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Retail Account and Chargeback Analyst

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Our Company: BCI Brands designs, sources, and markets nationally and internationally an extensive range of women's career, casual sportswear, and dresses. Their products are sold through all primary retail distribution levels principally under various trademarks and under private label brand names, such as Ted Baker, Vince Camuto, CeCe, 1.state and Parker.

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Responsibilities:

General familiarity with major USA retailer’s vendor compliance requirements.
Research and dispute customer chargebacks at wholesale level (shortages, cost differences, shipping violations, EDI violations, etc.)
Make recommendations for better adherence to customer compliance.
Correspond with all customers regarding timely collections of receivables and chargebacks.
Experience in negotiating and reviewing all chargebacks for repayment or credit.
Review weekly status reports with management.
Communicate internally as well as directly with customers to resolve all open claims
Work with the warehouse to ensure compliance of chargeback related issues as well as the returns process.
Process reconciliation, cash application, chargebacks, and write-offs with management approval.
Research misapplied cash and unidentified payments by contacting customers
Maintain general familiarity with major USA retailer’s vendor compliance requirements.
Work with Factor on past due invoices and provide PODs when needed.

Minimum 2 years of experience working with large retailers.
Minimum 2 years of experience with factoring and chargebacks.
Associate degree in Accounting, Finance, or any other business-related function preferred, but not required. (Working experience may be considered in lieu of degree.)
Knowledge of Exenta, Simparel or BlueCherry ERP & Carixa is a plus, but not required.
Knowledge of Factoring process
Confident communicator with the ability to interact at all levels, including working closely with customers and cross-functional teams.
Strong Excel capabilities, including knowledge of pivot tables, is a MUST.
Results-oriented and comfortable working in a fast-paced environment requiring prioritization and ownership.
Exceptional customer service skills.
Good communication, organization, and analytical skills.
Ability to adjust to changing priorities and workload while managing deadlines simultaneously.
Positive and professional demeanor.
Excellent written and verbal communication skills.

The salary range for this full-time, permanent role is dependent upon experience between $75,000-$85,000.

BCI IS AN EQUAL OPPORTUNITY EMPLOYER

Applicants are considered regardless of race, color, religion, creed, age, sex, pregnancy, family responsibility, national origin or ancestry citizenship, marital status, sexual orientation, transgender status, veteran’s status, genetic information, or as a qualified individual with a disability or any other characteristic in accordance with applicable law.

Health Benefits (Medical, Dental & Vision)
Life Insurance
Flexible Spending Account
401k Program
Paid Time Off
Robust Holiday Schedule
Training & Development
Growth Opportunities!

BCI Brands Glassdoor Company Review

2.6

BCI Brands DE&I Review

3.37

CEO of BCI Brands

Josephine Chaus

Approve of CEO

Average salary estimate

$80000 / YEARLY (est.)

min

max

$75000K

$85000K

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What You Should Know About Retail Account and Chargeback Analyst, BCI Brands

Are you ready to take your career to the next level with BCI Brands? We are seeking a Retail Account and Chargeback Analyst who thrives in a dynamic, fast-paced environment. At BCI Brands, we design and market a wide array of women’s career and casual sportswear, known for names like Ted Baker and Vince Camuto. In this key role, you will dive deep into our wholesale operations, managing customer chargebacks and ensuring compliance with major USA retailer's vendor requirements. Your days will be filled with research, negotiation, and collaboration as you work to resolve customer inquiries regarding receivables and chargebacks. Your expertise will help improve adherence to compliance guidelines and influence how we operate at all levels of the organization. You’ll have the chance to make a tangible impact while communicating with various cross-functional teams, the warehouse, and our valued customers. With a minimum of 2 years of experience required in chargebacks and working with large retailers, plus strong Excel skills, we’re looking for a confident communicator ready to embrace the challenges this role offers. If you have an analytical mindset and a customer-centric approach, we invite you to explore this opportunity at BCI Brands. Enjoy a competitive salary, health benefits, and the chance to grow within a vibrant company culture that values your contributions. Let’s make waves in the retail world together!

Frequently Asked Questions (FAQs) for Retail Account and Chargeback Analyst Role at BCI Brands

What are the main responsibilities of a Retail Account and Chargeback Analyst at BCI Brands?

As a Retail Account and Chargeback Analyst at BCI Brands, your primary responsibilities include researching and disputing customer chargebacks, ensuring compliance with major USA retailer requirements, and communicating with customers about timely collections of receivables. You will also be reviewing weekly status reports and working internally to resolve claims while managing relationships with the warehouse to streamline processes.