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Senior Reporting Analyst - Colleague Experience Group - job 1 of 4

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

  • Provide reporting support to the Sales and Marketing & TA&O Americas recruitment teams including the delivery of standard and ad hoc reporting requests
  • Work with various risk and compliance groups to provide data and reports that show adherence to our policy and processes to minimize company risk
  • Serve as a recruiting metrics subject matter expert where the integration and/or deployment of recruitment data is necessary
  • Use data to provide learning analytics and measure success of overall programs.
  • Design and create sophisticated PowerPoint presentations for various team members to be shared with senior stakeholders and business leaders
  • Design and deliver training on tools and systems for the recruitment community
  • Support Recruiter development from both an AXP onboarding and best practices perspective.
  • Assist with designing and facilitate team-based training programs and initiatives.
  • Build and leverage strong relationships with key stakeholders, both within CEG and across the Enterprise.
  • Develop a point of view of external landscape to inform project strategy and standard methodologies (research, data, industry benchmarks etc.).
  • Maintain recruitment platforms to ensure accuracy of materials and resources.
  • Collaborate with multiple groups across the talent COE and CEG to produce relevant content for our teams.
  • Experience with Taleo/Oracle Business Intelligence (OBI) is strongly preferred
  • Recruitment experience and/or training experience preferred.

Minimum Qualifications

    • Expert level with Excel and PowerPoint.
    • Strong critical thinking and ability.
    • Intellectual curiosity to find opportunities and solve problems.
    • Excellent written and verbal communication skills.
    • Passion for creating outstanding colleague and candidate experiences.

Salary Range: $55,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

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What You Should Know About Senior Reporting Analyst - Colleague Experience Group, American Express

Welcome to your next big opportunity as a Senior Reporting Analyst with the Colleague Experience Group at American Express in New York! Here, you’ll be part of a team that values collaboration, creativity, and a commitment to employee success. In this role, you’ll take charge of providing crucial reporting support to our Sales, Marketing, and TA&O Americas recruitment teams. This means you'll have the chance to deliver standard and ad hoc reporting requests that are not just numbers but meaningful insights. As a subject matter expert in recruiting metrics, your analytical skills will shine as you collaborate with risk and compliance groups to ensure we’re adhering to best practices. You’ll also design and create engaging PowerPoint presentations for our senior stakeholders, plus train the recruitment community on best practices and tools. Your love for data won’t go unnoticed, as you’ll use it to provide learning analytics and measure the success of our programs, helping us to continuously improve colleague and candidate experiences. Join us at American Express, together we’ll lead the way in transforming the world of recruitment through data-driven decision-making and exceptional teamwork!

Frequently Asked Questions (FAQs) for Senior Reporting Analyst - Colleague Experience Group Role at American Express
What are the primary responsibilities of a Senior Reporting Analyst at American Express?

As a Senior Reporting Analyst in the Colleague Experience Group at American Express, you will focus on supporting the Sales and Marketing & TA&O Americas recruitment teams. This involves delivering both standard and ad hoc reports, collaborating with compliance groups to ensure adherence to policies, and serving as a subject matter expert in recruiting metrics. You will also design PowerPoint presentations for senior stakeholders and develop training programs to enhance recruiter capabilities.

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What qualifications do I need to apply for the Senior Reporting Analyst position at American Express?

To be considered for the Senior Reporting Analyst role at American Express, you should possess expert-level knowledge of Excel and PowerPoint, alongside strong critical thinking abilities. Previous recruitment experience is preferred, along with the ability to communicate effectively in both written and verbal formats. A passion for improving colleague and candidate experiences is also essential.

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What is the expected salary range for a Senior Reporting Analyst at American Express?

The salary range for the Senior Reporting Analyst position at American Express is between $55,000 and $110,000 annually, complemented by bonus opportunities and an extensive range of benefits supporting overall well-being.

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How does American Express support its colleagues in their professional development?

American Express is committed to the professional development of its colleagues. For Senior Reporting Analysts, this includes career development opportunities, access to comprehensive training sessions, and a supportive environment that fosters growth through mentorship and building strong collaborative relationships.

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What benefits can I expect as a Senior Reporting Analyst at American Express?

As a Senior Reporting Analyst at American Express, you will enjoy competitive base salaries, bonus incentives, a robust retirement savings plan with a company match, along with comprehensive medical, dental, and vision benefits. Furthermore, you'll have access to well-being programs, flexible working models, and a generous paid parental leave policy.

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Common Interview Questions for Senior Reporting Analyst - Colleague Experience Group
Can you describe your experience with recruitment metrics and how you've used them in past roles?

When answering this question, highlight specific metrics you have analyzed and the impact they had on recruiting strategies. Focus on tools you've used, like Taleo or OBI, and explain how you utilized data to support recruitment efforts or improve candidate experience.

Join Rise to see the full answer
How do you ensure that your reports are accurate and meaningful for stakeholders?

Discuss your approach to quality assurance in report generation, such as double-checking data sources and collaborating with team members to validate findings. Emphasize the importance of understanding stakeholders’ needs to tailor reports that provide actionable insights.

Join Rise to see the full answer
What strategies do you use to communicate complex data insights to non-technical stakeholders?

Mention your skills in data visualization and simplifying complex information. Provide examples of how you've successfully presented data in formats such as PowerPoint or spoken presentations that resonate with a non-technical audience.

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Describe a time you identified a problem using data analysis. What steps did you take?

Outline a specific situation where your analytical skills led to resolving an issue. Discuss the frameworks or data tools you applied, the insights gleaned, and how your recommendations directly influenced positive outcomes.

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How do you stay updated on the latest trends in recruitment and reporting?

Share your commitment to continuous learning, such as attending industry webinars, following key thought leaders in HR, or participating in relevant workshops. Explain how this knowledge has benefited your previous roles.

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What role do you believe analytics play in enhancing the candidate experience?

Explain how analytics can reveal trends in candidate feedback, streamline recruitment processes, and ultimately create a more personalized experience. Use examples from your past work where you utilized analytics to drive improvements.

Join Rise to see the full answer
What tools and software are you familiar with in relation to reporting and analytics?

List specific tools you're proficient in, such as Excel, PowerPoint, Taleo, or any analytics software. Provide context on how you've used these tools to enhance reporting processes or decision-making.

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How would you handle conflicting priorities when working on multiple reporting projects?

Discuss your time management skills and prioritization strategies. Explain how you would communicate with stakeholders regarding timelines and progress, ensuring all parties are aligned.

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Can you provide an example of a training program you developed or facilitated?

Describe the objectives of the training, the audience, and the content delivery methods you used. Highlight the positive outcomes or feedback received from participants, showcasing your ability to enhance skills within the team.

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What is your approach to building strong relationships with key stakeholders?

Focus on communication, trust-building, and proactive engagement. Share experiences of how you have fostered collaboration in previous roles, contributing to improved outcomes for projects.

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American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

851 jobs
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BADGES
Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 4, 2025

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