Driver

As a Driver at Westgate Smoky Mountain Resort, you'll be responsible for safely transporting guests and team members along designated routes. You will assist passengers into and out of vehicles, perform vehicle inspections to ensure safety, keep communication with the base station, and maintain the cleanliness and serviceability of the vehicle. Your role is crucial in providing a comfortable and enjoyable transportation experience for everyone.

To qualify for the Driver position at Westgate Smoky Mountain Resort, you should possess a valid driver's license for a minimum of three years along with a clean driving record. Additionally, a Class D Driver's License with F Endorsement is required, and a preferred CDL with Passenger Endorsement. Candidates must also pass a background check and a drug test to ensure safety standards.

Drivers at Westgate Smoky Mountain Resort enjoy a wide range of benefits. Some of the perks include comprehensive health benefits, paid time off, a 401K plan with a generous company match, access to daily pay, family benefits, advancement opportunities, and exclusive discounts on hotels, cruises, and restaurants, among others.

Yes, having a clean driving record is mandatory for the Driver position at Westgate Smoky Mountain Resort. This requirement is crucial for ensuring the safety and well-being of our guests and team members, as you'll be responsible for transporting them safely.

At Westgate Smoky Mountain Resort, we prioritize work-life balance for our Drivers through flexible scheduling, paid time off, and robust family benefits, including parental leave and adoption assistance. We believe that a happy and balanced team provides the best service to our guests.

When answering this question, focus on your years of driving experience, emphasizing any specific roles where you transported passengers, particularly in a hospitality or resort setting. Highlight any training or certifications you hold, and mention your proficiency in ensuring safety and comfort for passengers during transport.

Discuss specific strategies you use to ensure safety, such as pre-trip vehicle inspections, adherence to traffic laws, and maintaining a clean driving record. You might also mention any experience you've had with safely assisting passengers, particularly those with disabilities.

In your response, emphasize the importance of communication. Describe how you would promptly report the issue to the base station, keep affected passengers informed, and provide alternative options if necessary. Showing your problem-solving skills and calm demeanor in pressure situations will resonate positively.

When discussing this, highlight your customer service skills. Explain that you would stay calm, listen to their concerns, and aim to resolve the issue effectively. Providing real examples where you've successfully handled conflicts can make your answer more compelling.

Indicate your familiarity with the local area and various routes, as this knowledge will help you navigate efficiently. If you are not familiar yet, express your enthusiasm for learning and how you plan to familiarize yourself with all necessary routes to provide excellent service.

Discuss your view on customer service, emphasizing the importance of friendliness, active listening, and going the extra mile for guests. Relate how this philosophy can directly affect their experience at Westgate Smoky Mountain Resort.

Talk about techniques you use to manage stress, such as staying organized, maintaining a positive attitude, and taking deep breaths when needed. Share any relevant experiences where you managed a busy driving schedule while keeping guest satisfaction high.

Make it clear that safety is your top priority. Explain your approach to handle the situation, including informing your supervisor, ensuring the passenger’s safety, and possibly denying transport while maintaining professionalism.

Provide a specific example that demonstrates your commitment to guest satisfaction. Whether it was a unique interaction or providing assistance outside of your regular duties, highlighting such experiences will show your dedication to delivering excellent service at Westgate.

Articulate your admiration for Westgate's values, commitment to guest experience, and the beautiful location. Discuss how you see the Driver role aligning with your personal and professional goals and how you can be an asset to the team.