Senior Product Manager - In-Vehicle Cameras

As a Senior Product Manager at Axon, you will oversee the entire launch of new features for in-vehicle cameras, ensuring they meet user needs and maintain high quality. Your role will involve monitoring product performance, collaborating across departments, and utilizing customer feedback to inform product decisions. You'll essentially serve as the glue between various teams to help streamline operations and achieve business goals.

For the Senior Product Manager role at Axon, you should have a Bachelor’s degree in Business or a STEM field, along with at least 5 years of product management experience. Experience in IoT devices or public safety technology would be a plus! Strong communication and execution skills are crucial, as is a passion for understanding customer needs and translating that into effective product features.

Axon prioritizes product quality by integrating customer satisfaction metrics and technical assessments. As a Senior Product Manager, you’ll partner with quality teams to identify any hardware issues and make data-driven decisions using feedback from up to a million users to continuously improve our offerings, ensuring that we meet and exceed customer expectations.

As a Senior Product Manager at Axon, you will enjoy a competitive salary and a comprehensive benefits package that includes a 401k with employer match, discretionary paid time off, paid parental leave, and health plans that cover medical, dental, and vision. Additionally, you'll have access to fitness programs and mental wellness support, demonstrating Axon’s commitment to the well-being of its employees.

Yes! The Senior Product Manager role at Axon offers remote work options from anywhere in the United States, while also expressing a preference for candidates located in Seattle, Scottsdale, or Boston. This flexibility allows you to blend your work life with personal commitments effectively.

When answering, highlight your background in product management, emphasizing any experience with IoT devices. Talk about specific products you’ve managed and how you led their development, focusing on your design thinking and customer-centric approach.

It's important to convey your methodology here. Discuss using data-driven insights, such as CSAT scores or user feedback, to inform your decisions. Mention your experience with cross-functional collaboration to balance customer needs against the constraints of budget and time.

Use the STAR format (Situation, Task, Action, Result) to structure your answer. Explain the challenge, your approach to coordinating with teams, how you communicated with stakeholders, and the successful resolution. Highlight the positive outcomes for the users.

Discuss your ability to break down complex concepts into accessible language. Use examples where you simplified a technical feature into clear, actionable insight for sales, marketing, or executive teams, showcasing how effective communication can drive adoption and enthusiasm.

Talk about the importance of defining KPIs upfront. Discuss how you track product performance using CSAT, NPS, or revenue metrics. Highlight your journey with continuous adjustments based on these success measures to ensure products evolve with user needs.

Explain how you analyze competitor offerings and market trends to inform your strategy. Discuss the significance of customer feedback and using data to drive design decisions and ensure that your feature not only meets user expectations but stands out in the marketplace.

Share your philosophy on the importance of customer feedback. Emphasize that customer insights are invaluable in shaping product features, aligning with user needs, and refining the product lifecycle. Mention specific tools or methodologies you prefer for gathering feedback.

Reflect on a specific project where cross-functional collaboration was essential. Describe your approach to aligning goals, resolving misunderstandings, and how your input influenced the technical execution, ensuring a seamless rollout of the feature.

Talk about how you approach stakeholder management with empathy and transparency. Provide examples of how you prioritize requests based on company goals, user impact, and resource availability while maintaining open lines of communication.

Inspire discussion with your knowledge of trends such as AI, machine learning, or enhanced data analytics. Demonstrate your ability to think strategically about future product enhancements and how Axon can lead in delivering next-generation safety solutions.