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US Consumer Services, Marketing Analyst - job 9 of 10

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You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

US Consumer Services: This team is responsible for American Express’ suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, innovative banking services and products, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs. The team’s strategy is to build a strong premium Card business differentiated by Membership, which is brought to life by connecting our Card Members to what they love.

How will you make an impact in this role?

Analyze data and realize growth opportunities; to help businesses improve performance and drive growth
Be responsible for understanding how our business functions and how it might best be served using new and emerging digital products and/or services.
Build and track performance indicators to better understand customer behavior
Develop cost-benefit analyses to determine feasibility of new opportunities
Develop relationships with a variety of int e r n al and external partners
Share and leverage best practices and provide consultancy to team
Manage end-to-end marketing initiatives or other customer-focused initiatives; develop and implement tests to measure effectiveness

Preferred Qualifications:

Previous Marketing Internship Experience
Find innovative ways to improve the customer experience
Passion for customer marketing, payments innovation, travel industry and new technology trends
Ability to conceptualize and sell ideas
Independent thinker who’s organized, has phenomenal attention to detail, and can multi-task
Strong analytical, problem-solving/quantitative skills
Willing to take risks and share fresh perspectives
Be proficient with analytical and presentation tools, including Excel and PowerPoint
Excellent written and verbal communication skills

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws,
American Express may provide visa sponsorship for certain positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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American Express Glassdoor Company Review

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Average salary estimate

$80000 / YEARLY (est.)

min

max

$55000K

$105000K

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What You Should Know About US Consumer Services, Marketing Analyst, American Express

Are you ready to take your career to the next level as a US Consumer Services Marketing Analyst at American Express? Here, you’ll be part of a vibrant and diverse team dedicated to excellence in customer experiences. This isn’t just a job; it’s a chance to collaborate with passionate professionals who are committed to supporting our customers, communities, and each other. As a Marketing Analyst, you’ll dive into data analysis, uncovering growth opportunities that help drive our consumer-focused offerings like cash back, premium, and co-brand products. Your mission is clear: understand our business, tap into new digital services, and forge strategic relationships that can elevate performance. You’ll monitor performance indicators, develop cost-benefit analyses, and lead marketing initiatives that resonate with our members’ needs. This role is perfect for someone with a passion for customer marketing, an analytical mindset, and the ability to think outside the box. Join us in delivering the best customer experience daily while enjoying a supportive and flexible working environment with great benefits. At American Express, your contributions matter, and we’re excited to have you lead the way with us!

Frequently Asked Questions (FAQs) for US Consumer Services, Marketing Analyst Role at American Express

What are the main responsibilities of a US Consumer Services Marketing Analyst at American Express?

As a US Consumer Services Marketing Analyst at American Express, your role involves analyzing data to find growth opportunities, understanding the business's functionality, and suggesting innovative solutions. You’ll build performance indicators to track customer behavior, develop cost-benefit analyses for new opportunities, and manage customer-focused marketing initiatives.