Mechanical Field Service Technician (Hybrid-Remote)

As a Mechanical Field Service Technician at BEKUM America Corporation, your main responsibilities will include providing technical service and customer support for blow molding machinery, troubleshooting mechanical, electrical, hydraulic, and pneumatic issues, inspecting and repairing equipment, and preparing field service reports. Additionally, you'll have the chance to travel internationally to train customers and support their operations.

To apply for the Mechanical Field Service Technician position at BEKUM America Corporation, candidates typically need an associate's degree or equivalent vocational training. Alternatively, 2-3 years of experience in blow molding or a related field is also acceptable. Practical knowledge in mechanical, electrical, hydraulic, and pneumatic systems is essential for this role.

Yes, the Mechanical Field Service Technician role at BEKUM America Corporation requires travel of more than 50% of the time. This may include both domestic and international trips to provide on-site service and training to customers, ensuring they receive top-notch support for our equipment.

BEKUM America Corporation offers a comprehensive benefits package for Mechanical Field Service Technicians, which includes medical, dental, and vision insurance, tuition assistance, competitive vacation packages, a 401(k) plan with company match, and performance-based increases. This reflects our commitment to the health and well-being of our employees.

To prepare for your interview for the Mechanical Field Service Technician position at BEKUM America, it's important to familiarize yourself with the company's products, the specific tools and systems you'll be working with, and any past experiences you've had in related roles. Additionally, practicing questions related to troubleshooting and customer service can be beneficial.

When answering this question, share your specific experiences in diagnosing and resolving mechanical issues. Highlight any relevant positions you've held and the types of systems you've worked on, demonstrating your problem-solving skills and ability to think critically.

Discuss your approach to understanding customer needs, clear communication, and timely follow-up. Mention any specific examples where you've gone above and beyond to help a customer, as this shows your commitment to customer satisfaction.

Choose a relevant example that showcases your technical skills and thought process. Outline the challenge, the steps you took to diagnose the issue, and how you ultimately resolved it, emphasizing your analytical and troubleshooting abilities.

Here, you should list out any specific tools, diagnostic equipment, and software you've used in previous roles. Sharing your familiarity with both traditional tools and modern technology will help demonstrate your versatility as a technician.

Mention professional development practices such as attending workshops, pursuing certifications, or participating in online courses. Highlight any industry publications or forums you follow to stay informed about advancements in the field.

Provide a specific scenario that illustrates your composure and problem-solving skills in a high-pressure situation. Emphasize your response, including how you managed stress and prioritized tasks to reach a successful outcome.

Share any relevant experiences involving international work or travel, focusing on how adaptability and cultural awareness played roles in your success. Discuss the skills you've developed through these experiences that would benefit the role at BEKUM America.

Articulate your passion for problem-solving and how the satisfaction of resolving technical issues drives you. Connect your motivation to the core mission of BEKUM America, showing how your values align with the company.

Discuss your conflict resolution strategies, such as active listening, empathy, and finding common ground. Mention any specific instances where you've successfully navigated difficult interactions, demonstrating your people skills.

Here, express your admiration for BEKUM America's commitment to innovation and excellence, and how you see yourself contributing to the company's success. Discuss shared values and your excitement for the role and the opportunities it presents.