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Buyer Account Representative

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JOB SUMMARY

As a member of our Large Buyer Development team, the Buyer Account Representative will manage buyer order issues, including payments, disputes, and logistics, and offer general buyer support using their experience in B2B sales and operations. Additionally, this individual will work closely with our account management, product, sales, marketing, and operations teams to enable new transaction types and provide further operational support. This person will report directly to the Senior Director of Buyer Account Management.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Develop a comprehensive understanding of B-Stock’s business model, platform, solutions, and value
Ensure successful transactions by providing excellent and consistent day-to-day operational support to buyers. Solve issues and remove barriers related to payments, shipping, or other services as needed
Generate new big buyer leads through prospecting/networking, including calling, qualifying/vetting, and scheduling meetings
Reporting and analysis of large buyer acquisition and activity. Maintain Salesforce records for large buyers
Own and build trusting relationships with a subset of large buyers and prospective buyer clients
Work cross-functionally and collaboratively to develop a cohesive end-to-end process across teams, partners, clients, and buyers
Maintain constant awareness of markets, competitor activities, and challenges within assigned targeted prospects
Exceed operational metrics: Successful transactions, total buyer spend, new large buyers, activated large buyers
Up to 10% travel expectation - Joining team for meetings/events at our local offices and tradeshows

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

1+ years experience in Customer Service, Operations or Enterprise B2B Liquidation Sales or Account Management
High School Diploma or Equivalent
Excellent written and verbal communication skills
Proven ability and willingness to work with tight deadlines and quick response times
Proficient in MS Office or G-Suite, Salesforce.com, and other CRM platforms
The ability to think creatively and find solutions to problems
Work well independently, remotely, and collaboratively

PREFERRED QUALIFICATIONS

Experience in Liquidation Sales or Logistics and Supply Chain
Experience with and/or an understanding of the marketplace business model
Knowledge or Understanding of B2B e-commerce, ERP (enterprise resource planning), Logistic Software Solutions, or SaaS (Software as a Service)
Experienced working in a start-up-like environment
Desire to work in a detail-oriented environment with large transactions

The pay rate for this role will range between $24 to $26, per hour. We consider many factors when determining salary offers, such as the applicant’s work experience, education and training, skills, market data, and internal equity.

EMPLOYEE BENEFITS

Competitive compensation packages, including bonus and options
Medical, Dental, and Vision benefits
Paid Time Off, telecommuting, and matching 401(K)
Support for continuing education
Team offsites, social events, and extracurricular activities are a staple
Snacks, drinks, and the occasional box of donuts

THE COMPANY

B-Stock is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our customers range from today’s top brands and retailers that want best-in-class inventory resale management to tens of thousands of entrepreneurs looking to purchase valuable merchandise for their resale businesses.

While the amount of returned and overstock inventory continues to grow, there is also growing pressure on retailers and consumers to adopt a more circular economy and keep products in use as long as possible. Accordingly, the need for re-commerce solutions - to find products a second life - has never been greater! At B-Stock we’re proud to play a large part in powering resale, reuse, and the circular economy through our platform: annually we sell over 130 million items across all categories and conditions, equating to 400 million pounds of inventory.

We believe there is tremendous value in and demand for this inventory - no matter the category, condition, or location. With hundreds of thousands transactions completed annually, B-Stock gives buyers a simple and direct way to buy valuable products directly from retailers and offers sellers a technology-driven replacement for traditional resale methods, while boosting operational efficiency, recovery rates, and cycle time.

Led by eBay veterans and backed by top investors including Spectrum Equity, True Ventures, and Susquehanna Growth Equity, B-Stock shows no signs of slowing down. Our core values have shaped the company we are today and will continue to drive our success for many years to come.

For more information, visit bstock.com/careers/

OUR VALUES

Make Each Dollar Count
Whether it’s the recovery amount or a buyer’s budget, money matters to all of our clients. And because each dollar matters to them, it matters to us.

Take Our Work Seriously, Not Ourselves
Everything at B-Stock continues to grow - everything but our egos, that is. We’re not afraid to let loose and laugh (often at ourselves).

Do The Hard Things Today That Will Pay Off Tomorrow
We’re willing to sacrifice and endure, fail and adapt to reach our long-term goals.

Use Trust As The Best Measure Of Success
The trust we earn along the way is more valuable than money. Without trust from both our buyers and sellers, our business won’t succeed.

Find Strength In Numbers
Use our passion for data to provide value to our customers, improve ourselves, and develop new ways to delight our buyers and sellers.

No applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” B-Stock also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at B-Stock.

Work Authorization required.

Average salary estimate

$52032 / YEARLY (est.)

min

max

$49920K

$54144K

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What You Should Know About Buyer Account Representative, B-Stock

As a Buyer Account Representative at B-Stock in Boston, Massachusetts, you'll become an essential component of our Large Buyer Development team! Picture yourself diving into B2B sales and operations, where you’ll manage buyer order issues like payments, disputes, and logistics, all while providing top-notch support to our valued buyers. Collaborating closely with a variety of teams—including account management, product, sales, marketing, and operations—you'll play a key role in ensuring smooth transaction processes and supporting our users every step of the way. If you possess a knack for problem-solving and enjoy building relationships, you will find joy in owning a portfolio of large buyers and generating new leads through networking and prospecting. Your insights will drive successful transactions, as you monitor market trends and buyer activity while leveraging Salesforce for recordkeeping. You'll also get to enjoy the benefit of occasional travel for meetings and events as part of a dynamic and supportive company culture that values collaboration, creativity, and operational excellence. Plus, with competitive pay, comprehensive benefits, and a commitment to continuous learning, this position not only offers a fulfilling role but also a chance to grow with B-Stock, the world's leader in the re-commerce platform space.

Frequently Asked Questions (FAQs) for Buyer Account Representative Role at B-Stock

What are the main responsibilities of a Buyer Account Representative at B-Stock?

As a Buyer Account Representative at B-Stock, your main responsibilities include managing buyer order issues like payments and logistics, providing operational support, generating leads through networking, and building relationships with large buyers. Your role is crucial in ensuring successful transaction processes and facilitating communication across various departments.