Job details

Customer Success Manager - job 1 of 2

Get a free resume review

We are Ataccama, and we are on a mission to power a better future with data. Our product enables both technical and less technical ‘data people’ across their organizations to create high-quality, governed, safe, and reusable data products. It’s what made us a Leader in the Gartner Magic Quadrant® for Data Quality Solutions™, and what inspired Bain Capital Tech Opportunities to invest in our future growth.

Our vision is to be the leading AI-powered cloud data management company and to do that, we’re making Ataccama a great place to work and grow. Our people are located across the globe. They succeed by collaborating as a team and thrive in our company culture defined by these core values:

Challenging Fun

ONE Team

Customer Centric

Candid and Caring

Aim High

As a Customer Success Manager, you are the backbone of our relationships with our customer base. You are responsible for managing a defined book of business to ensure customers successfully deploy, adopt and renew Ataccama solutions.

Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify up-sell and cross-sell opportunities, and drive customer loyalty. You will strive to understand our customer’s data management needs and show how Ataccama can help them to achieve their goals, working closely with the sales, product, and engineering teams.

Your Challenge

Act as a trusted advisor to a portfolio of customers in North America and help them gain value from Ataccama, drive retention, adoption, and growth, as well as secure customer advocacy.
Consistently achieve quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention and expansion.
Drive customer awareness of product features and Ataccama services to maximize adoption and realize value from Ataccama solutions.
Develop and maintain strong, multi-level relationships with each customer in your portfolio.
Partner with customer-facing teams to develop strategic and technical plans that help customers achieve their business objectives. Manage the implementation of these plans including the tracking of objectives, stakeholders, milestones, risks, and metrics, while effectively carrying out customer-success strategies and best practice.
Engage in consistent, proactive customer and partner meetings to positively impact customer loyalty and revenue growth.
Recognize expansion opportunities and effectively qualify them for Sales counterparts to bring to closure.
Be the voice of the customer (VOC) inside of Ataccama, communicate customer feedback and requirements, including documenting, quantifying and prioritizing feedback to align the Ataccama teams to meet the customer's needs.
Work closely with the Product, Support, Services, Security, Engineering and other teams to streamline and prioritize work needed for customer success.

Is This You?

You have 3+ years of work experience in customer-facing roles in Customer Success, Consulting, Pre Sales, Professional Services, Technical Project Management or Technical Account Management, ideally in the PaaS / SaaS environment.
You have the technical background and experience to become a true trusted advisor to customers in getting value out of our data quality/governance /MDM platform.
You understand the nuanced relationship between customer health and all cross-functional aspects such as product features, issue remediation, or marketing events engagement.
You have coordinated enterprise software onboarding, adoption, customer satisfaction, or churn mitigation strategies with Professional Services, Sales and Product teams.
You have experience working with enterprise customers and managing complex customer relationships
You are an exceptional communicator, negotiator and problem-solver.
You are a team player who can also work independently and prioritize multiple tasks effectively.

Work equipment

Company laptop
Personal cell phone contribution

Perks & Benefits

Long-Term Incentive Program
Get paid vacation plus the freedom of Flexible Time Off (FTO)—a policy that lets you take additional time off when needed, supporting your work-life balance and well-being
5 sick days
The Global Family Support Program - a paid leave program to help all parents focus on the new addition to their family
"Bring Your Friend" referral program
Flexible working hours & hybrid work setup
Annual package for mental health support
Corporate discounts on travel, fitness, attractions, and shopping
Health, vision, and dental benefits
Conference tickets to the best industry events of the year
Online courses & company access to Udemy to hone your skills
Kitchen stocked with fresh fruit and juice, teas, and the best coffee

While we highly value cooperation with all our business partners, we don’t accept unsolicited resumes from any sources other than directly from a candidate. We reserve the right not to pay any fee for sending an unsolicited offer containing the details or resume of a job candidate, even if the relevant candidate is employed by our company.

Ataccama Glassdoor Company Review

4.5

Ataccama DE&I Review

4.4

CEO of Ataccama

Michal klaus

Approve of CEO

Average salary estimate

$80000 / YEARLY (est.)

min

max

$70000K

$90000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Success Manager, Ataccama

At Ataccama, we believe in harnessing the power of data to build a brighter future, and we are looking for a passionate Customer Success Manager to join our team in Toronto, Ontario. As a key player in our mission, you will be the driving force behind our relationships with our customers, ensuring they successfully deploy and adopt our innovative data quality solutions. Your role will allow you to engage with a diverse range of clients, helping them understand how Ataccama can meet their data management needs. You'll collaborate with sales, product, and engineering teams, constantly advocating for our customers while driving retention and loyalty. We pride ourselves on fostering a challenging yet fun work environment that encourages teamwork and ambition. With your background in customer success or related fields, you will be instrumental in helping clients achieve their business goals while maintaining strong, multi-level relationships. Our company culture thrives on open communication and continuous learning, and as a Customer Success Manager, you'll not only help our customers soar, but also play a pivotal role in our shared success. Your contributions will be vital in tracking customer objectives and metrics, recognizing expansion opportunities, and being the voice of the customer within Ataccama. If you are ready to make an impact and join a team that values collaboration and growth, we would love to hear from you!

Frequently Asked Questions (FAQs) for Customer Success Manager Role at Ataccama

What are the key responsibilities of a Customer Success Manager at Ataccama?

The Customer Success Manager at Ataccama is responsible for managing and nurturing customer relationships, helping clients effectively deploy and adopt Ataccama solutions. They drive customer retention by achieving quarterly renewal revenue targets and ensuring customer loyalty. Additionally, they partner with various teams to implement strategic plans that align with customer objectives and facilitate their success with our data quality platform.