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Marketing expert

At ING we have bold ambitions to improve the digital experience for our customers while empowering people’s financial health. In the tribe Investments, we help our clients grow their finances for a better future.  We are responsible for the entire investment product value proposition: from product development and management all the way to the creation and execution of our promotion and commercial strategy.

GJA 16

Your work environment

Would you like to work in a dynamic, international, and creative team with a strong focus on Customer Experience? Do you love creating high-quality and engaging content? Are you digitally savvy and know how to captivate and engage audiences? Do you have a knack for analytics and the investment world? Then we are looking for you!

Within the Digital after sales team we are looking for a Digital Marketing Expert, who’ll help us to develop outstanding experiences and content, so that our clients feel empowered to make sound investment decisions.  

Your main responsibilities

  • Monitor market trends & evolutions, identify opportunities and activate findings.
  • Develop and implement go to market strategies for (new) products and services, including the definition of unique selling points and market positioning.   
  • Develop and monitor promotional and commercial campaigns for our investment products, including incentive schemes.
  • Manage campaign briefings and steer Above the line campaigns for investments
  • Be the first entry point and main interface between the product tribe, the Digital Sales colleagues, the segment tribes (Personal and Private Banking) and the Center of Expertise Marketing and communications.
  • Develop and implement initiatives that can help drive traffic, improve conversion and increase sales for offline and online sales flows and lead all projects to a successful outcome
  • Manage investment pages on open website and in app, in collaboration with digital sales
  • Support the development of personalized and engaging messaging for our clients, across multiple channels:  in the ING-Banking app, via e-mail, through IDA…

What we are looking for

You have an innovative mindset and are interested in new technologies? Speaking of investments, funds, actions…  gets you going? Great! Then you might be the person we are looking for!  

Your profile:

  • Bachelor and/or Master degree with at least 5 years of relevant experience.
  • A passion for storytelling and a creative approach to content creation
  • A deep understanding of investments
  • Ability to collaborate with cross-functional teams and stakeholders
  • A few years of experience in (digital) marketing is a plus
  • Good analytical skills
  • NL-FR-ENG: sufficient skills to communicate orally and in writing in these 3 languages
  • You are familiar or can quickly familiarize yourself with digital programs and techniques: SEO, SEA, CMS, Emailing programs, UX principles, Adobe analytics...
  • A positive and pragmatic mindset and a good team spirit

What we offer you 

A clear goal, a unique offer and a range of flexible remuneration and other benefits such as:

  • Personal growth & challenging work with endless opportunities to realize your ambitions
  • An informal, dynamic environment with innovative colleagues who support your efforts
  • A progressive and flexible way of working where new ideas are valued
  • A hybrid way of working: we give our employees the necessary autonomy to organize their work in a flexible way that suits them best. At the same time, we also guarantee business continuity, customer service and employee well-being.
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Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Marketing expert, ING

At ING, we're on an exciting journey to enhance our customers' digital experience while helping them achieve their financial goals. If you’re a Marketing Expert who thrives in a vibrant and innovative environment, then you might just be the right fit for our dynamic team located on Brussels Avenue Marnix! In the Investments Tribe, we take charge of an entire investment product's value proposition, from development to the execution of our promotional and commercial strategies. As a Digital Marketing Expert, you will play a pivotal role in creating high-quality content that empowers our clients to make informed investment choices. Your responsibilities will include monitoring market trends, developing go-to-market strategies for new products, and running promotional campaigns that drive engagement and sales. With your knack for analytics and a passion for storytelling, you’ll collaborate with various teams to ensure we deliver tailored messaging to our clients across multiple channels. Plus, you'll have the freedom to innovate, experiment with new technologies, and help us continuously improve the customer journey. At ING, we offer an informal yet dynamic environment that values new ideas and encourages personal growth, making this role a fantastic opportunity for those eager to make a real impact in the world of digital marketing and investment.

Frequently Asked Questions (FAQs) for Marketing expert Role at ING
What are the responsibilities of a Marketing Expert at ING?

As a Marketing Expert at ING, you'll be tasked with monitoring market trends, identifying opportunities, and developing comprehensive go-to-market strategies for our investment products. You'll manage promotional campaigns, interface with cross-functional teams, and create content that helps our clients make informed investment decisions.

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What qualifications do I need to become a Marketing Expert at ING?

To become a Marketing Expert at ING, you should possess a Bachelor’s and/or Master’s degree along with at least 5 years of relevant experience. A passion for investments, storytelling abilities, and proficiency in digital marketing concepts like SEO and analytics are highly desirable.

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What skills are beneficial for a Marketing Expert role at ING?

A successful Marketing Expert at ING should have strong analytical skills, creativity in content creation, and the ability to collaborate effectively across teams. Familiarity with digital programs and techniques as well as proficiency in Dutch, French, and English will significantly enhance your contributions here.

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What kind of work environment can I expect as a Marketing Expert at ING?

You can expect an informal and dynamic work environment where innovation is encouraged. ING fosters a culture that values new ideas and offers flexibility, allowing employees to work in a manner that suits them best while ensuring customer satisfaction and business continuity.

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How can I develop my skills further as a Marketing Expert at ING?

At ING, you'll have access to personal growth opportunities and a range of resources to enhance your skills as a Marketing Expert. Engaging with challenging projects and collaborating with innovative colleagues will help you expand your expertise in digital marketing and investment strategies.

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Common Interview Questions for Marketing expert
Can you describe your experience with digital marketing tools as a Marketing Expert?

In my previous roles, I've utilized various digital marketing tools such as Google Analytics and SEO techniques to optimize campaigns. I would prepare by sharing specific examples of successful campaigns I've managed, emphasizing the tools I used and their impact.

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What strategies do you employ for effective market analysis?

I rely on a combination of competitor analysis, market trend monitoring, and consumer feedback to inform my strategies. During the interview, I'd discuss my approach to synthesizing this data into actionable insights for campaigns.

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How do you manage cross-functional collaboration in your marketing projects?

I prioritize open communication and regular meetings to ensure all stakeholders are aligned on objectives and progress. Sharing examples of successful collaborations will demonstrate my teamwork skills effectively during the interview.

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What is your approach to developing promotional campaigns?

My approach to developing promotional campaigns involves thorough market research, defining unique selling points, and iterating based on analytics. I would explain how I've successfully executed similar campaigns in the past during the discussion.

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How do you stay updated with the latest trends in marketing and investments?

I regularly follow industry news and subscribe to relevant newsletters. I’d also mention attending webinars and conferences to stay ahead, emphasizing a proactive attitude towards continuous learning.

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Can you give an example of a challenging marketing project and how you handled it?

I faced a challenge in a previous role where a campaign was underperforming. I revisited the target audience and adjusted the messaging and channels. I would share the steps I took and the positive outcome during the interview.

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How do you measure the success of your marketing campaigns?

Success measurement involves tracking key performance indicators and analyzing data post-campaign. I’d discuss specific metrics I've used in the past, such as conversion rates and customer feedback, to show my analytical proficiency.

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Describe how you would approach content creation in your marketing role.

I believe effective content creation starts with understanding the audience's needs. I would outline my process for brainstorming, drafting, and refining content, ensuring it aligns with brand messaging and engages the audience.

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What do you consider when implementing go-to-market strategies?

Key elements include understanding market dynamics, target audience profiling, and creating a compelling value proposition. Sharing a detailed plan from a past experience would help illustrate my strategic thinking.

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How do you ensure that your marketing aligns with overall business goals?

I align marketing initiatives with business objectives by maintaining consistent communication with leadership and understanding key performance indicators for the company. During the interview, I’d emphasize examples of how I've achieved alignment in previous roles.

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ING Groep is a Dutch hybrid of banking, insuring, and asset-managing services. One of the world's largest insurance and financial services companies, its operations are focused on its home Benelux market, as well as the rest of Europe, the Asia/Pa...

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Full-time, hybrid
DATE POSTED
April 14, 2025

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