Business Value Consultant

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.

This role is for an individual contributor who is focused on assisting clients and stakeholders as a strategy, business value and COE expert who brings credible business perspectives and deliverables to our clients. In this role you will be working with account teams and cross LOB to articulate business value of WalkMe to potential and existing customers during and after sales.  

As a Business Transformation Analyst, you will collaborate both internally and externally to develop business cases derived from a value-based methodology, with support of a regional manager/leader. You will play a critical role in the development of both quantitative and qualitative analyses. You will play a proactive role in the creation of business cases and value realization for key accounts and value propositions and/or value hypotheses for all accounts at scale.

The focus of this position will be to primarily support the Federal (Military and Civilian) and SLED (State, Local, and Education) industries however support to the wider Americas business may also be required

• Engage with clients onsite to establish various business processes and general change management use cases and quantify the value behind them.  You will work closely with your regional manager or independently based on type of engagement.
• Effectively articulate the value story for change and support with quantifiable value and results.
• Align the client's strategic objectives to the platform whilst quantifying the value to be gained.
• Empower the regional FCTO managers/leaders, as well as sales with the information to close the opportunity.
• Hold in-depth, value oriented conversations with application owners and line-of-business users.  Participate in executive conversations with support of FCTO managers/leaders.
• Create presentations for prioritized accounts based on level of execution defined by intake or FCTO managers/leaders.
• Creating and maintaining a repository of simplified deliverables (strategy, COE models, value models, industry and back-office use cases) which can be re-utilized at scale across the SE, sales, partner, customer success or service consulting teams.
• Participate In the collection, definition and validation of WalkMe and industry metrics to establish trends and benchmarking
• Input and track all engagements with notes and deliverables in team tracking application and sales systems.
• Support the development or maintenance of FCTO templates and frameworks as needed.
• Support account planning and other sales/pre-sales or post sales internal collaboration/activities as needed.
• Participate in customer workshops to drive customer strategy and value as needed during pre-sales or post-sales.
• Travel, as needed, throughout the year.

• B.A. / B.S. from an accredited college; preference for Program and Project Management, Engineering, Economics, Finance or related degree
• Proven track record in project management or delivery/support.
• Certification in business case development and digital transformation preferred.
• Security clearance at ‘Confidential’ level of higher, preferred.
• Two to four years of business value consulting /business case experience within the Federal and/or SLED markets, preferred.  
• Enterprise business and financial modeling experience, familiarity with key financial metrics: ROI, TCO, NPV, IRR, ARR, BPM benchmarks.
• Experience dealing with enterprise level opportunities (7-figure contract values).
• Prefer software vendor background (any data related technology experience is of benefit).
• Ability to travel to customer locations
• Proven successful and highly professional pre-sales and post-sales customer deliverables
• Prepared to work in, and lead virtual teams
• Proven success at customer satisfaction through previous roles 
• Dedicated to Customer and WalkMe success (win/win situations)

• At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more.  We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.   
• We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation.  We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic. 
• We value collaboration and understand the importance of a healthy work-life balance . To support, we offer: 
• Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.  
• Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
• Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering. 
• Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
• WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
• WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!

Our job titles may span more than one career level. The starting base pay for this role is between $130,000 and $145,000. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.

TO ALL RECRUITMENT AGENCIES:

WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.