Staff SW Engineer - job 44 of 50

As a Staff SW Engineer at our company in Ashburn, you will be responsible for the day-to-day support and maintenance of event management tools. Your role will involve designing, developing, and implementing ServiceNow ITOM-Health solutions to monitor IT infrastructure. You'll also need to customize ServiceNow modules, manage integrations with other IT systems, conduct routine maintenance tasks, and participate in an on-call support rotation.

To be a successful candidate for the Staff SW Engineer position in Ashburn, you should have a solid background in software development and experience with IT service management tools, particularly ServiceNow ITOM-Health. Familiarity with change management processes, excellent analytical abilities, and strong collaboration and communication skills are critical. Additionally, having experience in troubleshooting and maintaining IT infrastructure is crucial.

A Staff SW Engineer in Ashburn should possess technical skills in configuring and customizing ServiceNow ITOM-Health modules, particularly in Event Management and Operational Intelligence. You should also be proficient in building complex technical designs, developing integrations with various IT systems, and troubleshooting issues related to ITOM implementations.

Yes, as a Staff SW Engineer, one of your responsibilities will include providing training and support to end-users and stakeholders. This aspect of the role is essential to ensure staff can effectively utilize the event management tools and understand best practices.

The Staff SW Engineer position in Ashburn is a hybrid role. The expectation for in-office days will be confirmed by your hiring manager, allowing for flexibility in how you work while still collaborating with your team.

In preparing your answer, focus on specific projects where you implemented ITOM-Health solutions, detailing your role and the impact it had on monitoring and managing infrastructure health. Highlight your customization and integration skills to show your technical prowess.

Discuss your systematic approach to troubleshooting, such as gathering data on the issue, analyzing logs, and working collaboratively with teams. Illustrate with an example where you resolved a complex issue effectively.

Detail your familiarity with security practices and policies. Explain how you implement compliance measures in your projects and mention any tools or methodologies you utilize to maintain security.

Share a specific example illustrating your ability to deliver under pressure. Discuss how you prioritized tasks, collaborated with team members, and maintained quality in your work.

Mention your commitment to professional development. Discuss any blogs, forums, or conferences you follow, as well as your involvement in community events or training that helps you stay informed.

Provide detailed examples of integrations you have worked on, explaining the systems involved and the purpose of the integrations. Highlight your problem-solving and technical aptitude in these scenarios.

Talk about the importance of documentation in engineering, and describe your systematic approach to creating documentation that is clear, useful, and accessible to stakeholders.

Discuss your customer service skills and empathy. Explain how you would approach the user, assess their needs, provide guidance, and ensure they feel supported in utilizing the system.

Share your familiarity with on-call duties, including how you manage your time and stress during these periods. Emphasize your commitment to troubleshooting and resolving issues efficiently.

Describe your communication strategies, use of technology tools for collaboration, and how you maintain team dynamics regardless of working remotely or in-person.