Operations Coordinator

About Us

Barkbus is the nation's premier mobile dog grooming company. We are dog-loving creatives, operators, technologists, and entrepreneurs taking a Silicon Valley startup approach to disrupt and modernize the fragmented legacy pet grooming industry. Driven by our mission to deliver joy to pets and their people, we're proud to operate across California, Arizona, Colorado, Texas, Georgia, North Carolina, Florida, and Virginia. We’re the fastest-growing pet health & wellness startup in the country and would love you to join us in building the nation’s beloved pet brand.

Who We Are

We’re a collaborative, high-quality team of dog-lovers that solves problems with thoughtfulness, empathy, and speed. We have a big dream: to build a generational company that remakes the pet health & wellness industry nationally. We’re a fun, ambitious group that is working to build something new in pet care. We move with high velocity, collaborate closely, and deliver results faster than anyone in the market. We want your time at Barkbus to be the greatest time of your career. If you’re ready to build the future of pet care with high standards and speed, come on board. We need exceptional people to help us build something new in the world.

About This Role

Simply put – you love people, you love dogs, and you love talking to people about dogs! As an Operations Coordinator, you will support our Groomers and the Groomer Operation team to ensure that every dog gets the perfect groom. You are proactive, adaptable, and a relationship builder at your core.

You will primarily liaise with Pet Stylists and the Grooming Operations Management to ensure an excellent client experience. The ideal candidate is excited about the challenges that come with building a startup, loves teamwork, problem-solving and thrives in a fast-paced environment where they can work autonomously.

Role & Responsibilities

• Proactively bridge communication between Pet Stylists and clients to avoid and/or reduce any service conflicts or issues. 

• Manage and be the first line of communication for our Pet Stylists when they are servicing appointments and redirect inquiries to other team members as necessary. 

• Proactively ensure Pet Stylist calendar hygiene – including time off, lunch breaks, efficient routing, and other miscellaneous items in our scheduling platform. 

• Coordinate with the Sales and Operations teams to reschedule appointments that need  rescheduling due to planned or unplanned Pet Stylist absences.  

• Follow up with clients and collect outstanding payments. 

• Be  excited  to  learn  about  specific  dog  characteristics  &  local  geography  to  achieve operational excellence. 

• Support Pet Stylist in their role to ensure a world-class client experience.  

• Other duties as assigned

Who You Are:

• You are Relentless. You have the determination and grit to keep working on a problem as new challenges emerge, while maintaining the flexibility to adjust plans or strategies as needed. 

• You are a Problem Solver. You’re able to think quickly and make decisions in a fast-paced environment. 

• You are a Communicator. You listen actively and endeavor to understand the needs of our clients and our business. You express your ideas clearly and communicate effectively to produce positive results. 

• You  have  Strong  Integrity.  You’re  honest  and  ethical  in  all  interactions  and  uphold company values and policies. 

• You are Dedicated. You’re committed to providing a tailored VIP experience during each client interaction. 

• You  are  Empathetic.  You’re  able  to  see  situations  from  the  client’s  perspective  and provide the best solutions aligned with the Barkbus mission. 

• You are a Multi-tasking Master.  You have great attention to detail, are organized and can handle multiple tasks at once.
  

Qualifications:

• Must be both a people and dog lover! 

• Minimum 1 year of experience working in a client-facing role. 

• Excellent verbal and written communication skills. 

• Excellent interpersonal and negotiation skills. 

• Excellent time management skills with a proven ability to meet deadlines. 

• Strong analytical and problem-solving skills. 

• Ability to adapt to the needs of the organization. 

• Proficient with Google productivity suite (Docs, Sheets, Slides, etc). 

• Ability to work weekends.
  

Compensation

• Hourly Rate: $6-7, based on experience. 

Equal Opportunity

• Barkbus is an equal-opportunity employer who celebrates diversity. Come as you are.

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