Patient Access Specialist - FT Day shift

As a Patient Access Specialist at Emerus, your primary responsibilities include serving as a liaison between patients, families, payers, and the healthcare team. You'll verify patient information, ensure compliance with regulations, and manage the registration process efficiently. Your role is crucial for facilitating seamless patient experiences and promoting optimal financial processes within the emergency department.

To qualify for the Patient Access Specialist position at Emerus, candidates must possess a High School Diploma or GED. Relevant experience in patient registration and insurance verification, ideally in a healthcare setting, is required, with emergency department experience being strongly preferred. Familiarity with various insurance plans and a basic understanding of medical terminology are essential for success in this role.

A successful Patient Access Specialist at Emerus should have strong customer service skills, attention to detail, and the ability to effectively communicate with patients and medical staff. Experience with MS Office is also beneficial, and fluency in English is required for both written and oral communications.

The work environment for a Patient Access Specialist at Emerus is dynamic and rewarding, focused on teamwork and patient care. You'll work in a bustling 10-bed emergency department in San Antonio, where relationship-building is key. The goal is to create a welcoming atmosphere where patients feel valued and understood, while also ensuring compliance with healthcare regulations.

A typical day as a Patient Access Specialist at Emerus involves greeting patients and their families, gathering and verifying demographic information, managing insurance authorizations, and assisting in the revenue cycle process. Flexibility and compassion are key characteristics as you may also coordinate patient transfers and respond to medical record requests throughout the day.

To ensure compliance, I stay updated on regulations such as EMTALA, HIPAA, and DNV by attending relevant training and workshops. I carefully verify patient data and follow correct procedures for documentation and information sharing, ensuring that all interactions align with established guidelines.

In my previous roles, I have handled insurance verification by obtaining and confirming patient benefits with various insurance providers. I utilize hospital management software to input and track information accurately, ensuring patients are informed about their coverage before their visits.

I approach difficult situations with empathy and patience. By actively listening to their concerns and maintaining a calm demeanor, I aim to resolve issues amicably. It's important to reassure them that their needs are being prioritized and to provide clear explanations about our processes.

I utilize checklists and double-check all information entered into systems as part of my workflow. When handling multiple tasks, I prioritize effective organization to minimize errors in patient data and ensure that each detail meets our high standards of accuracy.

Managing time in a busy environment requires prioritization. I assess the urgency of tasks at hand and tackle high-priority patient interactions first while ensuring ongoing communication with my team about patient flow, which helps maintain a steady and efficient operation.

I admire Emerus' commitment to providing compassionate care in local communities, and I believe my skills align well with the requirements of this role. I am passionate about patient advocacy and want to contribute to a team that values diversity and effective collaboration.

In my past roles, I was responsible for managing patient medical records by ensuring accurate documentation and compliance with privacy standards. I am skilled in using electronic health record systems to store and retrieve information efficiently while maintaining confidentiality.

I focus on active listening and clear communication when interacting with patients. By understanding their needs and providing timely access to information, I strive to create positive and memorable experiences. I believe this approach is foundational in a healthcare environment.

I possess a solid understanding of various insurance plans, including HMO, PPO, POS, Medicare, and Medicaid. This knowledge enables me to assist patients effectively during the registration process, ensuring they receive optimal benefits and understand any out-of-pocket responsibilities.

Handling medical record requests involves verifying the identity of the individual or entity requesting the information and ensuring that the requests comply with HIPAA regulations. I would efficiently process these requests to maintain accurate record-keeping and timely communication with involved parties.