Principal Strategic Customer Engagement Program Manager
Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
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About the Team
It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun.The Strategic Customer Engagement team helps the Product organization drive ongoing commercial success for oCFO by ensuring strategic customers derive long term value from their Workday investment.
About the Role
Workday is looking for a Principal Program Manager to join Strategic Customer Engagement within the oCFO Product team focused on the Spend Management pillar. This role is focused on creating bi-directional collaboration between the Product team and our customers. You will develop, evolve and maintain customer programs that support both our strategic customer base and broader financial customer base.
The Strategic Customer Engagement (SCE) Program Manager is a key role on the product team that reports, analyzes and communicates customer satisfaction, health and trends to the broader Financials Product team and leadership team. Additionally, the SCE Program Manager is a champion for our customers - deep knowledge of both the Workday Spend Management Suite and Workday Deployment methodology will help the ideal candidate be successful.
If you love to collaborate across various teams, continuously learn and challenge yourself, work on initiatives that directly impact customer satisfaction, collaborate with Product teammates to drive process efficiency and work with customers this role is for you!
What You Will Do
Partner with Product Leadership, Product Adoption & Optimization (PAO), Customer Experience, and Services to monitor and support deployments of strategic customers identified by the executive leadership team
Assist in leading formal customer partnership programs, including our executive Workday Spend Product Advisory Council
Partner with Services, Customer Success, Services Enablement and other teams around customer escalations.
Act as liaison between product and other internal teams to review customer issues to discover additional details that will help product & other teams determine appropriate solutions.
Collaborate with Product workmates and P&T Operations to develop, evolve, and maintain customer programs that influence product interactions with customers
Collaborate with internal stakeholders to create bi-directional communication across the Product organization and other internal teams (Customer Success, Strategy, Marketing, GTM, Sales, Community & more)
Champion the products externally with customers and constructively challenge their thinking to enable success with Workday’s products
Develop reports and resources to provide visibility to the products organization on the Customer health, satisfaction, collaboration and engagement
Be a passionate voice of the customer internally for the product organization
About You
Basic Qualifications
5+ years Workday Spend Management experience - deep understanding of the Spend Management Suite, including WSS, Spend Management and Expenses
Proficient with Workday oCFO Products and willingness to learn other oCFO Products (eg Evisort, Reporting, etc). Experience in Workday Deployment Methodology is a foundational skill set.
Previous deployment experience either as a Consultant or Customer SME
Executive Presence and Credible Influence
Other Qualifications
Extensive familiarity with Workday oCFO or enterprise software (Workday specific experience highly preferred) and Workday Deployment methodology
BA / BS / BE degree or higher, Accounting/Finance background or P2P/Supply Chain Experience preferred
Strong problem solving, priority setting, facilitation, multi-tasking, analytical, and team-working skills including communication and relationship building
An enthusiastic team player with a positive mindset and Workday Champion who is passionate about Workday Financials and believe in our product strategy and vision
Proven track record of successful program management including experience in software deployments/projects
Customer Advocate- passionate about our customer experience both within the Financials suite and throughout their entire life cycle (Sales, Deployment, Post Go-Live) to help drive the customer to become our sales references of tomorrow.
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.
Primary Location: USA.GA.Atlanta
The application deadline for this role is the same as the posting end date stated as below:
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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At Workday, we believe that great work starts with great people. We're excited to announce the opening of a Principal Strategic Customer Engagement Program Manager position within our Atlanta office. In this role, you'll play a crucial part in our Strategic Customer Engagement team, bridging gaps between our innovative Product team and our valued customers, especially in the Spend Management sector. You will engage closely with Product Leadership, Customer Success, and other teams to ensure long-term customer satisfaction and success. Bringing your expertise in Workday Spend Management, you’ll lead customer programs that promote collaboration and leverage insights from customer health trends. Your strong background will empower you to advocate for our customers internally and guide product enhancements based on their feedback. Furthermore, you'll help us maintain an ongoing dialogue with strategic clients, facilitating invaluable partnerships and enabling them to optimize their investment in Workday. If you're passionate about elevating customer experiences and thrive in a dynamic, team-oriented environment, you're exactly who we want on our team. Join us and help make every workday brighter for our customers by leading meaningful engagements and collaborations. Let's transform together in the next phase of our growth journey at Workday. We're excited to see the contributions you’ll bring!
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Workday brings finance, HR, and planning into one system, making it possible for enterprises of all sizes to shed their disparate systems and build better businesses. We serve over 7,900 of the world’s largest companies, educational institutions, ...
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