External Stakeholder Engagement (ESE) Center of Excellence Senior Analyst with Spanish

The External Stakeholder Engagement (ESE) CoE Senior Analyst is part of the GBS ESE and Sponsorship team and will be responsible for:

• Performs structured work assignments related to job discipline and uses existing procedures and guidelines to solve routine problems.
• Supports Engagement Owner (EO) with the end-to-end process within the ESE tool from submission of engagement through to closure.  The candidate will provide operational guidance and administrative support to ensure on-time execution of external stakeholder engagements.
• Supports Sponsorship Owner (SO) with the end-to-end process within the SGG tool from submission of sponsorship request through to closure.  The candidate will provide operational guidance and administrative support to ensure on-time execution of sponsorship requests.
• The Senior Analyst is the subject matter expert and primary contact for all Biogen engagement and sponsorship owners and other employees involved in the ESE and SGG process, supports Affiliate teams with their ESE and Sponsorship submissions, international colleagues for cross-border engagements and back-office execution.
• Is responsible for maintaining electronic records, following up on outstanding items and ensuring timely completion of transactions.
• Resolves problems in straightforward situations, analyzes possible solutions using technical experience and judgment and precedents, operates within clear guidelines.
• Seeks guidelines and direction from more senior level roles in non-standard situations.
• Explains factual, sometimes complex information to others in straightforward situations.
• Responsible for GBS process related documentation (eg. Work Instructions, job aids, quick cards) and training of new joiners
• Conduct routine operational meetings with internal Business Partners
• Reports and monitors KPIs and metrics for ESE and Sponsorship processes, which should be in line with established SLA
• Reports and analyzes the route cause of incidents related to ESE and Sponsorships processes, and proposes and implements mitigation actions
• Supports continuous improvement for ESE and Sponsorships processes
• Supports transition of ESE and Sponsorship processes from other markets into GBS
• Supports/back-up other Countries transitioned to GBS in processing ESE and Sponsorship requests

This role is in hybrid work model. Please note that this role requires a candidate to be a holder of work permit & residency in Poland.

Required skills:

• University degree or the equivalent combination of education and experience required.
• Requires 2-4 years experience in a fast-paced administration or operational role.
• Requires expanded conceptual knowledge in own job discipline and broadens capabilities.
• Excellent verbal and written communication skills in English and Spanish.
• Experience in partnering and collaborating with cross-functional teams.
• Strong customer service, organizational skills, and experience with managing a process.
• Experience working with workflow programs and strong overall acumen with MS Office tools.
• Strong organizational skills, and ability to accomplish multiple tasks within the agreed timeframes through effective prioritization of duties in a fast-paced environment.
• Experience working in Pharma/Biotech or in a shared service environment is a plus.
• Knowledge of external stakeholders engagement and sponsorship processes and related regulations is a plus.
• Experience working with Oracle, iProcurement, Veeva, Veeva inScite, DocuSign, Determine and tools used for processing engagements is a plus.

About Global Business Services (GBS):

The Global Business Services (GBS) team is an organization established to transform Biogen’s business processes, a platform to scale global operations, fuel commercial growth and the innovation pipeline.  Further, GBS provides added value by developing and delivering a suite of business solutions and support services that are appreciated by internal customers. GBS provides services by leveraging a global delivery model, operational transparency and metrics, leveraging global best practices, and a service-oriented process improvement culture.

The vision of GBS at Biogen is to be recognized as a world-class Global Business Services organization driven by the desire for excellence in its people, business solutions, execution and partnerships with internal customers.

The GBS team champions building a continuous improvement culture that other parts of the organization recognize and seek out for business support.  We are a performance-based culture organization supported by tools, training, and well-defined accountability, where people can build their career or prepare for a role in the wider business or elsewhere within GBS. We seek individuals who can enhance our team with their knowledge, skills, innovation, collaboration and “can do” attitude.

About Biogen Poland: 

At our newly built, centrally located Warsaw office, our team supports a global organization with dedication and innovation. In this office, where 31 nationalities form our community, we celebrate the strength that comes from differences in backgrounds, experiences, and perspectives. This commitment to fostering a supportive and inclusive workplace has earned us a Great Place to Work Certificate for three consecutive years and Best Places to Work Awards in both Poland and Europe.

What drives us every day is our unique purpose, working passionately to change the lives of patients affected by rare neurological diseases. If our mission resonates with your heart and career aspirations, join our team.

We eagerly anticipate welcoming you to our dynamic and collaborative environment, where together, we make a meaningful impact on a global scale.

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.