Frontline Sales Manager - Grand Desert

As a Frontline Sales Manager at Travel + Leisure Co., your primary responsibilities include achieving defined sales targets, overseeing personnel selection and development, and ensuring high customer satisfaction. You will effectively deliver sales targets, maintain professionalism, conduct daily sales meetings, train and evaluate your sales team, and even recruit future sales associates. You'll play a crucial role in group sales presentations and continuously uphold the company's ethical standards.

To apply for the Frontline Sales Manager position at Grand Desert, you should have 1-3 years of Club Wyndham sales experience and must possess or be able to obtain a Nevada real estate license or timeshare license (TSA). Preferred qualifications include experience in managing sales teams and a college degree, although a high school diploma or equivalent is required. A willingness to work weekends and holidays is essential as well.

At Travel + Leisure Co., Frontline Sales Managers benefit from initial and ongoing training facilitated in collaboration with the Site Trainer. You will be actively involved in evaluating and monitoring the performance goals of your direct reports, ensuring they receive constructive feedback and development opportunities. Continuous learning is part of our culture, and we encourage our managers to foster a supportive and educational environment for their teams.

The Frontline Sales Manager plays a pivotal role in maintaining high customer satisfaction at Travel + Leisure Co. by ensuring that the sales team delivers outstanding service and actively listens to customer needs. By leading through example, you will create a culture of professionalism and care, encouraging your team to exceed customer expectations while closing transactions. The ultimate goal is to enhance guest experiences and create lasting memories.

Frontline Sales Managers at Travel + Leisure Co. enjoy a comprehensive range of health and welfare benefits, including medical, dental, and vision coverage, flexible spending accounts, life and accident coverage, and disability benefits. Additionally, eligible associates can access paid time off, a 401k plan with employer match, paid volunteer time, and wellness programs, creating a supportive environment for personal and professional growth.

When answering this question, provide specific examples of your sales management experience, including the types of products or services you sold, the teams you managed, and successful strategies you implemented for achieving sales targets.

Discuss your approach to performance management, such as providing constructive feedback, setting achievable goals, offering additional resources or training, and how you would encourage motivation to turn their performance around.

Share specific motivational strategies you've employed in the past, such as setting up incentive programs, fostering a positive team culture, celebrating achievements, and how you regularly communicate with your team to keep them engaged.

Explain your methods for ensuring compliance, which may include conducting training sessions, regularly reviewing policies with your team, and encouraging open communication to address any uncertainties regarding ethical sales practices.

Discuss effective closing techniques you prefer, such as identifying buyer signals, tailoring your pitch to address customer needs, and your plan for following up with potential clients to secure the sale.

Share your training process, including how you assess the learning needs of new hires, develop training materials, and monitor their progress while providing ongoing support to ensure their success.

Use this opportunity to detail a specific sales campaign you spearheaded, including your objectives, strategies used, team involvement, and the overall results achieved.

Discuss the importance of customer feedback in your sales strategy, emphasizing your approach to gathering and analyzing this information to continuously improve sales processes and customer satisfaction.

Explain your techniques for addressing objections, such as staying calm, listening actively to the customer’s concerns, and using persuasive communication to guide them toward a solution.

Share your motivation for wanting to work at Travel + Leisure Co., focusing on your passion for the travel industry, admiration for the company’s mission, and how your experience and goals align with the role.