Technical Service Engineer - Sealants Job

As a Technical Service Engineer - Sealants at our company, your main responsibilities will include providing technical support for sealants in the general transportation market, managing laboratory activities, and collaborating with various cross-functional teams. You'll be expected to develop and deliver training for customers, respond to queries, and lead market development projects while ensuring compliance with EHS and quality management systems.

To qualify for the Technical Service Engineer - Sealants position, candidates should possess a bachelor’s degree in chemistry, materials science, or a related field, accompanied by a minimum of five years of relevant experience. Strong communication, project management, and technical skills in adhesive and sealant chemistries are preferred.

Yes, the Technical Service Engineer - Sealants position does require some travel, typically less than 30%. This travel will often involve meeting with customers, participating in tradeshows, and collaborating with distributors in North America to support business development efforts.

The Technical Service Engineer - Sealants will provide comprehensive technical support to ensure that customers' needs are met effectively. This includes developing an understanding of field applications, conducting laboratory tests, and responding to customer complaints while offering product recommendations and technological insights.

Successful candidates for the Technical Service Engineer - Sealants role should have excellent verbal and written communication skills, a proactive approach to project management, and the ability to work effectively within cross-functional teams. An enthusiastic and innovative mindset is also important to tackle new challenges and drive business growth.

When managing multiple projects as a Technical Service Engineer, I prioritize tasks based on urgency and impact. I also use project management tools to track progress and ensure effective communication among team members. This helps keep projects on schedule while maintaining quality in technical support.

I have over five years of experience working with various adhesive and sealant chemistries, having been involved in product formulation and testing. I can discuss specific projects I worked on and the challenges I faced, along with the successful solutions I implemented to address those challenges.

In my previous role, I handled a customer complaint about product performance. I took the time to listen to their concerns and then conducted a thorough investigation. After identifying the issue, I engaged in troubleshooting and proposed a corrective action that not only solved the problem but improved overall product satisfaction.

I ensure compliance by thoroughly understanding the EHS and quality management policies and procedures. Regular training sessions, audits, and encouraging open communication with team members significantly contribute to maintaining high standards of safety and quality in the work environment.

When developing technical training for customers, I prioritize understanding their specific needs and applications. I create tailored training modules that incorporate hands-on activities, real-world examples, and effective presentations to engage the audience and ensure practical understanding of the products.

I identify new business development opportunities by conducting market research, analyzing customer feedback, and staying updated on industry trends. Collaborating with cross-functional teams also exposes new perspectives and insights, allowing us to respond proactively to market demands.

In a past project, I worked closely with the marketing and sales teams to test a new sealant application. We combined insights from customer feedback and product performance to craft a compelling promotion, successfully increasing product adoption and customer interest.

I stay current on industry technologies by attending relevant conferences, participating in webinars, and subscribing to leading industry journals. Networking with peers in the field also helps me gain insights and share knowledge about the latest innovations and applications.

When handling conflicts, I prioritize open communication to understand each perspective. I aim to find common ground and work collaboratively to develop solutions. My focus is on maintaining professional relationships and achieving mutual understanding.

I led a market development project where we aimed to introduce a new sealant product. I coordinated with cross-functional teams to gather input, conducted market analysis, and monitored project timelines, resulting in a successful launch that met customer needs and exceeded sales goals.