Community Outreach Manager- Irving, TX

The Community Outreach Manager at Author Health plays a crucial role in conducting direct patient outreach to enhance engagement with mental health services. This involves building relationships with healthcare providers, making in-person outreach at healthcare facilities and patients' homes, and coordinating care to overcome barriers. The manager must also assess needs, educate partners about services, and ensure thorough documentation of interactions and outcomes.

To qualify for the Community Outreach Manager position at Author Health, candidates must have either a current RN, LCSW, LMFT, or LMHC license, or a Master's Degree in Social Work or a related field. Additionally, candidates should possess excellent time management skills, cultural sensitivity, and strong computer literacy. Experience working with patients, particularly those with chronic medical conditions and mental health issues, is preferred.

For the Community Outreach Manager role at Author Health, preferred candidates typically have 3+ years of experience in healthcare settings, particularly working with patients who have chronic conditions, mental health issues, or substance use disorders. Experience in customer service, sales, case management, and cold outreach can also be beneficial, along with bilingual skills in Spanish and English.

Author Health offers a comprehensive benefits package for the Community Outreach Manager, including a competitive salary range of $60,000 to $70,000, a retirement savings plan with company matching, mileage reimbursement, low-cost healthcare coverage for employees and dependents, generous paid vacation, and holidays. Additional performance-based bonuses are also part of the attractive package.

The Community Outreach Manager contributes to patient health outcomes at Author Health by actively engaging with patients, assessing their barriers to care, and providing them with the necessary resources and support. By building relationships with healthcare providers and coordinating care efforts, the manager helps to ensure that patients have access to the mental health services they need, thereby improving their overall quality of life.

Be prepared to share a specific example where your outreach led to a successful patient engagement. Highlight your approach, what obstacles you faced, and how you overcame them while focusing on the patient's needs.

Explain your time management strategies such as using digital tools or planners. Show how you assess the importance of outreach tasks based on patient needs and potential impact.

Discuss the importance of communication and trust-building in your approach. You can share methods such as regular check-ins, feedback sessions, and collaborative initiatives to foster relationships.

Provide examples of creative problem-solving techniques you have employed previously to assist patients facing challenges, emphasizing empathy and resourcefulness.

Discuss your background working with various cultural groups, focusing on how you adapted your communication and outreach strategies to meet their unique needs.

Talk about your organizational skills and the tools you use to document interactions efficiently. Stress the importance of timely updates in maintaining continuity of care.

Share your personal reflections about the satisfaction that comes from helping others and how you see your outreach efforts positively impacting patients' lives.

Be ready to outline the situation, your immediate response, and the eventual outcome, demonstrating your crisis management skills and calmness under pressure.

Convey your enthusiasm for Author Health’s mission and values, citing specific programs or initiatives that you admire and how you see yourself aligning with them.

Discuss how you actively seek out learning opportunities, such as attending workshops, following industry publications, and engaging with professional networks.