Senior Account Manager

The primary responsibilities of a Senior Account Manager at Bakery include providing strategic and tactical leadership for client engagements, managing client expectations, developing project scopes, budgets, and schedules, and ensuring high-quality service delivery. Additionally, the role requires collaborating with multidisciplinary teams, tracking project performance, and managing P&L for your group.

To qualify for the Senior Account Manager role at Bakery, candidates must have over 5 years of experience in client services within an agency environment. They should demonstrate strong organizational skills, attention to detail, and capable leadership abilities with a history of building long-term client relationships. Familiarity with production cycles and project management tools like Microsoft Office, Basecamp, and Slack is also important.

Bakery emphasizes work-life balance for its Senior Account Managers by offering unlimited vacation time, a work-from-anywhere policy for two weeks, and annual retreats. Additionally, the company fosters a pet-friendly office environment and provides generous snacks, meals, and drinks to help create a supportive workplace.

The company culture at Bakery is collaborative, creative, and energetic. As a Senior Account Manager, you will be surrounded by talented individuals who are passionate about their craft. The agency emphasizes teamwork and innovation, encouraging managers to inspire and support their teams while producing groundbreaking work.

Key skills for a Senior Account Manager at Bakery include excellent communication and presentation abilities, strong organizational skills, and the ability to manage multiple projects simultaneously. Candidates should also be adept at motivating teams, managing budgets, and utilizing project management tools effectively to ensure project success.

Managing client expectations begins with clear communication. I ensure that clients understand timelines, deliverables, and any potential challenges from the outset. Regular updates and check-ins help maintain transparency and build trust while allowing me to address concerns proactively.

I have extensive experience using various project management tools such as Trello, Basecamp, and Wrike. I utilize these tools to track project progress, manage deadlines, and allocate resources effectively, ensuring every team member stays on the same page and that projects are delivered on schedule.

To inspire teamwork, I prioritize open communication, foster a collaborative environment, and encourage feedback. I believe in recognizing individual contributions and promoting a culture of support, which helps cultivate morale and stimulates creative ideas among team members.

Handling conflicts requires a calm approach and focused communication. I encourage the involved parties to speak openly about their concerns and perspectives, facilitating a constructive dialogue that seeks solutions, and reinforces team cohesion while addressing issues promptly.

My approach to managing project budgets involves careful planning and regular monitoring. I analyze expenses and resource allocations frequently to identify any potential overruns early on, allowing for timely adjustments to keep the project within budget.

I ensure quality control by establishing clear standards and expectations from the beginning of a project. I implement regular reviews and feedback loops, involving both clients and team members at various stages to refine deliverables and maintain high-quality outcomes.

A successful project I managed involved launching a comprehensive marketing campaign for a new beverage product. It succeeded due to meticulous planning, consistent communication with stakeholders, and a devoted team that adapted quickly to feedback, ultimately leading to a highly praised launch.

Adapting to changing project requirements involves flexibility and proactive planning. I prioritize regular client communication to understand their evolving needs and ensure my team is prepared to pivot quickly without compromising quality or timelines.

I track several metrics to gauge project success, such as client satisfaction scores, budget adherence, timeline completion, and overall project performance. These metrics help me understand the health of the project and identify areas for improvement.

To motivate my team during challenging projects, I focus on maintaining a positive atmosphere, celebrating small wins, and providing opportunities for team members to voice their ideas and concerns. Keeping the lines of communication open fosters resilience and camaraderie.