Retail Sales Consultant - Baxter Northpoint Circle - job 2 of 2

As a Retail Sales Consultant at AT&T in Baxter Northpoint Circle, your primary responsibility revolves around utilizing a consultative sales approach to guide customers through their options. You'll engage with customers on the sales floor, make outbound calls, and participate in community events. Additionally, you’ll be responsible for meeting sales targets while providing excellent customer service and ensuring every customer feels valued.

To apply for the Retail Sales Consultant position at AT&T in Baxter, prior sales or customer-facing experience is advantageous but not mandatory. What matters most is your passion for helping people and your drive to excel in a fast-paced environment. AT&T provides comprehensive training and tools necessary to help you succeed and exceed your sales goals.

Retail Sales Consultants at AT&T in Baxter earn between $12.9250 to $16.5750 per hour, in addition to the opportunity to earn over $13,700 in commissions annually if sales goals are met. With uncapped commission potential, top sellers can achieve earnings of up to $62,460 per year, making this an attractive pay structure for those who excel in sales.

AT&T offers a comprehensive benefits package for Retail Sales Consultants, including medical, dental, and vision coverage, a 401(k) plan, tuition reimbursement, paid time off, and sick leave. Additionally, employees enjoy discounts on AT&T services and products, making it a supportive environment for both professional and personal growth.

The working schedule for a Retail Sales Consultant at AT&T in Baxter is typically between 9 AM and 9 PM, including weekends. AT&T values work-life balance and provides monthly seniority-based schedules two weeks in advance, allowing employees to plan accordingly and accommodate personal commitments.

Successful Retail Sales Consultants possess strong communication skills, a genuine passion for helping customers, adaptability to change, and the initiative to drive sales. When answering, highlight specific experiences where you demonstrated these qualities and how they contributed to achieving sales goals.

In a difficult customer situation, it’s essential to remain calm and listen actively to their concerns. Acknowledge their feelings and provide solutions without getting defensive. Share a past experience where you successfully navigated a tough customer interaction by emphasizing empathy and problem-solving.

When discussing your experience with sales targets, share specific examples of goals you met or exceeded. Highlight your strategies for achieving these targets, such as understanding customer needs, upselling, or engaging in product knowledge. Be prepared to discuss how those experiences can translate to success in the Retail Sales Consultant role.

To stay informed about new products and services, I regularly follow industry news, participate in training sessions, and engage with peers. Mention any specific resources you utilize, like company newsletters or online forums, and share how this knowledge improves your ability to assist customers as a Retail Sales Consultant.

During busy periods, I prioritize tasks by assessing urgency and importance. I focus on immediate customer needs, while also ensuring that I complete essential administrative tasks. Describe a time when effective prioritization helped you manage your responsibilities, supporting your ability to thrive as a Retail Sales Consultant at AT&T.

Express enthusiasm for AT&T's commitment to innovation and community-focused service when answering this question. Discuss your admiration for their products and services and how being part of an organization that connects communities aligns with your personal values. You can emphasize your eagerness to contribute to that mission.

When discussing teamwork, provide a specific example highlighting a successful collaboration on a project or during a sales event. Mention the roles of your teammates and how you worked together to optimize outcomes, emphasizing the skills or strategies you employed that would apply to working at AT&T.

Discuss various sales techniques you find effective, such as consultative selling or relationship building. Provide examples of how you have applied these techniques to achieve sales goals in previous roles. This answer should showcase your knowledge of effective sales strategies relevant to the Retail Sales Consultant position at AT&T.

To manage stress in a fast-paced environment, I practice time management and ensure to take brief breaks when necessary. Discuss personal strategies that help you stay focused under pressure and how your adaptability aids in exceeding customer expectations while maintaining a positive attitude.

When asked this question, highlight AT&T's commitment to customer service, extensive product offerings, and community involvement. Research recent initiatives the company has undertaken to stay ahead of competitors and share how you wish to contribute to AT&T's continued success as a Retail Sales Consultant.