HR Support Coordinator

The HR Support Coordinator at Adtalem Global Education plays a vital role in managing the administrative aspects of the HR Centers of Excellence. This position involves handling the new hire process which includes generating offer letters, managing I-9 administration, and facilitating onboarding procedures. Additionally, the coordinator provides operational support across benefits, payroll, and employee relations, ensuring a smooth transition for new hires and supporting existing employees.

To be considered for the HR Support Coordinator role at Adtalem Global Education, candidates typically need a Bachelor's Degree in human resources or a related field, along with at least one year of experience in Talent Acquisition or HR. Strong skills in organization, time management, customer service, and proficiency in MS Office applications are also vital for success in this position.

The HR Support Coordinator at Adtalem Global Education will thrive in a collaborative, hybrid work environment. Starting in Q1 2025, employees will work four days in-office, promoting teamwork and communication while also providing flexibility with remote work. This setup is designed to foster creativity, innovation, and strong relationships among team members.

The HR Support Coordinator plays an essential role in the onboarding process at Adtalem Global Education by overseeing logistics, generating offer letters, and ensuring compliance with I-9 requirements. They act as a point of contact for new hires, working to resolve any technical issues and facilitating a smooth onboarding experience that supports employee engagement and retention.

Adtalem Global Education provides a comprehensive benefits package for its HR Support Coordinator role, including health, dental, vision, and life insurance. Other offerings include a 401k retirement program with a 6% employer match, 15 paid vacation days each year, and 12 paid holidays along with 2 floating holidays. Candidates can find more about these benefits on Adtalem's careers page.

In the role of HR Support Coordinator, effective time management is crucial. One effective strategy is to create daily lists that categorize tasks based on urgency and importance. Tools like calendars and project management apps can help keep track of deadlines and appointments. Providing examples of past experiences where you successfully managed multiple responsibilities can also demonstrate your capability in a dynamic environment.

When discussing your experience, think about how you've previously facilitated onboarding activities. Talk about any specific tasks you were responsible for, such as preparing onboarding documents, coordinating with various departments, or handling I-9 administration. Emphasize your attention to detail and ability to create a welcoming environment for new hires, which is key in the HR Support Coordinator role.

When addressing challenges in HR, provide an example that highlights problem-solving skills. Perhaps you encountered issues with data integrity in HR systems or faced communication barriers during onboarding. Describe the steps you took to address these challenges and how you ultimately improved the process, showcasing your adaptability and resourcefulness.

Confidentiality is paramount in HR. When answering this question, discuss the importance of compliance with policies and ethical standards. Talk about the practices you follow, such as secure file management, utilizing password-protected systems, and ensuring discretion when discussing sensitive topics. Demonstrating your understanding of confidentiality is essential for the HR Support Coordinator role.

Discuss your proficiency with HR systems, mentioning specific platforms or tools you've used. Explain how you've gained experience handling data, whether through reports, maintaining employee records, or using HR databases. If you’ve completed relevant trainings or certifications, be sure to mention those, as they reflect your commitment to HR technology.

Handling employee inquiries requires good communication and organizational skills. Describe your approach to actively listening, understanding the inquiry, and finding solutions or directing employees to the right resources. Mention any tools or systems you use to track inquiries to ensure they are resolved promptly and accurately.

As an HR professional, it's crucial to stay informed about best practices and changes in employment law. Discuss resources you utilize, such as HR networks, professional organizations, webinars, and podcasts. Mentioning relevant certifications or ongoing education reflects your commitment to professional growth and keeping abreast of industry trends.

When explaining your experience with reporting, mention the types of reports you've generated, including new hire reports, payroll summaries, or employee metrics. Detail your familiarity with data analysis tools and how you've used analytics to inform HR strategies or improve processes. Provide examples where your reporting helped drive decision-making in your past roles.

This is your opportunity to express your enthusiasm for Adtalem’s mission in education and healthcare. Reflect on how the company’s values align with your career aspirations and how you believe you can contribute to their initiatives. Additionally, mentioning the hybrid work model and collaborative environment might showcase your interest in workplace culture.

Encourage candidates to reflect on the qualities that align with the HR Support Coordinator role, such as strong communication skills, attention to detail, and ability to handle confidential information. They should provide examples of how these qualities have helped them succeed in similar roles, which demonstrates their suitability for the position.