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Maintenance Technician

About Maintenance at Amazon:

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. Reliability & Maintenance Engineering (RME) are the business partners that work tirelessly behind the scenes to make it all happen. We drive continuous improvement, and maintain all of the Robotics and Material Handling Equipment (MHE) to ensure our customers are met with the Amazon smile. Come join us on our journey!

About the Role:

As a Mechatronics & Robotics Technician, you will use your skills to support the Operations Maintenance team in repairing and maintaining material handling equipment and pneumatic systems throughout the building. You will have the opportunity to install, maintain and repair automated packaging and distribution equipment. In addition to developing your skills, you will mentor junior technicians to grow in their roles.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there is more: We provide lightweight fire-resistant daily wear and composite toe safety shoes for your safety!

Here is what you can expect with the Reliability & Maintenance Engineering (RME) selection process for Mechatronics & Robotics Technicians: (Timeframe: Approximately 30-days)

Step 1: Congratulations! You successfully submitted your application!

Step 2: Amazon Recruiting will review your application and invite the most qualified candidate to complete a pre-employment assessment.

Step 3: If you meet the role qualifications, you will receive an invitation from Amazon Recruiting (do-not-reply@criteriacorp.com) to begin your Criteria assessment. You have 5 days to complete.

Step 4: Once you successfully meet the pre-employment assessment requirements, you will be invited to complete a video interview. Your video interview invitation will be from HireVue (interviews@hirevue.com) and you will have 7 days to record your interview.

Step 5: Your video interview will be reviewed by the Amazon Hiring Team and you will be notified of next steps via email within 5 business days.

Key job responsibilities
Responsibilities include, but are not limited to
• Promote a safe working environment by following all safety procedures
• Complete preventative maintenance routines with proper documentation
• Troubleshoot electrical and mechanical problems related to all Material Handling Equipment (MHE), which includes belts, motors, photo-eyes, relays, and more
• Maintain a positive working relationship across all of the Amazon Operations facility
• Track and store department inventory
• Move up to 49lbs as well as stand and walk during shifts lasting up to 12 hours, with or without reasonable accommodation

Please note that while we strive to accommodate employees' preferences for shift assignments, due to operational requirements and scheduling constraints, we cannot guarantee a specific shift assignment.

The following are typical shifts in the Mechatronics & Robotics Technician role:

Front Half Day Shift:
Schedule: 4 days on, 3 days off. The days can be set according to your operational needs, a common pattern is working Sunday to Wednesday.
Hours: Typically, this shift might start in the morning and end in the late afternoon. For a 10-hour shift, this could be 6:00 AM to 4:30 PM, with a half-hour break included.

Back Half Day Shift:
Schedule: 4 days on, 3 days off. Often, this shift could be Wednesday to Saturday to complement the Front Half Day Shift.
Hours: Like the Front Half Day shift, this shift would also occur during daytime hours. Depending on your downtime windows, a typical schedule might be from 7:00 AM to 5:30 PM, with a half-hour break.

Front Half Night Shift:
Schedule: 4 days on, 3 days off. The days can be arranged as per your needs, such as Sunday to Wednesday.
Hours: This shift would occur during the night. For example, it could run from 6:00 PM to 4:30 AM, with a half-hour break.

Back Half Night Shift:
Schedule: 4 days on, 3 days off. To complement the Front Half Night Shift, this might run from Wednesday to Saturday.
Hours: Like the Front Half Night shift, this shift would take place during the night. Depending on your downtime windows, a typical schedule might be from 7:00 PM to 5:30 AM, with a half-hour break.

At Amazon, we continuously strive to make sure our opportunities are open to all. We treat all job applications equally, and are always delighted to welcome a new Amazonian. Apply to join our close-knit team and your Amazon RME adventure will begin from day one. Where it goes and what it looks like is up to you!

BASIC QUALIFICATIONS

- 1+ years of Microsoft Office products and applications experience
- High school or equivalent diploma
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- 2+ years of experience conducting quality predictive and preventative maintenance procedures
- 2+ years of experience in the repair of material handling equipment (MHE), automated conveyor systems, or related mechanical/controls equipment
- 2+ years of blueprint and electrical schematic reading knowledge
- 2+ years of experience demonstrating Safety Standards
- 1+ years of experience in troubleshooting and diagnostics of MHE systems

PREFERRED QUALIFICATIONS

- Able to troubleshoot basic input and output function of building operations
- Experience with a Computerized Maintenance Management System (CMMS)
- Continuous improvement mindset
- Willingness to learn and grow within Amazon RME
- Experience with MHE safety standards in accordance with Original Equipment Manufacturer (OEM) and Safety standards
- Associates or higher degree from a vocational school or college with a focus in the Mechanical or Electrical field
- 2+ years apprenticeship or equivalent experience in the Mechanical or Electrical field
- 2+ of experience working with Programmable Logic Controller (PLC) based controls systems
- 2+ year of knowledge with electrical and electronic principles
- Experience with robotic operation and maintenance

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Average salary estimate

$60000 / YEARLY (est.)
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$50000K
$70000K

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What You Should Know About Maintenance Technician, Amazon Stores

Looking for a Maintenance Technician role? Join Amazon's dynamic team in St Joseph County, IN, where operations is key to our success. As a Maintenance Technician, you'll play a pivotal role in supporting our Operations Maintenance team to ensure that all Material Handling Equipment (MHE) and robotic systems are running smoothly. You’ll be immersed in a high-energy environment, utilizing your expertise to repair and maintain the devices that help our teams deliver thousands of products worldwide. From troubleshooting electrical and mechanical issues to conducting preventative maintenance routines, this position is essential for keeping our operations efficient and safe. Plus, you won’t just be working on equipment; you’ll also have the opportunity to mentor junior technicians, sharing your knowledge and helping them grow. With Amazon, you’ll get competitive compensation, starting healthcare benefits on Day 1, a matching 401(k) plan, and generous parental leave. Safety is a priority, and we’ll even provide you with lightweight fire-resistant uniforms and composite toe safety shoes! We invite you to apply if you're ready to level up your career while contributing to a globally respected company that's making a mark in logistics and technology.

Frequently Asked Questions (FAQs) for Maintenance Technician Role at Amazon Stores
What are the primary responsibilities of the Maintenance Technician at Amazon?

As a Maintenance Technician at Amazon, your primary responsibilities include promoting a safe working environment, completing preventative maintenance routines, and troubleshooting electrical and mechanical problems related to Material Handling Equipment (MHE). You’ll also track department inventory and maintain positive working relationships across the facility.

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What qualifications do I need to apply for the Maintenance Technician role at Amazon?

To apply for the Maintenance Technician role at Amazon, you need at least a high school diploma or equivalent, 1+ years of Microsoft Office experience, and 2+ years of relevant experience in quality predictive and preventative maintenance procedures. Familiarity with blueprint reading, as well as experience in troubleshooting and diagnostics of MHE systems, is also crucial.

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What is the shift schedule like for a Maintenance Technician at Amazon?

The Maintenance Technician role at Amazon typically follows a flexible schedule, which can vary. Many technicians work 4 days on with 3 days off, and shifts may be day or night, with typical hours ranging from 6:00 AM to 4:30 PM for day shifts, and 6:00 PM to 4:30 AM for night shifts. Specific shift assignments may vary based on operational needs.

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How does Amazon support the career growth of Maintenance Technicians?

Amazon is committed to your professional growth as a Maintenance Technician. You will have opportunities for mentorship, as you'll be encouraged to mentor junior technicians. Additionally, you’ll be able to participate in continuous learning and gain exposure to various technologies in our operations.

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What safety protocols should a Maintenance Technician at Amazon be familiar with?

As a Maintenance Technician at Amazon, you should be well-versed in safety standards applicable to material handling equipment and workplace environments. You’ll need to demonstrate an understanding of safety protocols as it relates to preventing injuries and maintaining equipment in a safe working order, in accordance with manufacturer instructions and company policies.

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Common Interview Questions for Maintenance Technician
Can you explain your experience with Material Handling Equipment maintenance?

When discussing your experience with MHE maintenance, be specific about the types of equipment you've worked on, the routines you followed, and any challenges you faced regarding repairs. Highlight any processes or methodologies you used to ensure efficiency and safety during maintenance.

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How do you approach troubleshooting electrical issues?

To answer this effectively, describe your method of troubleshooting, starting from identifying symptoms to isolating problems. Mention the tools and resources you utilize and any relevant protocols that guide your troubleshooting processes.

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What is your experience with safety protocols in the workplace?

Discuss your understanding of safety standards, past training, and how you have implemented safety measures in previous roles. Provide examples of how you maintained safety during high-paced operations to prevent accidents.

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How do you prioritize tasks during busy operational hours?

Explain your time management strategies and how you assess the urgency of tasks. Provide an example of a situation where you successfully prioritized tasks to ensure that critical equipment stayed operational.

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Describe a difficult problem you encountered in maintenance and how you resolved it.

Offer a detailed example that highlights your critical thinking and problem-solving skills. Discuss the steps you took to identify the root cause and the successful outcome of your intervention.

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What tools or software are you familiar with in maintenance roles?

Mention specific tools you’ve used such as multimeters, PLC programming tools, and any Computerized Maintenance Management Systems (CMMS). Explain how these tools helped streamline your workflows.

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How have you mentored others in a technical setting?

Share your experiences with mentorship, providing specific examples of how you enjoyed helping others grow and learn in their technical roles. Highlight any positive outcomes from your mentorship.

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What do you know about Amazon’s commitment to diversity and inclusion?

Illustrate your understanding of Amazon's culture and initiatives towards fostering an inclusive workplace. Express why this alignment is important to you personally and in the workplace.

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How would you handle a disagreement with a coworker over safety procedures?

Articulate your approach to conflict resolution, emphasizing communication and collaboration. Describe a scenario where you navigated a disagreement while keeping safety as the top priority.

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Why do you want to work as a Maintenance Technician at Amazon?

Focus your answer on your alignment with Amazon’s values, your passion for technology and maintenance, and how you look forward to growing within a forward-thinking organization dedicated to continuous improvement.

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DATE POSTED
March 26, 2025

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