Product Manager - Unsecured Lending Operations,

About this role:

Wells Fargo is seeking a Product Manager for Unsecured Lending Product and Transformation. This role will partner closely with the Domain Product Manager and Technology to identify end user needs and deliver products in alignment with the vision set for our Collections & Recovery omni-channel communication. The successful candidate will collaborate to understand, organize, and prioritize work for scrum teams, have experience with Agile principles, and demonstrate a passion for continuous improvement of processes and end user experiences.  

In this role, you will:

• Lead or participate in product management initiatives and deliverables for product lines or services

• Contribute to product analysis across applicable markets, conduct market research and market results-oriented analysis

• Resolve moderately complex issues and lead team to meet project goals, objectives and deliverables

• Ensure programs adhere to compliance, privacy regulations and policies

• Collaborate and consult with managers, analysts and project teams to ensure that goals are achieved

• Lead projects, teams or serve as a mentor

Locations: 141278-NC-CIC Customer Information Center Charlotte CIC; 141753-NC-Three Wells Fargo Center, Charlotte; 109022-DE-Wilmington, DE (Concord Pike); 150496-IA-West Des Moines; 107688-AZ-D Building, Chandler Campus; 144594-TX-Preston and Parker or 192588-TX-West Plano; 130670-SD-Building 4, Sioux Falls Ops Center 

Position does not provide relocation.

Required Qualifications, US:

• 2+ years of Product Management experience, product development experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualification:

• Experienced Product professional with expertise supporting post-charge off and recovery lifecycles for Unsecured Lending Servicing and Default functions. 

• A history of developing products and services for Bankruptcy, Recovery, or Collections functions specific to Unsecured Consumer Lending products. 

• Previous Product Owner experience and/or certification. 

• Experience with Agile practices, frameworks (e.g. Scrum) and workflow, and collaboration tools, such as Confluence, and Jira. ​ 

• Experience gathering user/business requirements and translating them into features and user stories. 

• Successful record leveraging agile practices and data to drive business outcomes. 

• Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members. 

• Comfortable with ambiguity and facilitating discussions to explore the best possible solutions. 

• Experience identifying risks and partnering with appropriate teams and stakeholders to mitigate. 

• Strong presentation (verbal and written) communications skills are required, as this role will provide analysis and recommendations to senior leaders. 

• Ability to manage and work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.  

• Strong collaborator and empathetic listener who works with diverse groups to solicit multiple perspectives. 

• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills. 

• 1+ years of Collections, Recoveries or Back Office operations experience a plus. 

• Creating, refining, and reviewing user stories, getting approval on stories from Product Owner / Product Manager.   

• Defining acceptance criteria and reviewing with Product Owner / Product Manager and stakeholders for alignment. 

• Splitting or slicing complex product features into vertical slices of work that teams can execute against.   

• Supporting the Product Area teams to define non-functional requirements and tech enablers.   

• Participating in Prioritization & Planning, Feature Refinement, Sprint planning and Backlog refinement events.  

• Facilitating syncs with Product Managers and Product Owners to verify health of the Product, track escalated risks/issues, and share analytics.   

• Identifying and communicating improvement opportunities for the next planning increment. 

• Works with delivery team to support data conditioning for testing.   

• Coordinating with Product Owners/Managers to ensure alignment on Product vision and strategy.   

• Works with other product owners to align and manage product dependencies.  

Job Expectations:

• Ability to travel up to 10%.

• Ability to work the hybrid model of 3 days in the office and 2 days remote each week.

Position is not VISA eligible.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.