Customer Support Specialist

At Boostly, the Customer Support Specialist is responsible for providing hands-on support to our restaurant customers. This includes setting up integrations for their systems, coordinating the creation and shipment of signage, and efficiently handling customer inquiries. You’ll also be tasked with troubleshooting issues and ensuring a seamless customer experience in collaboration with our Onboarding and Customer Success teams.

To thrive as a Customer Support Specialist at Boostly, candidates should demonstrate exceptional organizational skills and a keen attention to detail. A proactive attitude, eagerness to learn, and the ability to manage multiple tasks effectively are essential. Previous experience in customer support is a significant plus, as is a passion for helping tech-driven companies grow.

Boostly offers a unique opportunity for Customer Support Specialists to thrive in a fast-paced, innovative startup environment. Unlike traditional roles, you'll engage directly with customers, influence customer satisfaction, and contribute to the company's growth strategies. Plus, being part of a reputable startup backed by Y Combinator and other investors means you get to grow alongside the company while gaining invaluable experience.

The Customer Support Specialist plays a pivotal role in ensuring customer success at Boostly by acting as a primary point of contact for inquiries and challenges. By coordinating with the Onboarding and Customer Success teams, you’ll ensure that customer needs are met swiftly and effectively, leading to higher satisfaction and loyalty among our restaurant partners.

At Boostly, the work environment is vibrant and collaborative. As a Customer Support Specialist, you’ll engage with a passionate team that prioritizes learning, growth, and participation in company activities. The in-person role in our Lehi, Utah office encourages a friendly and supportive culture, where every team member is valued for their contributions.

When answering this question, be specific about your previous roles in customer support and highlight any achievements that demonstrate your ability to effectively resolve customer issues. Mention how you maintained high customer satisfaction and any tools or software you used to document interactions.

In responding to this question, focus on empathy and active listening. Share your approach to calming the situation, understanding the customer’s issue, and providing a solution. Highlight your problem-solving skills and a positive attitude throughout the interaction.

Talk about your organizational skills and time management techniques. You could mention using tools like to-do lists or project management software and how you assess task urgency to ensure that customer inquiries are addressed efficiently and effectively.

Explain your methodical approach to troubleshooting. You might discuss gathering information from the customer, performing basic diagnostic steps, and escalating the issue when necessary. This shows your capability to handle customer support as well as your technical skills.

Express your enthusiasm for joining Boostly and being part of its innovative approach to customer engagement in the restaurant industry. Talk about your passion for tech and helping businesses grow, linking it to Boostly's mission and core values.

Mention the importance of clear and open communication within a team. Highlight techniques like regular updates, teamwork, and active participation in team meetings that help foster collaboration—especially in a fast-paced environment like Boostly.

When responding, provide a specific example where you exceeded customer expectations. Highlight your customer-centric approach, illustrating how your actions contributed to a positive experience and any lasting impact on the customer relationship.

List relevant customer support software you have used, such as help desk tools, CRM systems, or chat applications. Emphasize your adaptability in learning new platforms quickly, which is essential as a Customer Support Specialist at Boostly.

Describe your approach to handling uncertainty by saying you would start by reassuring the customer and stating you will find the answer. Discuss your willingness to seek help from colleagues or utilize available resources to ensure the customer gets accurate information.

Discuss key traits such as empathy, patience, strong communication skills, and problem-solving abilities. Relate these qualities to the demands of the Customer Support Specialist role at Boostly, emphasizing your commitment to delivering outstanding customer service.