Segment Manager, Product Strategy

Do you enjoy analyzing and extracting information to improve processes?

Are you a strategic planner and problem-solver?

About the Role:

The Segment Manager, Product Strategy will play a critical role in aligning our product offerings with customer needs and market dynamics for our Large Law segment. This role involves active collaboration across multiple teams including Product, Go-To-Market, and Operations to ensure excellence in product strategy, production experience, and market responsiveness.

About our Team:

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

Responsibilities

• Coordinating timely responses and solutions for current production issues based on internal input and client feedback.
• Acting as the central liaison between clients and Product teams, ensuring clear communication and synchronization on product development initiatives.
• Reviewing and analyzing Product usage reports, customer & sales feedback, Market survey data, Net Promoter Score (NPS) metrics, Voice of Customer (VoC) reports and more to identify opportunities for improvement.

• Supporting systematic collection and synthesis of marketplace feedback to inform strategic decision-making.
• Monitoring the organization's market share to identify product challenges and sales opportunities and reporting on market trends, industry developments, competitor activities, and relevant industry events for Large Law firms and the legal industry.
• Identifying new business opportunities and creating appropriate business plans to drive future investment decisions and strategic product enhancements.

• Facilitating effective communication and socialization of significant product updates, ensuring alignment across internal stakeholders and the Large Law customer segment.
• Collaborating closely with Product and Operations teams to address and resolve issues affecting customer experience (LL CX), specifically related to the LN Account Center, Account Insights, and Cost Recovery solutions.
• Providing consultation and strategic insight into product migration initiatives, ensuring minimal disruption and maximized client satisfaction.

Requirements

• Have a degree in Legal, Business, Business, or Technology fields acceptable; advanced degree preferred.
• Have experience in product management, strategy, or related roles, ideally within legal tech or related industries.
• Have great analytical skills, capable of deriving insights from quantitative and qualitative customer data.
• Have excellent cross-functional collaboration and communication skills.
• Have a proven track record of developing strategic initiatives informed by market and customer insights.

• Be familiar with legal technology solutions and product management best practices
• Have experience with customer experience management and NPS data analysis.
• Be knowledgeable of competitive intelligence practices and market analysis methodologies.

Work in a way that works for you:

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the business:

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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