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Assistant Store Manager

Does this position interest you? You should apply even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Assistant Store Manager provides leadership and direction to front line associates to ensure that our customers have a memorable experience. This professional leads operations for an individual retail location, including assigned associates, cash management, inventory control, loss prevention, safety, store appearance and more.

What You’ll Get

  • Competitive weekly pay and bonus opportunities.

  • A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

  • Up to $5,250 annually in tuition reimbursement.

  • Paid training and all the tools and resources you'll need to be successful.

  • View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do

  • Motivate and lead activities of associates, ensuring the highest possible productivity and world class customer service; Provide appropriate associate cross-training for operational stability.

  • Provide world class customer service by responding quickly to customer complaints/warranty issues and process casualty losses/repair damages.

  • Manage work order assignments and routing of mobile jobs; Ensure that procedures are followed, vehicles are loaded, and are in transit in a timely manner.

  • Train associates on installation techniques and procedures, vehicle and equipment maintenance, required documentation and internal technology platforms.

  • Monitor productivity, inventory and cleanliness to ensure that quality standards are met.

  • Ensure compliance with applicable laws and regulations issued by OSHA and other federal, state, and local regulatory agencies.

  • All other duties as assigned.

What You’ll Need

  • High School Diploma/GED/Equivalent OR 3-5 years of leadership/supervisory experience, preferred.

  • Valid state-issued driver’s license required.

  • 1+ year of supervisory/leadership/key holder experience.

  • 3-5 years of experience in retail or service center environments; automotive experience preferred.

  • Proficiency with Microsoft Office Suite, web applications, and general office equipment.

  • Comfort working outside in a variety of weather conditions.

  • Present a professional appearance and wear personal protective equipment.

  • Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

#LI-JR1

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Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

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What You Should Know About Assistant Store Manager, Belron

Are you looking to jumpstart your career with an exciting opportunity? Then the Assistant Store Manager position at Safelite in San Antonio, TX might just be the perfect fit for you! At Safelite, we specialize in auto glass, but we’re much more than that. We pride ourselves on creating a workplace that promotes growth and a balanced life. In this role, you will provide leadership and direction to our dedicated front-line associates, ensuring that our customers enjoy a memorable experience with us. You will oversee various operational facets of our retail location, including managing associates, cash management, inventory control, and maintaining store appearance, all while fostering a positive work environment. Our commitment to you doesn't end with just competitive weekly pay and bonus opportunities; we offer an attractive benefits package worth over $10,000, including a 401(k) plan with company matching, generous health coverage, tuition reimbursement up to $5,250 per year, and abundant paid time off. As an Assistant Store Manager, your responsibilities will encompass motivating and leading your team to perform at their best, responding adeptly to customer concerns, managing work orders and mobile jobs, and upholding OSHA compliance. We’re looking for someone with at least a high school diploma, 3-5 years of leadership experience, and a passion for providing outstanding customer service. Join us at Safelite, and together we can make a difference in the lives of our customers and team members!

Frequently Asked Questions (FAQs) for Assistant Store Manager Role at Belron
What responsibilities does the Assistant Store Manager at Safelite in San Antonio, TX have?

The Assistant Store Manager at Safelite in San Antonio is responsible for providing leadership to front-line associates, overseeing cash management, inventory control, and loss prevention, while ensuring a memorable customer experience. Key duties include motivating the team, managing work order assignments, training associates, and ensuring compliance with safety regulations.

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What qualifications are needed for the Assistant Store Manager role at Safelite?

To qualify for the Assistant Store Manager position at Safelite, candidates should have a High School Diploma or GED, along with 3-5 years of leadership experience in a retail environment. A valid state-issued driver’s license and proficiency with Microsoft Office are also required.

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What benefits does Safelite offer to Assistant Store Managers in San Antonio?

Safelite offers an extensive benefits package to Assistant Store Managers in San Antonio, including competitive weekly pay, bonuses, a 401(k) plan with company matching, comprehensive medical coverage, tuition reimbursement up to $5,250 annually, and a commitment to work/life balance through paid time off and holidays.

Join Rise to see the full answer
How important is customer service in the Assistant Store Manager position at Safelite?

Customer service is paramount for the Assistant Store Manager at Safelite. This role is centered on ensuring that customers receive world-class service, responding swiftly to complaints and warranty issues, and training associates on best practices for customer interactions.

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Does the Assistant Store Manager role at Safelite involve training responsibilities?

Yes, the Assistant Store Manager at Safelite will play a key role in training associates on installation techniques, vehicle maintenance procedures, and technology platforms to ensure operational stability and service excellence.

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Common Interview Questions for Assistant Store Manager
Can you describe your leadership style as an Assistant Store Manager?

When answering this question, outline your approach to leadership, emphasizing how you motivate and inspire your team towards a shared goal. Highlight past examples of leading teams effectively, focusing on communication and support.

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How do you handle difficult customers at Safelite?

For this question, share a specific situation where you successfully managed a difficult customer. Emphasize your problem-solving skills, ability to remain calm, and communication strategy to ensure customer satisfaction.

Join Rise to see the full answer
What strategies would you use to ensure high productivity among your team?

Discuss strategies like setting clear expectations, providing regular feedback, and encouraging professional development. Share examples that illustrate how these strategies have worked in your past leadership roles.

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How would you implement training for new associates in the store?

Explain your approach to training, including hands-on learning and mentorship. Stress the importance of consistent follow-ups and evaluations to ensure that new associates feel confident in their roles.

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What measures would you take to ensure store compliance with safety regulations?

Highlight your knowledge of OSHA regulations and your experience with monitoring safety standards. Mention specific practices you would implement to regularly check compliance.

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Describe your experience with inventory management and loss prevention.

Provide examples of your previous work in inventory control, including methods you've used to track inventory and minimize loss. Discuss your familiarity with relevant tools and practices.

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How do you prioritize tasks when managing a retail location?

Talk about your ability to assess urgent tasks critically and how you prioritize them. Discuss time management techniques and your approach to delegating responsibilities among team members.

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Can you give an example of a time you motivated a disengaged employee?

Provide a specific situation where you took steps to engage an unmotivated employee. Explain the techniques you used and how you assessed their responses to your efforts.

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What tools and resources do you use to track store performance?

Discuss any experience you have with data tracking tools, performance metrics, and your understanding of how these can inform decisions in store management.

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Why do you want to work for Safelite as an Assistant Store Manager?

Share your understanding of Safelite’s values and mission. Emphasize your skills that align with the role and your enthusiasm to contribute to a company that prioritizes customer experiences and employee growth.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 19, 2025

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