Associate Social Media Account Director (6 month FTC)
We are on the lookout for an Associate Social Media Account Director to join our Social media team on a 6-month Fixed-term contract.
This role is suited to Senior Marketing Executives looking to take the next step in their career!
As an Associate Social Media Account Director you will be responsible and accountable for the success and delivery of Visualsofts Social service. You will own a portfolio of social clients and become the go-to key relationship stakeholder for social. Relationships and client centricity is key as your key objective is to grow your portfolio's return ensuring the social product/service is innovative, efficient and delivered to the highest possible quality.
In this role, we're looking for someone to lead and ensure implementation of the client portfolio, across all relevant platforms to the product/service, constantly delivering ROI. By utilising the latest ‘best in class’ technology and leveraging partnerships to drive excellence, you will put the client first reacting and adapting when required with a strategic mindset.
Strategy and impeccable execution is key to the role, ensuring that clients benefit from the social service and have a clear and transparent view of the work carried out.
What you'll be doing:
- Overall responsibility for client portfolio social relationship
- Overall responsibility for client portfolio retention
- Overall responsibility for client portfolio happiness, measured by NPS & CSAT.
- Maintain highest standards of social implementation and execution
- Continuously strive to produce the highest results for Visualsoft clients via social
- Coach, mentor and train other Visualsoft staff members to produce the highest quality social work for clients.
- Constantly strive to improve and maintain processes and procedure documents
- Be the go to within your client portfolio for all things social
- Identify and execute client training raising social understanding where required
- Maintain and increase efficiency of the execution and implementation of social across your client portfolio
- Develop the service offering to maintain best in class standard
- Responsible for commercial growth of the client portfolio using social
- Identify and assist with sales opportunities within your portfolio
- Handle and prepare sales documentation and sales pitches within your portfolio
- Lead, speak and engage at external events and conferences
- Maintain expert knowledge at the forefront of social. Stay up to date with emerging tech and trends.
- Extensive proven experience either agency or client side specialising in social
- Extensive experience of social management
- Proven expertise in external social platforms and tools, analytics, forecasting and measurement
- Experience in building and executing social strategies, whether in-house or for clients
- Working to tight deadlines as a team and as an individual
- Client-facing experience at a senior level
- Client meeting experience and proven strategy presentation skills
- Analytical and data driven
Desirable
- Experience in ecommerce
- Experience in other digital media channels
- Google Data Studio
- Attribution
- Google Tag Manager
- Competitive basic salary with great progression options
- Unlimited paid holidays - yes that's not a typo!
- Hybrid working
- Great working environments; our Stockton on Tees and Manchester workspaces are also dog friendly
- A high-performance MacBook
- 'Health Assured' Employee Assistance Programme
- Free eye tests and flu jabs
- VS Perks, have a monthly treat on us; from Amazon vouchers, Playstation credits, ASOS, H&M to Just Eat, there's something for everyone!
- Free breakfast, fruit, hot and cold drinks and protein shakes
- Friday afternoon drinks to wind down for the weekend
- Pension scheme to help you save for the future
- Cycle to work scheme
- Discounts across our brands
- Regular team social events
- Training & development
So if you think you’ve got what it takes to join one of the UK’s leading eCommerce providers, we’d love to hear from you.
A little formality… by applying you implicitly consent to us processing your personal data for review for this vacancy only.
Talent Hunter Referral Bounty - £250
Help us find the right talent to join our team, and get a handsome reward in return. It couldn’t be easier - if you know someone that could be an ideal candidate, either refer them directly to us or simply ask them to include your details as the referer when they apply. If they land the job with us as a direct result of your referral, you get the bounty!
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Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective.
We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community.
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Are you ready to elevate your career to the next level? Visualsoft is excited to announce we are on the lookout for an Associate Social Media Account Director to join our dynamic Social Media team on a six-month fixed-term contract! This role offers a fantastic opportunity for Senior Marketing Executives who are looking to broaden their horizons and deepen their expertise in social media management. In this pivotal position, you will be the key relationship stakeholder for a select portfolio of social clients, where you’ll thrive on building strong connections while focusing on client happiness and retention. Your main goal will be to enhance your clients’ returns by ensuring our social services are not only innovative but also delivered with the highest quality standards. With your strategic mindset, you will oversee the implementation of our social strategies, continuously delivering return on investment and demonstrating the value of our offerings. You will leverage cutting-edge technology and partnerships, maintain expert knowledge of social trends, coach team members, and even engage in client training to boost social media understanding. At Visualsoft, we believe in a work-life balance; enjoy unlimited paid holidays, hybrid working, and a vibrant office culture that includes regular team events and treats! If you’re passionate about social media and looking for a place where your contributions really matter, join us at Visualsoft and play a crucial role in transforming our client experiences today!
Visualsoft's aim is to be the very best eCommerce provider, and to help the company achieve that it continuously expands and reinvests in it's greatest asset - it's workforce.
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