodologies to be able to interface directly and take decisions with staff members of GCT, Product Management, Project Management, Client Implementations and Development. 

 

Essential Functions

  • Responsible for testing, validating, certifying, documentation, and support of systems application and solutions.
  • Supports client testing tasks across key systems (VIP and/or BASE II/VSS and/or DPS), ensuring error-free implementations.
  • Supports Chip testing on cards and terminals.
  • Supports business suite of applications and tools – Test Transaction Processing Environments and simulators.
  • Prioritize testing tasks and other workload in order to meet agreed timeframes.
  • Reviews all plans to ensure testing is being executed in an efficient manner.
  • Respond to technical queries received from clients and internal departments.
  • Follow documented procedures and processes, resolving discrepancies found and suggesting improvements.
  • Proactively identifies and addresses issues with support from management and proposes design/technical solutions.
  • Develops test plans, designs and test cases as appropriate. Identify test dependencies, environment and data requirements.
  • Interact effectively will all levels of Visa management and staff. This position will involve frequent interaction and communication with key Visa stakeholders, including merchants and vendors.
  • Actively contribute to the effectiveness of the team by supporting and co-operating with colleagues based across various Visa regions, providing cover during periods of absence.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$100000 / YEARLY (est.)
min
max
$80000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sr SW Test Engineer, Visa

Join Visa Inc. as a Senior Software Test Engineer in the vibrant city of Miami, where you’ll play a pivotal role within our Global Client Support Services team. Our mission is to develop and deliver top-notch support models for issuers, acquirers, processors, and merchants around the globe. In this individual contributor role, you will be responsible for identifying and resolving moderate complexity issues while showcasing your analytical and execution prowess. You will be working independently most of the time, providing support in more complex situations as needed. Your key responsibilities will include analyzing and troubleshooting user requirements and existing systems, collaborating with developers to enhance processes, and ensuring compliance of clients’ transaction software with Visa’s stringent technical standards. With our Global Client Testing (GCT) team, you will run functional and regression tests for testing transaction processing environments, ensuring seamless integration of services on VisaNet. As a Senior Software Test Engineer, your contributions will be vital in maintaining our reputation for high-quality services and solutions while working with a global team. You’ll have the opportunity to prioritize testing tasks, respond to technical queries, and help in the continuous improvement of testing processes. In this hybrid role, expect flexible office days as determined by your hiring manager, giving you the perfect balance of teamwork and independence.

Frequently Asked Questions (FAQs) for Sr SW Test Engineer Role at Visa
What responsibilities does a Senior Software Test Engineer at Visa Inc. have?

A Senior Software Test Engineer at Visa Inc. is responsible for testing, validating, certifying, documenting, and supporting systems application and solutions. This includes executing functional and regression testing, developing test plans, and working closely with various teams to ensure error-free implementations across key systems. Additionally, the engineer will interact with stakeholders to address technical queries and proactively propose design and technical solutions.

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What qualifications are required for a Senior Software Test Engineer position at Visa Inc.?

To be considered for the Senior Software Test Engineer role at Visa Inc., candidates should possess strong analytical skills, a solid understanding of testing methodologies, and the ability to work independently. A background in software testing with experience in transaction processing and related technologies is essential. Communication skills to interact effectively with management and clients are also crucial for this position.

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How does the Senior Software Test Engineer role impact Visa’s Global Client Support Services?

The Senior Software Test Engineer plays a critical role in ensuring the integrity of transaction processing systems for Visa's Global Client Support Services. By developing and executing comprehensive tests, the engineer guarantees that all client transaction software complies with Visa's technical requirements. This ultimately helps maintain Visa's reputation for reliability and innovation in the payment processing industry.

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Can a Senior Software Test Engineer at Visa work in a remote or hybrid environment?

Yes, the Senior Software Test Engineer position at Visa Inc. is a hybrid role, allowing for a mix of office and remote work. The specifics regarding days in the office will be confirmed by the hiring manager, offering flexibility while fostering collaboration with team members and stakeholders.

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What kinds of testing will a Senior Software Test Engineer conduct at Visa Inc.?

A Senior Software Test Engineer at Visa Inc. will conduct functional and regression tests primarily for test transaction processing environments and simulators. They will also support chip testing on cards and terminals, ensuring all aspects of the transaction processing systems are rigorously tested to guarantee compliance and performance.

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Common Interview Questions for Sr SW Test Engineer
How do you prioritize testing tasks as a Senior Software Test Engineer?

As a Senior Software Test Engineer, prioritizing testing tasks involves evaluating the impact and risk associated with each task. I analyze project timelines and stakeholder requirements, allowing me to focus on high-priority test cases that ensure compliance and performance while balancing the workload for timely project delivery.

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What testing methodologies are you familiar with, and which do you prefer?

I am familiar with various testing methodologies including Agile and Waterfall approaches. I prefer Agile methodologies as they offer flexibility, promote continuous improvement, and enhance collaboration among teams. This enables us to adapt quickly to changing requirements while ensuring high-quality deliverables.

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Can you explain a challenging bug you encountered and how you resolved it?

Certainly! One challenging bug involved a rare transaction failure related to specific edge cases. I investigated the issue by replicating the scenario and collaborating closely with developers. Through analyzing logs, we identified a timing issue with the transaction processing system, resulting in an effective fix and enhanced error handling.

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What tools do you typically use for test case management?

I typically use tools like JIRA, TestRail, and Selenium for managing test cases efficiently. These tools allow me to document, execute, and track tests effectively while enabling communication with the development team and stakeholders about any issues that arise during testing.

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How do you ensure that the tests you design are comprehensive?

To ensure comprehensive testing, I begin by analyzing the system requirements and specifications thoroughly. I involve stakeholders in the requirement-gathering phase and develop test scenarios that cover both functional and edge cases. Additionally, I regularly review and update test cases based on new features and changes.

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What is your experience with automated testing?

I have significant experience with automated testing, particularly using tools like Selenium and JUnit. I believe that automation is key to increasing efficiency and consistency in testing. I prioritize automating regression tests to reduce manual effort and speed up the release process while maintaining high-quality standards.

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Describe your approach to writing test plans.

My approach to writing test plans involves first gathering detailed requirements from stakeholders. I then define the scope, objectives, and testing strategy, including resources needed and the timetable for execution. I emphasize clear documentation and actionable test cases to ensure team alignment and understanding.

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How do you report testing results to management?

I report testing results to management through detailed test summary reports that include test execution status, identified defects, and their severity. I also highlight key achievements during the testing phase and provide recommendations for risk mitigation, ensuring that decision-makers are well-informed for project planning.

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What steps do you take to improve testing efficiency?

To improve testing efficiency, I regularly review test processes, gather feedback from my team, and leverage automation where possible. I also explore new testing tools and methodologies that can streamline our workflow and enhance collaboration, ultimately leading to faster turnaround times without compromising quality.

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How do you handle tight deadlines during a testing cycle?

When faced with tight deadlines during a testing cycle, I prioritize tasks based on risk and criticality, ensuring that the most important tests are conducted first. I maintain open communication with stakeholders to manage expectations and may enlist additional resources to meet deadlines while still delivering quality results.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 12, 2025

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