Housekeeper (Room Attendant) - Full Time - Hampton Inn Dulles South - starting at $16.25/hor

The primary responsibilities of a Housekeeper (Room Attendant) at Hampton Inn Dulles South include cleaning and preparing guest rooms to the B. F. Saul Company Hospitality Group's high-quality standards. This covers a wide range of duties, from ensuring that rooms are stocked with necessary supplies and amenities to maintaining cleanliness and organization of housekeeping carts and equipment. Additionally, you will play a vital role in guest service by responding to requests and ensuring overall guest satisfaction.

To apply for the Housekeeper (Room Attendant) position at Hampton Inn Dulles South, a high school diploma or GED is preferred. While previous housekeeping or laundry experience is a plus, attention to detail and a customer-focused mindset are crucial. Additionally, candidates should be physically fit and able to lift, push, or pull up to 75 pounds consistently throughout the shift.

At B. F. Saul Company Hospitality Group, safety is a priority. Housekeepers at Hampton Inn Dulles South receive training on safe chemical usage and hygiene practices, ensuring compliance with local, state, and federal regulations. The position also involves inspecting rooms for maintenance needs and reporting any service issues, contributing to a safe and secure work area for both staff and guests.

The starting salary for a Housekeeper (Room Attendant) at Hampton Inn Dulles South is $16.25 per hour. This competitive rate reflects the commitment of B. F. Saul Company Hospitality Group to attract skilled individuals who will contribute to a high standard of hospitality within the organization.

A successful Housekeeper at Hampton Inn Dulles South is characterized by their attention to detail, teamwork skills, and commitment to customer service. Being able to work efficiently in a fast-paced environment while maintaining high cleaning standards is essential. Additionally, having a positive attitude and the ability to adapt to changing situations will set you apart as a standout member of the housekeeping team.

In answering this question, focus on detailing your past roles related to housekeeping or any relevant experience in cleaning environments. Talk about specific tasks you handled, such as managing cleaning supplies or addressing guest requests, and highlight any positive outcomes from your work, such as improved guest satisfaction ratings.

To effectively tackle this question, share your approach to maintaining high cleaning standards. Discuss techniques you use for thorough cleaning, such as checklists or systematic processes, and emphasize your attention to detail. Providing examples of how you went above and beyond to ensure guest satisfaction can demonstrate your commitment to quality service.

In your response, mention the importance of professionalism and good communication. Share a specific instance when you successfully resolved a guest complaint, highlighting your listening skills and ability to act quickly in providing a solution. Stress that maintaining guest satisfaction is your top priority.

It's important to show your understanding of teamwork and communication. State that upon identifying a maintenance issue, you would promptly report it to your supervisor or the maintenance department, following the hotel's protocols. Reinforce the message that addressing maintenance problems is crucial for guest comfort and safety.

In answering this question, outline your strategies for effective time management. Discuss techniques like creating a plan for the day, prioritizing rooms based on check-outs or cleaning requests, and working systematically to ensure that every room maintains high cleaning standards. This communicates that you can handle the demands of a busy environment.

Use this opportunity to convey your enthusiasm for the hospitality industry and align your personal values with those of Hampton Inn Dulles South. You might mention the hotel's reputation for service, the opportunity for growth within the B. F. Saul Company Hospitality Group, or share how you appreciate being part of a supportive team.

Discuss your previous training or experiences related to safety protocols in housekeeping. Highlight your familiarity with safe chemicals, proper lifting techniques, and maintaining sanitary workspaces. Emphasizing a proactive approach to safety and adherence to industry regulations will resonate well with interviewers.

Share a specific situation where teamwork led to successfully accomplishing a goal, especially in a hospitality or customer service setting. Describe your role in the collaboration, how you communicated with colleagues, and the positive results that came from it, showcasing your ability to work effectively with others.

Discuss the importance of mindset when handling repetitive tasks. Explain that staying focused on the goal of guest satisfaction motivates you. You can also mention any personal strategies you use to maintain enthusiasm, such as setting daily goals or finding joy in the impact of your work on guests' experiences.

In your response, emphasize the importance of teamwork and asking for help when needed. Explain that you would not hesitate to seek assistance from your colleagues to ensure the task is performed safely and efficiently. This shows your awareness of workplace safety and collaboration.