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Executive Assistant Job at ServiceNow in Santa Clara

Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionThis position will support a ServiceNow SVP This role requires candidates to be present in our Santa Clara office 2-3 days per weekWhat you get to do in this role:Schedule appointments, plan meetings, and maintain complex and changing calendars, while working through scheduling roadblocks.Draft and prepare routine and advanced correspondence including emails, presentations and reports. Review outgoing correspondence for accuracy, format consistency, signatures and conformance with executive procedures.Assist leadership and organizations by optimizing usage of time. Make decisions regarding short-term priorities and work activities.Arrange all travel to ensure consistency within company procedures and support organization in obtaining necessary travel documents including Visa/passport, while maintaining Leadership expenses/credit card reconciliation.Identify issues within the organization and initiate or facilitate solutions.Assist internal departments with the setup of new hires.Assist new hires with processes including expense reporting and travel systems and other internal processes and tools. Compile, prepare and process Leadership expenses and credit card reconciliation where needed.QualificationsTo be successful in this role you have:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.10+ years experience supporting VP levelHighly organized with exceptional communication skills and ability to manage a variety of high priority projects from multiple management and professional levelsDesire to grow and take on your own projectsProfessional demeanor and soft-skillsPositive and personable can-do attitudeProficient in Zoom, Microsoft Office suites (Word, Excel, PowerPoint, Outlook), Box, Concur and Google DocsExperience handling confidential materialsFD21Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!For positions in this location, we offer a base pay of $102,600 - $169,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
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What You Should Know About Executive Assistant Job at ServiceNow in Santa Clara, ServiceNow

Are you ready to make a significant impact at ServiceNow as an Executive Assistant? Based in sunny Santa Clara, CA, this position is perfect for someone with a passion for organization and an eye for detail. As an Executive Assistant, you will play a crucial role in supporting a Senior Vice President, ensuring their day-to-day operations run smoothly. Your responsibilities will involve scheduling appointments, planning meetings, and expertly managing complex and ever-changing calendars. No two days will be the same as you'll navigate scheduling conflicts and draft advanced correspondence, including emails and presentations. This role not only requires strong communication skills but also offers the chance to optimize time management strategies for leadership. You'll have opportunities to travel and coordinate trips while keeping a close eye on expenses and ensuring compliance with company protocols. If you have over 10 years of experience supporting VP-level executives and a knack for integrating AI tools into workflows, then this position might be your next big career move! ServiceNow is not just about work; it's about making the world work better for everyone. If you thrive in a fast-paced, supportive environment and want a role filled with potential projects and responsibilities, we'd love to hear from you!

Frequently Asked Questions (FAQs) for Executive Assistant Job at ServiceNow in Santa Clara Role at ServiceNow
What are the main responsibilities of an Executive Assistant at ServiceNow?

As an Executive Assistant at ServiceNow, your primary responsibilities include managing the calendar of the SVP, organizing and scheduling appointments and meetings, and drafting advanced correspondence. You will play a vital role in streamlining operations and optimizing the use of time, ensuring that leadership is well-prepared for their day-to-day tasks.

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What qualifications do I need to become an Executive Assistant at ServiceNow?

To be considered for the Executive Assistant position at ServiceNow, you should have at least 10 years of experience in supporting VP-level executives. Strong organizational skills, exceptional communication capabilities, and proficiency with digital tools such as Microsoft Office suites and Zoom are essential. Experience with AI integration in workflows will also be advantageous.

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How does ServiceNow support its Executive Assistants in their roles?

ServiceNow places a strong emphasis on employee growth and support. For Executive Assistants, this includes providing tools for efficient scheduling and correspondence, access to internal training resources, and a team-oriented environment. The company values inclusivity, encouraging diverse backgrounds and experiences to enhance team collaboration.

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What is the typical work schedule for an Executive Assistant at ServiceNow in Santa Clara?

The Executive Assistant role at ServiceNow typically requires in-office presence 2-3 days a week in Santa Clara. This hybrid schedule allows for flexibility while ensuring that you are available to support the SVP effectively and collaborate with team members in person.

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What opportunities for career growth exist for Executive Assistants at ServiceNow?

ServiceNow is committed to fostering talent and promoting from within. As an Executive Assistant, you’ll have opportunities to take on additional projects and responsibilities, which could pave the way for advancement within the organization. The supportive work culture encourages professional development and the expression of unique experiences.

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Common Interview Questions for Executive Assistant Job at ServiceNow in Santa Clara
Can you describe your experience supporting senior executives as an Executive Assistant?

When answering this question, focus on specific examples where you successfully managed complex schedules, planned high-stakes meetings, and drafted important correspondence. Highlight how your organizational skills and attention to detail made a difference in their daily operations.

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How do you prioritize tasks when multiple urgent requests come in?

In your response, illustrate a methodical approach for prioritizing tasks. Discuss techniques like using a priority matrix or communicating with leadership to understand which tasks align best with their goals and the business's immediate needs.

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What tools do you use to manage schedules and correspondence?

Be prepared to mention specific tools such as Microsoft Office applications, Google Docs, or project management software. Discuss how you leverage these tools to maintain organization, efficiency, and communication with your executive.

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How would you handle a last-minute scheduling conflict for an important meeting?

Discuss your ability to remain calm under pressure and your proactive approach to resolving conflicts. You might outline your steps to communicate with all parties involved and suggest alternative solutions to find a mutually convenient time.

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Describe a time when you had to handle confidential information.

In your answer, provide a specific example that showcases your integrity and ability to handle sensitive information with care. Emphasize the importance of confidentiality in an executive environment and how you ensured compliance with company policies.

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How do you stay organized when managing multiple projects?

Emphasize techniques such as creating detailed planners, setting deadlines, and regularly reviewing progress. Share tools or software that assist you in tracking projects and keeping stakeholders updated, ensuring nothing falls through the cracks.

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What strategies do you use for effective communication with your executive?

Discuss your preference for regular check-ins, status updates, and utilizing communication tools like messaging or email. Highlight the importance of understanding their communication style and matching it for better collaboration.

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Can you give an example of how you've integrated AI into your work processes?

Provide a thoughtful example of how AI tools have improved your efficiency or decision-making in supporting an executive. Details about the practical application of these tools in your workflow will show your innovative mindset.

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What do you think is the most challenging aspect of being an Executive Assistant?

Share your perspective on challenges, such as managing unpredictable schedules or meeting tight deadlines. Follow this by discussing how you've effectively navigated these challenges, reflecting your problem-solving skills and resilience.

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How do you ensure a positive work environment while supporting an executive?

Discuss how your positive attitude, strong interpersonal skills, and approachability contribute to a constructive workplace atmosphere. Highlight examples where you might have resolved conflicts or improved team morale.

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CULTURE VALUES
Inclusive & Diverse
Mission Driven
Rise from Within
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Collaboration over Competition
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Paid Time-Off
Maternity Leave
Equity
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
March 20, 2025

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