Staff SW Engineer - job 0 of 50

As a Staff SW Engineer at our company, you will be primarily responsible for the day-to-day support, security, maintenance, and availability of our event management tools, aligning them with business requirements. Your role includes undertaking complex integrations and advanced maintenance tasks while ensuring disaster recovery processes are effective. You'll also be involved in training and providing customer support, alongside documenting and developing use cases for our tooling infrastructure.

To be considered for the Staff SW Engineer position at our company, candidates should have extensive experience in IT operations, particularly with ServiceNow ITOM-Health solutions. Proficiency in configuring and customizing Event Management and Operational Intelligence modules is essential, along with experience in troubleshooting and system upgrades. Familiarity with security policies and best practices is crucial for ensuring compliance and a secure operational environment.

The Staff SW Engineer collaborates closely with other Engineering disciplines to develop Reference Architectures and technology standards that can be provided as services to our internal customers. Effective communication is vital, as you will work collectively to ensure all tooling infrastructures meet operational and security requirements while also participating in on-call support rotations with your team.

A successful Staff SW Engineer should have strong analytical skills, a background in software engineering, and hands-on experience with ServiceNow ITOM-Health. Additionally, proficiency in designing complex technical solutions, advanced maintenance techniques, and a deep understanding of change processes is crucial. Knowledge of CI correlation processes and performance tuning will also empower you to excel in this role.

Yes, the Staff SW Engineer position offers flexibility as it is a hybrid role. While specific in-office days will be confirmed by your hiring manager, you can expect a blend of remote work and time spent at our Ashburn location, allowing for a balanced work-life experience.

In response to this question, mention specific projects where you have successfully designed and implemented ServiceNow ITOM-Health solutions. Highlight any custom modules you've worked on, detailing how your contributions helped monitor infrastructure effectively while addressing compliance with security policies.

When answering this question, outline your systematic approach to troubleshooting issues. Discuss tools you use, any documentation practices you follow, and your ability to work collaboratively with teams to ensure swift resolution of issues.

To answer this, explain how you prioritize clear and concise documentation while ensuring it's accessible and useful for end-users. Share any tools or methods you use to create comprehensive documentation that could support both training and troubleshooting.

Use this opportunity to describe a specific project, the technologies involved, the challenges you faced, and how you collaborated with your team to overcome them. Focus on the outcome and the skills you used to achieve successful integration.

Highlight your commitment to ongoing learning by discussing relevant certifications, participation in webinars or training sessions, and how you apply new features in practical scenarios to enhance your team's efficiency.

Discuss your role in formulating and implementing disaster recovery strategies. Provide examples of how you've ensured high availability and the steps you took to prepare for potential failures.

Reflect on your time management skills. Talk about tools or frameworks you use for prioritizing tasks and how clear communication with stakeholders helps you manage expectations while ensuring project goals are met.

Share an example that illustrates your training methodology, such as how you tailored your approach to meet the users' needs and ensured they felt comfortable with the tools. Emphasize any feedback you received that showcased the training’s effectiveness.

Detail your understanding of security best practices and how you incorporate them into your work. Mention specific policies you’ve adhered to and any audits or reviews you've participated in to ensure ongoing compliance.

Nestled in this question is an opportunity to speak about your collaborative spirit! Share experiences where team collaboration led to successful outcomes, how you share knowledge and work with colleagues across different disciplines to achieve project goals.