Customer Success Manager

As a Customer Success Manager at Boostly, your primary responsibilities include managing relationships with 100–150 restaurant clients, conducting regular account reviews, and ensuring clients get the maximum value from our platform. You will handle day-to-day inquiries, monitor account health, upsell services, and contribute valuable insights that help drive improvements within the company.

To excel in the Customer Success Manager role at Boostly, you should have at least 4 years of experience in customer success, preferably managing a small to medium-sized business portfolio. Key qualifications include strong organizational skills, adaptability in an early-stage company setting, and a proactive approach to managing client relationships.

Boostly offers a collaborative work environment where Customer Success Managers can thrive. You'll receive support through regular team activities and lunches, access to mental health resources, and continuous learning opportunities. Our commitment to growth also means that your insights will directly influence our strategies and product enhancements.

Working at Boostly as a Customer Success Manager is unique due to our innovative approach in the restaurant industry, facilitated by cutting-edge text marketing tools. Additionally, our fast-paced startup culture allows you to make significant contributions to company direction while building meaningful relationships with clients and being a key advocate for their needs.

The Customer Success Manager position at Boostly is an in-person role located in our Lehi, Utah office. This allows for direct interaction with the team and clients, fostering stronger relationships and enhancing collaboration.

When answering this question, focus on specific examples from your past roles. Highlight how you've managed client relationships, handled challenges, and contributed to successful outcomes. Be sure to connect these experiences to how you can bring value to Boostly.

Discuss various metrics you use to assess client success, such as renewal rates, upsell opportunities, or customer satisfaction scores. Explain how you analyze this data to make informed decisions and improve client engagement.

Share a specific example of a time you turned a dissatisfied client into a loyal advocate. Emphasize your communication skills and the strategies you used to address their concerns effectively.

Be prepared to discuss any CRM tools or data analytics platforms you've used in your previous roles. Mention how these tools help you manage client relationships efficiently and gather insights that can improve service delivery.

Explain your process for assessing and prioritizing the needs of multiple clients. Discuss how you balance urgent issues with long-term client growth plans, ensuring all clients receive the attention they deserve.

Provide a specific instance detailing the upsell process, how you identified the opportunity, and the value it provided to the client. Highlight successful outcomes and how similar strategies can be implemented at Boostly.

Discuss various strategies you’ve employed, such as regular check-ins, health score assessment, or educational webinars. Share how these strategies have led to improved retention rates in your experience.

Illustrate your time management and organizational skills by discussing how you efficiently allocate your time and resources to ensure that every client receives personalized attention without compromising service quality.

Share your perspective on the core values of customer success, such as communication, empathy, and a customer-first mindset. Reflect on how these values align with Boostly's mission.

Express what drew you to Boostly specifically, such as its innovative products, company culture, or growth potential. Share how your skills and experiences align with the company's values and objectives in the customer success space.