Senior Instructional Designer

As a Senior Instructional Designer at CXG, your responsibilities will include developing engaging digital training modules tailored for our luxury retail clients. You'll design interactive media, transform existing resources into structured digital formats, and enhance CXG's visual identity. Collaborating closely with the Academy Team, you'll build a high-quality training library that caters specifically to the retail industry's needs.

To qualify for the Senior Instructional Designer position at CXG, you should hold a Bachelor or Master’s degree in digital learning or educational engineering. You also need 5-7 years of experience in digital learning, with a strong portfolio showcasing your creativity and project management skills. Previous experience in luxury retail is highly favorable, along with proficiency in tools like video editing software, Canva, and authoring tools.

Essential skills for the Senior Instructional Designer role at CXG include strong project management capabilities, a creative eye for designing impactful presentations, and excellent English communication skills. You should also be adept at consolidating information from diverse sources and have a keen interest in digital learning, luxury retail, and training methodologies.

The Senior Instructional Designer at CXG plays a pivotal role in shaping the CXG LEARN platform. Your contributions include designing interactive and immersive learning content, creating visually appealing digital modules, and curating high-quality resources that elevate the training experience for our luxury clients' front-line teams. Your innovative approach will directly impact the effectiveness of our learning solutions.

At CXG, the work culture is collaborative, innovative, and globally-minded. As a Senior Instructional Designer, you'll join a diverse team united by a mission to transform customer experiences. We encourage creativity and curiosity, providing an environment where ideas can flourish and where you will have the opportunity to contribute significantly to pioneering initiatives in digital learning.

When answering, share specific examples of digital learning projects you've worked on. Highlight the tools and methodologies you used, any unique challenges you overcame, and the results achieved. Show how your experience aligns with CXG's focus on luxury retail and engaging learning experiences.

Discuss your design process for creating interactive modules, including how you identify learner needs, structure content, and select appropriate technologies. Emphasize your focus on engagement and the importance of visual identity in luxury training designs.

Describe your methodology for curating content. Focus on how you evaluate resources for relevance and quality, the tools you use for organization, and your collaborative approach to aligning with stakeholders like luxury brands for their specific training needs.

Explain your process for creating visually appealing materials, including your use of graphic design tools like Figma and Canva. Discuss the importance of branding in luxury retail training and how visually impactful content enhances learning outcomes.

Highlight a specific project where you demonstrated your project management skills, detailing your planning, execution, and delivery phases. Emphasize your ability to meet deadlines and collaborate with different teams, which is crucial in a remote work environment.

Talk about the resources you use to keep up with industry trends, such as webinars, articles, and professional networks. Mention any specific areas of digital learning that you're particularly passionate about, especially relating to luxury retail.

Discuss the key performance indicators you use, such as learner feedback, completion rates, and practical outcomes. Connect how these metrics can help improve future training initiatives, especially in the context of luxury retail.

Explain your approach to receiving and integrating stakeholder feedback, emphasizing your process for addressing concerns while maintaining the integrity of the training content. Highlight your communication skills and adaptability.

Reflect on your personal interests and professional experiences that draw you to luxury retail. Share specific aspects of the industry that inspire you to create exceptional training content that enhances customer experiences.

Articulate your interest in CXG’s mission and values. Discuss how your skills align with their goals of elevating customer experiences and how you envision contributing to their innovative projects in digital learning.