ServiceNow Administrator

As a ServiceNow Administrator at Wiz, your key responsibilities will include managing and optimizing the ServiceNow platform to ensure its high performance and availability. You'll configure and customize various ServiceNow modules according to business needs, develop workflows, manage user accounts, and provide ongoing support and troubleshooting for the ServiceNow environment. Regular system health checks, performance tuning, and executing upgrades are also part of your routine.

To qualify for the ServiceNow Administrator position at Wiz, candidates should possess a Bachelor's degree in Information Technology or Computer Science, along with over 5 years of experience in a similar role. Certifications such as ServiceNow Certified Technical Architect or ServiceNow Master Architect are essential. A firm understanding of ITIL processes and experience with integrating ServiceNow into external services are also required.

Wiz believes in nurturing the talents of our employees, including ServiceNow professionals. We offer a competitive benefits package, including healthcare, retirement plans, and opportunities for training and certifications. Additionally, you’ll have the freedom to innovate and improve our ServiceNow platform, thus fostering your professional growth while contributing to our dynamic work environment.

The ServiceNow Administrator role at Wiz stands out due to our commitment to cloud security and innovation. You'll be part of a rapidly growing company, allowing you to make a significant impact on our operations and the services we offer. Moreover, you will collaborate with global teams and be at the forefront of implementing new features that enhance security and efficiency across our customer base.

Wiz offers a comprehensive benefits package to its ServiceNow Administrators, including medical, dental, and vision insurance, flexible spending accounts, and reimbursement for home office setups. We also provide paid time off, paid parental leave, and participation in our 401(k) plan with employer match, ensuring that you have the support you need in both your professional and personal life.

In answering this question, focus on specific modules you've worked with and demonstrate your ability to customize them based on business needs. Highlight any challenges you faced and how you overcame them to enhance operational efficiency.

When discussing your troubleshooting experience, use the STAR method (Situation, Task, Action, Result) to explain a particular issue, how you identified the root cause, and the successful resolution strategy you implemented.

Discuss the ITIL processes you've worked with, such as Incident Management or Change Management. Explain their significance in streamlining operations and enhancing service delivery. Provide examples of how you've implemented or improved these processes through ServiceNow.

Express your commitment to continuous learning by mentioning resources like ServiceNow community forums, webinars, and training sessions. Share how these resources help you integrate new features into your work and enhance the ServiceNow instance.

Specificity counts here—mention the systems you’ve integrated and the methods used (e.g., APIs, web services). Be prepared to discuss the benefits these integrations brought to operational workflows and data accuracy.

Outline the procedures you follow to assess ServiceNow's performance, such as monitoring performance metrics, user activity logging, and identifying bottlenecks. Explain how these health checks contribute to overall system reliability.

Discuss your approach to user training, emphasizing the importance of tailored training sessions based on user roles. Share any methods you’ve employed, such as creating documentation or conducting hands-on sessions.

Talk about your experience with building automations within ServiceNow and how they impact efficiency. Give specific examples of automation you've implemented and any metrics showing the improvements achieved.

If applicable, share details about any upgrades you’ve managed or participated in. Discuss the planning, execution, and post-upgrade evaluation phases, emphasizing your contribution to a smooth transition.

Your answer should reflect your understanding of the role's challenges. Emphasize problem-solving skills, the importance of effective communication, and a strong grasp of technical knowledge, all of which are crucial for success in this position.