Telesales Sales Manager

As a Telesales Sales Manager at Westgate Resorts, your primary responsibility will be to oversee a dedicated team of sales representatives, ensuring they meet sales production goals and adhere to company policies. You'll motivate your team, provide guidance on effective sales techniques, and step in during challenging sales negotiations. Additionally, you'll manage owner-related escalations, ensuring resolution meets expectations, and ensure compliance and accuracy in sales proposals. Your role will also involve liaising with various support teams to maintain a seamless owner experience.

To qualify for the Telesales Sales Manager position at Westgate Resorts, you will need a real estate license and ideally a year of relevant sales experience, specifically in a telesales environment. A strong track record of exceptional sales performance is essential. If you have a combination of education and experience related to sales, that's also considered. We value team leaders who are passionate about driving results and fostering a collaborative work environment.

Westgate Resorts is proud to offer a robust benefits package for Telesales Sales Managers. You’ll enjoy comprehensive health benefits, including medical, dental, and vision coverage, along with paid time off for vacation, sick, and personal days. Additionally, we provide a 401K plan with a generous company match, access to daily pay, and family benefits such as parental leave and adoption assistance. You'll also have opportunities for advancement and community involvement, ensuring a fulfilling work-life balance.

At Westgate Resorts, we put a high priority on the owner experience during the sales process, and as the Telesales Sales Manager, you will play a critical role in this. You’ll be responsible for not only guiding your team in sales but also directly engaging with owners when challenges arise, providing swift resolutions. Collaboration with support teams post-sale further strengthens this experience, ensuring continuity and satisfaction as owners transition through their purchasing journey.

Your day-to-day tasks as a Telesales Sales Manager at Westgate Resorts will involve a mix of team management, coaching, and strategic oversight of sales initiatives. You'll review and approve sales proposals for compliance, manage inventory allocation for sales team members, and engage in high-level negotiations. Additionally, you'll compile sales materials securely and partner with interdepartmental support teams to guarantee a smooth transition for owners from initial inquiry to post-sale follow-up.

In motivating a sales team, I focus on understanding individual strengths and providing personalized support. I encourage open communication and regularly celebrate both small and large wins. This recognition fosters a positive atmosphere, enabling the team to stay engaged and driven towards their sales goals.

Certainly! In a previous role, a client was hesitant to commit. By actively listening to their concerns and addressing each point with transparency, I found common ground that allowed us to create a tailored proposal. This engagement not only closed the deal but also built trust, ensuring future business.

I employ a consultative approach, where I understand the client’s needs and highlight the unique benefits of what we offer. By aligning solutions with their goals, I can present compelling reasons to act quickly, often creating a sense of urgency without pressure.

To ensure compliance with sales proposals, I implement a meticulous review process where proposals are checked against company policies and business rules. Training my team on these standards is also essential to maintain quality and accuracy in what we present to clients.

I regularly assess performance metrics and conduct targeted training sessions based on areas needing improvement. I also encourage a culture of sharing success stories and sales tips within the team, fostering a collaborative environment where everyone learns from each other.

Handling escalations requires empathy and quick resolution skills. I prioritize listening to the owner's concerns, followed by collaboration with relevant departments to find a solution that exceeds their expectations. This often turns a potentially negative experience into a positive one.

A successful Telesales Sales Manager should possess strong leadership skills, excellent communication abilities, and a deep understanding of sales dynamics. Having a customer-centric mindset and being able to adapt strategies based on team and market needs are also important traits.

I stay current on sales techniques and trends by attending workshops, engaging in industry forums, and reading relevant publications. Continuous learning is key in this field, and I often share valuable insights with my team to foster collective growth.

My onboarding process includes a structured orientation that covers not only company policies but also hands-on training in sales techniques. I pair new team members with experienced colleagues to ensure they have support as they transition into their roles.

Success is measured through a combination of quantitative metrics, like sales targets and conversion rates, as well as qualitative feedback regarding customer satisfaction. Regular performance reviews help to maintain transparency and goal alignment.