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Direct Sales Agent Specialist (2831)

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. 

Job Description

The Direct Sales Agent Specialist is responsible for the profitable growth and attainment of business goals by driving new business sales, and understanding customers’ needs to build rapport and trust. This position drives sales, and builds and retains their book of business within the market / retail location. This position is responsible for attracting and generating new customers and cross-selling existing customers, in support of our product offerings including but not limited to Auto, Life, Auto Club, and Roadside Assistance. This role sells to walk-in customers, markets products outside of the office via marketing calls and in-person visits creating community relationships to promote continued growth, and assists customers in the office.

Key Responsibilities:     

  • Successfully closes sales of insurance and ancillary products.
  • Meets and exceeds sales goals through new product sales, cross sell / retention of customers.
  • Leverages community contacts (natural market) to continually build a sales pipeline, as well as an active physical presence in your own community to build multiple centers of influence/referral sources (car dealerships, local events, community organizations, etc.).
  • Initiate outbound calling to established target customer base for Product offerings.
  • Monitors key competitors in the local market area and makes suggestions on initiatives that could improve the company’s position in the marketplace.
  • Works with Direct Sales Leadership to plan, implement, and manage marketing and sales processes to achieve production and growth goals.
  • Delivers optimal results within appropriate metrics, including quality, quantity, timeliness, productivity, customer satisfaction and financial performance, including compliance with all rules, procedures, and standards consistent with the manager’s supervision.
  • Understands, promotes, and remains current on company underwriting guidelines, announcements, and memos related to changes in company policies and procedures.
  • Receives customer payments, issues receipt and verifies reports of receipts for cash drawers.

Experience

  • 0-2 years’ experience (Preferred)
  • P&C licensing (Preferred) or must attain required licensure within 90 days of joining the company.

#LI-RR1

Compensation

Compensation: $17.00 hourly base + monthly performance-based incentive.

At National General, great things happen when our people work together. That’s why when you join our team, we make sure it isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

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Average salary estimate

$35360 / YEARLY (est.)
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$35360K
$35360K

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What You Should Know About Direct Sales Agent Specialist (2831), Allstate

As a Direct Sales Agent Specialist at National General, you’ll be at the forefront of our innovative drive to meet our customers' ever-evolving needs. Imagine a role where your passion for sales intersects with the satisfaction of helping clients find the right insurance solutions! You will be responsible for building and nurturing lasting relationships, ensuring a prosperous book of business, and truly making a difference in your local community. Your daily tasks will involve driving new business sales while also understanding customers' needs to foster trust and reliability. Think about how exhilarating it is to meet and exceed sales goals by effectively cross-selling a range of our product offerings like Auto and Life insurance, not to mention our unique ancillary products! You’ll get to work with walk-in clients, execute targeted marketing calls, and create valuable community rapport, all while being part of a supportive team that values your contributions. You'll not only close sales but also collaborate with leadership to fine-tune marketing strategies and keep tabs on market competitors, making suggestions that could elevate our standing among other players in the industry. Every customer interaction is an opportunity for you to thrive and showcase your talents in a flexible environment that values connection and inclusivity. At National General, we see you not just as a Direct Sales Agent Specialist but as an integral part of a movement towards greater customer satisfaction and community involvement. Join us to take your career to the next level!

Frequently Asked Questions (FAQs) for Direct Sales Agent Specialist (2831) Role at Allstate
What are the responsibilities of a Direct Sales Agent Specialist at National General?

As a Direct Sales Agent Specialist at National General, your primary responsibilities include driving new business sales, maintaining and growing your book of business, and building strong customer relationships. You'll market our insurance products, such as Auto and Life insurance, to walk-in customers and through outreach efforts like marketing calls and community engagements. Additionally, you will monitor local market competition and collaborate with leadership on marketing and sales strategies.

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What qualifications do I need to become a Direct Sales Agent Specialist at National General?

To be considered for the Direct Sales Agent Specialist position at National General, ideally, you should have 0-2 years of experience in a sales role, particularly in insurance. While it's preferred to have a Property and Casualty (P&C) license, you must attain the required licensure within 90 days of joining the company. A passion for sales and customer service is vital for thriving in this role.

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What kind of career growth can I expect as a Direct Sales Agent Specialist at National General?

At National General, we prioritize the professional development of our team members. As a Direct Sales Agent Specialist, your career can progress as you meet and exceed your sales goals. You may have opportunities to advance into leadership positions in sales or other areas within the company, enhancing your skills and contributions while receiving recognition for your efforts.

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What kind of training will I receive as a Direct Sales Agent Specialist at National General?

When you join National General as a Direct Sales Agent Specialist, you can expect comprehensive training that covers our insurance products, sales strategies, and customer relationship management. Our training is designed to equip you with the tools and knowledge needed to excel in your role and meet our company's high standards of performance.

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What kind of work environment can I expect at National General as a Direct Sales Agent Specialist?

At National General, you’ll find a work environment that is collaborative, inclusive, and supportive. We encourage open communication and teamwork, which is reflected in our diverse award-winning workplace culture. As a Direct Sales Agent Specialist, you can expect a flexible environment that embraces connection and belonging, making it more than just a job.

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Common Interview Questions for Direct Sales Agent Specialist (2831)
Can you describe your sales experience relevant to the Direct Sales Agent Specialist position?

When answering this question, focus on specific sales experiences where you successfully met or exceeded targets. Highlight any relevant skills related to relationship-building and cross-selling, as those traits are vital for a Direct Sales Agent Specialist at National General.

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How do you handle customer objections during the sales process?

Discuss your approach to objection handling, emphasizing active listening and empathy. Mention techniques such as asking open-ended questions to understand the customer's concerns better and providing tailored solutions that address these objections, showcasing your customer-centric approach.

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What strategies would you use to build a rapport with clients?

In your response, share strategies like personalizing interactions, remembering details about customers, and following up regularly to strengthen relationships. Emphasize the importance of trust and transparency in building lasting connections with clients as a Direct Sales Agent Specialist.

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What do you know about National General and our product offerings?

Research National General’s insurance products prior to the interview. Mention your knowledge of their offerings like Auto, Life insurance, and additional niche products, and relate this understanding to their customer bases and community engagement strategies that you might leverage as a Direct Sales Agent Specialist.

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How do you prioritize your sales activities when managing multiple customer accounts?

Clarify your method for prioritizing tasks, such as using a CRM tool to track interactions and schedule follow-ups. You can also discuss setting short-term and long-term goals for your accounts, ensuring that you allocate time effectively to optimize customer engagement as a Direct Sales Agent Specialist.

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What motivates you to succeed in sales?

Share personal motivators such as achieving targets, earning incentives, or the joy of helping clients find the right solutions to their needs. As a Direct Sales Agent Specialist, discussing how your drive aligns with company goals helps create a strong impression.

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How would you contribute to the team culture at National General?

Express your enthusiasm for teamwork and collaboration. You might mention your willingness to share insights, support colleagues, and participate in team-building activities, showcasing your commitment to fostering a positive workplace as a Direct Sales Agent Specialist.

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Can you provide an example of how you successfully closed a sale?

Prepare a brief anecdote demonstrating your sales techniques that led to closing a deal. Emphasize your communication skills, how you addressed the customer's needs, and the steps you took to guide them through the decision-making process, relevant to the Direct Sales Agent Specialist role.

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What do you believe distinguishes you from other candidates for this role?

Highlight your unique experiences, sales achievements, and interpersonal skills that are particularly relevant for a Direct Sales Agent Specialist. Relate these attributes to how they will benefit your role at National General, making you a valuable addition to the team.

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How would you keep up with the insurance industry's trends and competitors?

Discuss your commitment to continuous learning and staying informed about industry trends. You could mention utilizing industry-related publications, attending trade shows, or networking with peers to enhance your knowledge and maintain a competitive edge as a Direct Sales Agent Specialist.

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We are the Good Hands: We help customers realize their hopes and dreams by providing the best products and services to protect them from life's uncertainties and prepare them for the future.

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March 30, 2025

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