Senior Food & Beverage Manager

As a Senior Food & Beverage Manager at Accor, your main responsibilities revolve around providing exceptional service and managing your team at The Plaza's Palm Court. You'll lead the team in delivering engaging service, manage guest feedback swiftly and professionally, and ensure adherence to service standards. You will also handle recruiting and training new colleagues while balancing operational and administrative tasks to ensure a seamless experience for guests.

To qualify for the Senior Food & Beverage Manager position at Accor, you need at least 2 years of previous food and beverage leadership experience, particularly in a union environment. Experience with point of sale systems and proficiency in Microsoft Windows applications are essential. A university or college degree in a related discipline is preferred, alongside strong communication, organization, and problem-solving skills.

Accor is dedicated to your growth and success as a Senior Food & Beverage Manager. The company emphasizes continuous learning and personal growth, providing numerous training opportunities and resources to enhance your leadership skills. At Accor, you'll have access to mentorship and career advancement programs, allowing you to explore various pathways within the company and further develop your hospitality career.

As a Senior Food & Beverage Manager at Accor, you can expect a lively and thriving work environment at The Plaza. This historic hotel, located in the heart of New York City, offers a fast-paced and dynamic atmosphere where collaboration is key. You'll work closely with a dedicated team, tackling challenges together and celebrating your successes in creating memorable experiences for guests.

The salary range for a Senior Food & Beverage Manager at Accor typically falls between $85,000 and $90,000 per annum, depending on your experience and qualifications. This competitive salary reflects the importance of this role within the organization and the quality of service expected at The Plaza, ensuring that you are rewarded for your dedication and expertise in hospitality.

When answering this question, highlight specific instances where you successfully managed a team, focusing on your leadership style, how you motivated your team, and any challenges you faced. Use examples that demonstrate your ability to improve service standards and foster a collaborative environment, aligning with Accor's values.

Discuss your approach to handling complaints with professionalism and empathy. Emphasize the importance of active listening, using a calm demeanor to address concerns, and taking swift action to resolve issues. Share specific strategies you’ve used in the past to ensure guest satisfaction while adhering to company policies.

Highlight your experience with marketing promotions, strategic pricing, and collaboration with culinary teams to create appealing menus. Discuss any analytics or reporting you’ve utilized to track sales performance and make necessary adjustments based on guest preferences and seasonal trends.

Share your knowledge of safety and sanitation regulations and highlight past experiences in training staff on these protocols. Discuss how you monitor compliance regularly and maintain high standards in food handling and preparation, ensuring guest safety and satisfaction.

Discuss a specific training program you designed or enhanced, focusing on the results achieved. Highlight how the program improved team performance, service quality, and guest satisfaction. Explain your training techniques and how you tailored the program to meet the needs of your team.

Talk about the key performance indicators (KPIs) you prioritize, such as guest satisfaction scores, average check amounts, and employee training completion rates. Explain how you use these indicators to evaluate performance and make informed decisions for the food and beverage department.

Describe your process for menu creation, including research on current food trends and guest preferences. Emphasize the importance of collaboration with culinary teams and how you can incorporate seasonal ingredients to enhance menu variety and appeal, particularly in a prestigious location like The Plaza.

Explain your approach to cost management, including inventory control and budget oversight. Emphasize your understanding of balancing quality service and cost efficiency, and provide examples of initiatives that helped reduce expenses without compromising guest experience at previous roles.

Discuss various techniques you employ to keep the team motivated, such as recognizing achievements, providing continual training opportunities, and fostering open communication. Provide examples of how these approaches led to improved team morale and performance in previous positions.

Express your enthusiasm for Accor's commitment to excellence in hospitality and how you resonate with their values. Highlight your passion for providing exceptional guest experiences and your desire to contribute to a historic landmark like The Plaza. Share specific aspects of the role that appeal to you personally and professionally.