Renewals Manager, East

As a Renewals Manager at Webflow, you'll own the renewal process for key accounts, ensuring timely contract renewals and maintaining a forecast accuracy. Your responsibilities will also include collaborating with Customer Success Managers to monitor customer health, negotiating renewal contracts, and developing plans to mitigate churn risks.

Candidates for the Renewals Manager role at Webflow typically need 2-4 years of experience in a similar SaaS position, along with strong negotiation skills and a solid understanding of customer retention strategies. Proficiency in CRM tools like Salesforce is also essential for this position.

The Renewals Manager at Webflow contributes to customer satisfaction by acting as a trusted advisor, understanding customer needs, and ensuring alignment on contract terms. By proactively managing at-risk accounts and facilitating timely renewals, the Renewals Manager helps foster long-lasting relationships with clients.

Collaboration is key for the Renewals Manager at Webflow as you work closely with various teams, including Customer Success, Sales, Finance, and Legal, to align renewal and expansion strategies. This teamwork ensures a smooth renewal process and a positive customer experience, ultimately driving company success.

At Webflow, growth opportunities abound for a Renewals Manager. The company promotes your professional development by identifying your interests and integrating them into your role, helping you refine your skills and advance your career within the tech industry.

To manage the renewal process effectively across multiple accounts, I prioritize organization and communication. I maintain a clear timeline for renewal dates and use CRM tools to track each account's status. Regular check-ins with clients and proactive outreach ensure that I stay informed about their needs and any potential risks.

In my previous role, I handled contract negotiations for SaaS renewals, focusing on a win-win approach. I focused on understanding the client's requirements, addressing their concerns, and being flexible on contract terms when appropriate to foster positive relationships.

Minimizing churn requires a proactive approach. I closely analyze customer health metrics and communicate regularly with clients to ensure their needs are met. I identify at-risk accounts early and develop tailored action plans to address any issues before they lead to a cancellation.

I foster collaboration by establishing clear communication channels with all stakeholders, including Customer Success and Sales teams. Regular cross-department meetings help align our strategies and ensure that everyone is updated on customers' statuses and churn risks.

I utilize CRM systems, such as Salesforce, for tracking renewal metrics, including retention rates and cycle times. These tools provide insights that help in analyzing trends and making data-driven recommendations for process improvements.

When managing an at-risk account, I initiated a strategic meeting with the client to understand their concerns better. By actively listening and adjusting our proposal to meet their needs, we were able to renegotiate the contract terms and successfully retain their business.

To ensure accurate forecasting, I keep detailed records of renewal timelines, account history, and potential risks. Regular updates and close collaboration with Customer Success Managers help maintain an accurate view of the renewal pipeline.

Building strong customer relationships involves active listening, regular follow-ups, and being available to address concerns. I strive to provide value in every interaction, ensuring customers feel prioritized and understood throughout their journey.

Handling difficult conversations requires empathy and transparency. I approach these discussions with a problem-solving mentality, focusing on understanding their concerns and collaboratively finding a solution that addresses their issues.

I am drawn to Webflow's innovative approach to web development and the emphasis on customer experience. The company's commitment to empowering users aligns with my passion for helping clients succeed, which motivates me to contribute to the team's success in the Renewals Manager role.