Legal Operations Manager

As a Legal Operations Manager at Xero, your main responsibilities will include managing legal transformation projects, implementing and supporting legal technology systems, developing knowledge management processes, and ensuring effective financial management within the legal team. You’ll also focus on driving AI adoption and tracking progress in alignment with our legal team objectives.

Xero seeks candidates with strong project management experience, ideally 5+ years, and a background in legal operations, business consulting, or technology transformation. Familiarity with tools like Google Workspace, Asana, and Slack will be beneficial. Technical expertise in methodologies like SAFE, Lean Six Sigma, or Change Management is also preferred.

At Xero, we value career development and offer various opportunities for growth. As a Legal Operations Manager, you’ll have access to training programs, flexible working arrangements, and resources that enable you to enhance your skills. Our inclusive culture also empowers diverse voices, contributing to your professional journey.

Success for a Legal Operations Manager at Xero involves the successful delivery of departmental objectives, seamless implementation of legal technologies, high user satisfaction, and effective financial management. Furthermore, increasing adoption of AI tools and successful project management of complex legal matters is crucial.

Xero offers a wide range of benefits for its employees, including generous paid leave, health and life insurance, employee assistance programs, and a strong focus on mental and physical well-being. Additionally, you will be part of a collaborative culture that promotes diversity and inclusion.

When addressing this question, highlight specific projects you have managed, focusing on the methodologies you used, the teams you collaborated with, and how you ensured timely delivery of objectives. Mention any particular challenges you overcame and how they prepared you for a role at Xero.

Explain your process in assessing organizational needs, evaluating tech solutions, and ensuring user adoption. Emphasize your ability to train team members and how you’ve ingrained tech tools into daily workflows, enhancing efficiency and collaboration.

Discuss your experience in setting budgets, tracking expenses, and analyzing financial reports. Provide examples of how you maintained financial oversight while still supporting operational goals, ensuring optimal use of resources.

Share a specific example where you facilitated a tech rollout, detailing how you engaged stakeholders, addressed resistance, and monitored technology usage post-implementation. Highlight the positive outcomes achieved and any metrics that reflect success.

Discuss your past experiences in developing or managing knowledge management systems, specifically the tools used, processes created, and how this improved operational efficiencies or team collaboration within a legal setting.

Explain your approach to prioritization, such as assessing project impact, resource availability, and aligning projects with business objectives. Provide examples of past experiences that demonstrate your ability to balance priorities and deliver on commitments.

Emphasize the importance of clear communication and collaboration within the legal department and with external stakeholders. Provide specific examples of how your communication style has facilitated teamwork and successfully delivered projects.

Discuss metrics such as project completion rates, user satisfaction scores regarding legal tech, compliance adherence, and budget variance. Explain how these indicators help drive continuous improvement in legal operations performance.

Select an example that showcases your project management skills, detailing the challenges faced, your problem-solving strategies, and how you ensured the matter remained aligned with legal and business objectives.

Discuss your engagement with industry publications, webinars, networking groups, or continuing education. Highlight your proactive approach to keeping up-to-date with legal technology advancements that can benefit Xero.