Job details

Account Manager (Field)

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Overview

Program: ArchCare Senior Life-SVDP

Location: Bronx, NY

Overview:

ArchCare cares for people of all ages and faiths where they are most comfortable and best able to receive it – at home, in the community and in nursing homes. As the Continuing Care Community of the Archdiocese of New York, we see enhancing the lives of our elders and others who need extra help to stay healthy and live life to its fullest as more than just a job. To us, it’s a privilege and our calling.

We are proud to be Certified™ by Great Place to Work®, a testament to our commitment to fostering a positive, supportive, and inclusive workplace culture.

ArchCare Senior Life (PACE) is a long-term Medicaid/Medicare plan designed specifically for seniors who need nursing home level care but want to stay at home. With PACE, participants have a dedicated Care Team to coordinate everything, so they are able to live comfortably where they are, knowing they'll get the coordinated care they need. PACE provides and coordinates care at our Wellness Centers, in patients' homes, and in other settings.

Benefits/Perks:

Includes accrued vacation days, sick days, and holidays.
Participation in 403 (b)
Voluntary Benefits: Short Term Disability, Life Insurance, Cancer Insurance, Pet Insurance
Discounted memberships: Plum Benefits
Pay for work-related eligible commuter expenses with pre-tax dollars

PACE Perks:

Opportunity to learn from other disciplines, which enhances your individual clinical practice
Team supports your efforts, and you get to support them as well
Your work results in most participants being able to live in their own homes and communities, instead of living in a skilled nursing facility - this provides the highest quality of life for participants, as they can continue to be active members of their community

Responsibilities

Correspond directly with the prospective participants to provide plan education and qualification screening
Schedule assessments and mail information to prospective participants
Become an expert about PACE program eligibility requirements, services and benefits to accurately describe PACE offerings through lead generation process
Obtain referral details to assess and determine appropriate next steps for expeditious enrollment processing
Address eligibility issues, application processing and referrals; evaluate factors unique to each referral
Work closely with referral sources, account managers, clinical nurses and provider relations to ensure all and tasks are efficiently completed associated with the enrollment process
Maintain compliance with state, federal and PACE regulatory requirements
Monitor and report performance measures to improve delivery and execution of onboarding procedures (CDPAS enrollment, acquisition of entitlements, logistical delivery of service plans, request for provider network recruitment, etc.)
Collect and review completeness of all required documents for processing enrollment transactions and reconciliation of enrollment files
Maintain knowledge of all applicable CMS, DOH, and PACE-specific guidelines, including organizational and departmental policies and procedures
Maintain compliance with Medicaid, Medicare, and PACE regulations

Job Type: Full Time, Day

Qualifications

1-3 years’ experience in account management/sales, ideally for a Managed Care plan

Education:

Bachelor’s Degree

Salary

$70,000 - $85,000 per year

Modest commission structure in addition to the base salary

Average salary estimate

$77500 / YEARLY (est.)

min

max

$70000K

$85000K

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What You Should Know About Account Manager (Field), ArchCare

Are you ready to make a meaningful difference in the lives of seniors? Join ArchCare as an Account Manager (Field) in the vibrant Bronx, where you’ll play a crucial role in supporting our mission to provide top-notch care for individuals who wish to remain in the comfort of their own homes. At ArchCare, we genuinely believe in enhancing the quality of life for our elders, and this role is your opportunity to impact that vision directly. As an Account Manager, your primary responsibility will be to engage with prospective participants, informing them about the unique benefits of our ArchCare Senior Life program, also known as PACE. You'll coordinate assessments, address eligibility issues, and work closely with a dedicated team to facilitate smooth enrollment. The job is not just about numbers; it’s about fostering relationships and ensuring our participants receive the seamless care they need. You can expect a supportive work environment that not only values your contributions but also provides opportunities for professional growth. Plus, enjoy a comprehensive benefits package that includes vacation days, retirement plans, and even discounts on various memberships. If you have 1-3 years of experience in account management or sales, ideally within a Managed Care context, and hold a Bachelor’s degree, we want to hear from you! Come join ArchCare and be part of a team that takes pride in its calling to care for others. Together, we can help seniors live fulfilling lives in their communities.

Frequently Asked Questions (FAQs) for Account Manager (Field) Role at ArchCare

What are the primary responsibilities of the Account Manager (Field) at ArchCare?

The Account Manager (Field) at ArchCare is responsible for directly corresponding with prospective participants to provide education about the PACE program, scheduling assessments, and qualifying individuals for enrollment. You will also work closely with clinical nurses and account managers to ensure a smooth onboarding process while maintaining compliance with regulatory requirements.