Loyalty Sales Consultant - Work From Home

As a Loyalty Sales Consultant at Accor, your primary responsibility is to connect with recent guests over the phone, inviting them to enjoy a complimentary night at our hotels. You will utilize sales techniques specific to the Accor Plus program to assess customer needs and successfully encourage them to sign up for membership, which grants them exclusive discounts on bookings and dining. This role includes making outbound calls, following up on leads, and seeking referrals from satisfied customers.

To be considered for the Loyalty Sales Consultant position at Accor, you must be outgoing and comfortable with making outbound calls. A passion for sales is essential along with a readiness to connect with customers. While experience in sales or customer service can be beneficial, enthusiasm for engaging in a friendly conversation and a desire to meet achievable targets are key qualifications that we look for.

Yes, when you join Accor as a Loyalty Sales Consultant, you will benefit from a comprehensive paid, in-person training program held in Parramatta for one week starting from April 28th. During this training, you will learn essential sales techniques and get familiarized with the products and services we offer, ensuring you are well-prepared to excel in your new role.

The working hours as a Loyalty Sales Consultant at Accor provide great flexibility, with a commitment of 20 hours per week. Shifts are available Monday through Friday from 8:30 AM to 5 PM, allowing you to balance work with other commitments. You'll work predominately from home, only required to attend the office in Parramatta for training and one monthly connection day post-training.

Accor offers a variety of benefits for Loyalty Sales Consultants. You will receive outstanding training, uncapped cash commissions, sales bonuses, and employee discounts on Accor properties. Being part of a recognizably excellent employer means you'll also enjoy ongoing support from management, mentoring, and a great work-life balance with the advantage of working from home.

In preparing to answer this question, think of specific elements of sales that excite you, such as achieving targets, connecting with customers, and the satisfaction of helping guests find deals that enhance their travel experiences. Tailor your answer to reflect how the opportunity at Accor aligns with your passion for sales.

Addressing objections is a critical skill for a Loyalty Sales Consultant. Share a structured approach: listen to the customer's concern, empathize with their perspective, and provide clear, reassuring responses that highlight the benefits of the Loyalty Member Program. Practicing common objections can help build your confidence.

In your response, outline any previous experience you have with making sales calls, emphasizing your communication skills, how you engage customers, and any notable successes. If you lack specific experience, discuss relevant skills such as active listening, building rapport, and working toward goals under pressure.

Communicating effectively is essential when building rapport. Describe how you would begin by asking open-ended questions to understand their needs, actively listen to their responses, and share relevant information that showcases genuine interest in their travel experiences and preferences.

In your answer, discuss your understanding of the Accor Plus program, its offerings, and the value proposition it provides members, such as exclusive discounts, free stays, and unique experiences across Accor properties. Showing you've researched the program will demonstrate your enthusiasm for the role.

Share a systematic approach to prioritizing: organizing your calls by lead quality, preparing your pitch ahead of time, and keeping track of follow-ups. Emphasize the importance of staying organized to maximize productivity in the role of a Loyalty Sales Consultant.

When recounting a successful sales interaction, illustrate a specific scenario focusing on the customer’s needs, the approach you took, and the outcome. Highlight your ability to listen, respond, and close the sale, showcasing your aptitude for the Loyalty Sales Consultant position.

Discuss goal-setting techniques, such as breaking larger targets into manageable daily or weekly objectives. Share your methods for self-motivation, utilizing tools for tracking progress, and adjusting your strategy based on what works best in your interactions with customers.

Express your willingness and readiness to make cold calls, focusing on your understanding that consistent practice leads to success. Elaborate on techniques that ease nerves, such as preparing scripts, practicing with peers, or role-playing scenarios to build confidence.

Articulate your admiration for Accor as one of the best employers in Australia and your enthusiasm for their expansive presence in the hospitality industry. Connect your personal values and career goals with what Accor stands for, emphasizing your eagerness to contribute to their mission through the Loyalty Sales Consultant role.